Stevens Creek BMW

Great service Took my i3 in for a recall and service. No wait. Ken Stevens was prompt and friendly. They had my loaner car ready to go. The entire experience was sm Took my i3 in for a recall and service. No wait. Ken Stevens was prompt and friendly. They had my loaner car ready to go. The entire experience was smooth and quick. More

Always able to get a loaner car I knew I need to have my car wheel alighed so booked for the service much ahead of time to secure a loaner car. I also like the loaner car program whe I knew I need to have my car wheel alighed so booked for the service much ahead of time to secure a loaner car. I also like the loaner car program where I get to test drive all the different car type from BMW. More

Excellent support by Tam Do Tam was very knowledgeable about all BMW models, knew the differences on various engine models for X6 in detail, anticipated all my needs and budget, Tam was very knowledgeable about all BMW models, knew the differences on various engine models for X6 in detail, anticipated all my needs and budget, and made it a awesome buying experience. Highly recommend Stevens Creek BMW. More

Broke my window and didn't fix it Prior to service, I told BMW 3 times to not use my driver's window or it would break. When I made the appointment and twice to Sean. He said OK. As I Prior to service, I told BMW 3 times to not use my driver's window or it would break. When I made the appointment and twice to Sean. He said OK. As I was driving home, my window made a horrible clunking sound and started to fall down. The mechanics had ignored my instructions and broke the window.  My boyfriend called when I got home and Sean said to bring the car in the next morning at 10 to be fixed. The next morning my boyfriend waited an hour to see Sean, and another hour to be fixed. The car came back with packing tape on the window and a confession from Sean that he had no authority to fix it. Sean said call the general manager in a few days. My boyfriend did, left a message, and received no reply. More

Great service I took my bimmer to this place for service a few times so far and the experience is great. The staff is friendly and helpful, explaining everything in I took my bimmer to this place for service a few times so far and the experience is great. The staff is friendly and helpful, explaining everything in details and answering all questions. My vehicle warranty will be expiring soon, so let's see how their pricing will look :) More

DO not buy a CPO at this place. They check the paper work, but not the car. I purchased a CPO from them and in 3 months, I keep taking it ther for repairs, oil change, air filter.... They check the paper work, but not the car. I purchased a CPO from them and in 3 months, I keep taking it ther for repairs, oil change, air filter.... costing $$$ More

Never going back I've had different makes of Cars, Audi, Toyota, and now BMW and I have never dropped off my car without having to pick it up the next day. I make appo I've had different makes of Cars, Audi, Toyota, and now BMW and I have never dropped off my car without having to pick it up the next day. I make appointment's and a loaner is "never" available but what gets me is WHY DOES IT TAKE A WHOLE DAY TO GET SERVICE DONE? if my car is 1-2 years old, it should not take A WHOLE DAY for service. Hands down STEVENS CREEK BMW HAS THE WORST SERVICE by far. I have gone to the BMW store to buy accesories and had to wait 45 min in line. I've been in the market for a car, looking at cars in the showroom, and no one even acknowledged me. Haha it's OK I gave my service to another car maker. Now I'm stuck with a car that I like but I dislike the service and just thinking of going to the dealer. Very Poor. If I was headquarters A 1 /5 STAR RATING ON THIS DEALER WOULD DEFINITELY RAISE A FLAG IN MY EYES. More