Stevens Creek BMW

Good Service My BMW is under CPO warranty. It had a white smoke problem during cold start. They found the problem with the turbo charger feed pipe and fixed in for My BMW is under CPO warranty. It had a white smoke problem during cold start. They found the problem with the turbo charger feed pipe and fixed in for free. The courtesy vehicle dropped me off at work even though the distance was slightly above the 10 miles limit. More

Terrible Service I've just had a recall repair done on my 2003 325 iT. The service was really poor. The service advisor looked tired and indifferent. I forgot some I've just had a recall repair done on my 2003 325 iT. The service was really poor. The service advisor looked tired and indifferent. I forgot some of my personal paperwork and left it on the service counter. I tried to contact the service advisor over the phone. He never responded back to me. I went back to the dealer the next day, and was told that it was gone. There was no apology as if it was not a big deal. Based on the attitude, it's scary what they could do behind the counter... I bought my car new from this dealer, but I am not going to buy another car from them anymore. More

My red 428 BMW ! It was nice and pleasant experience. Fred assisted me through the process and made it pleasant and fun for me. Management arranged a taxi ride for me It was nice and pleasant experience. Fred assisted me through the process and made it pleasant and fun for me. Management arranged a taxi ride for me to come to BMW next day and pick up my car after they did final touch ups per my request. More

very friendly ken is really fantastic personally caring for the customer very sensitive to customer wait time pay close attention to minute details a complete t ken is really fantastic personally caring for the customer very sensitive to customer wait time pay close attention to minute details a complete thorough review of work performed More

A new lease Manager, Finance people, and especially salesman Greg Stone were so easy to work with - great experience! Greg and the Manager went the extra mile wh Manager, Finance people, and especially salesman Greg Stone were so easy to work with - great experience! Greg and the Manager went the extra mile when we had a mix up with cars. They didn't stop until I was happy! More

Pleasant Service Always took my car in for service at Stevens Creek BMW. Service is pleasant and hassle-free. Shuttle service has improved. Adviser was courteous and p Always took my car in for service at Stevens Creek BMW. Service is pleasant and hassle-free. Shuttle service has improved. Adviser was courteous and prompt. More

Great Experience! Our client advisor was knowledgable, friendly. This was our daughters first car purchase and it was a comfortable environment. Manuel had great custom Our client advisor was knowledgable, friendly. This was our daughters first car purchase and it was a comfortable environment. Manuel had great customer skills. I would highly recommend Manuel to a friend and the dealership had a great inventory to choose from. More

Reliable, thoughtful, and detailed service I had not so pleasant experience of fianancing my owned leased bmw at this dealership. It is all because I wasn't prepared to negotiate so I spent ext I had not so pleasant experience of fianancing my owned leased bmw at this dealership. It is all because I wasn't prepared to negotiate so I spent extra 1800~2000 to get the CPO for my owned car so they could give me the CPO financing rate. I should have bought it directly with BMW corp not the dealer but I didn't know better. Anyway, so I also purchased the extended warranty thru StevensCreek along with some dent protection. Never used the dent protection but the service was very good. Always got a loaner to drive when the car is in the shop. And the last two times, I was randomely assigned to this service Advisor Ricardo and he took extra care of my car by running detailed check-up and found leaking problem and sealed it for me under the warranty. It is really good to have a friend in the service department whom you could trust. More