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Stevens Creek BMW

Santa Clara, CA

4.5
625 Reviews
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4343 Stevens Creek Blvd

Santa Clara, CA

95051

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Showing 625 reviews

June 12, 2017

Great Experience! Our client advisor was knowledgable, friendly. This was our daughters first car purchase and it was a comfortable environment. Manuel had great custom More

by Sonic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Gouveia
June 06, 2017

Wouldn't purchase anywhere else. Recently worked with Bryan to lease an I3 and purchase a CPO 430i. Both were excellent experiences. Bryan was a delight to work with. Very responsive, More

by Chas280
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan (sales), Sam (finance)
Jun 09, 2017 -

Stevens Creek BMW responded

Good day! Thrilled to hear that your experience with us was highly satisfactory. Glad you found the perfect car with us. We will make sure to pass your kind words along to Bryan. We do hope we can be of assistance in the future. Take care!

June 05, 2017

Great CPO Experience Purchased a CPO X3. Sales advisor Marc was great to work with -- friendly, helpful, and professional. Ebrahim in finance was also good to work with - More

by JimL
Recommend Dealer
Yes
Employees Worked With
Marc, Ebrahim
Jun 09, 2017 -

Stevens Creek BMW responded

Thanks for the 5-star review, Jim! Glad to hear about your positive experience with us. We will pass your kind words along to Marc and Ebrahim. Take care!

June 05, 2017

Awesome dealership and superb experience Five star service, hospitality, facilities, service advisors. I have been coming to SCBMW for over 25 years. They have serviced all my BMW's. ???????? More

by 1031 SJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Jun 09, 2017 -

Stevens Creek BMW responded

Thank you for the high star rating! Thrilled to hear that our service was superb! We truly appreciate your 25 years of loyalty with us and look forward to in the future. We are pleased to hear that you will be recommending us! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Jun 09, 2017 -

1031 SJ responded

It was Tyler who helped me. Amazing guy. Texted me when car was ready and updated me on service work. Emailed me invoice before I even got there. Flawless and painless service experience. Juan took care of the FREE rental BMW when I went to pick up my I3. Now guys, other than offering their daughter or sister's hand in marriage, really what more could they do for you? They go above and beyond the service experience and absolutely make you feel their most special and VIP customer! Hoorah 😁

June 04, 2017

Great service! Stephanie was my sales advisor and she is awesome! She is very helpful and a professional. She did not take any shortcuts with me but instead, she fol More

by Nicolebb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie, Gil
Jun 09, 2017 -

Stevens Creek BMW responded

Hi Nicole! We are so pleased you enjoyed your visit to Stevens Creek BMW! Very pleased to hear how helpful Stephanie has been in assisting you. We will pass your kind words along! This is the kind of experience we strive to create for our customers. We love to hear that you will be recommending us. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 04, 2017

Services The sales person sohail who was nice and professional . He offed many ways to own a bmw for resonal price. The service was elcellense and will go agai More

by Skylar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sohail
Jun 09, 2017 -

Stevens Creek BMW responded

Thanks for taking your time to rate us, Skylar! We appreciate your good review. Its fantastic to hear that you will be choosing us again in the future! Looking forward to seeing you soon!

June 04, 2017

Purchased Used X5 Had a great experience purchasing our used BMW X5 from Moe at Stevens Creek BMW a few weeks ago. Moe was great and very helpful. The condition, mila More

by TJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe
Jun 09, 2017 -

Stevens Creek BMW responded

Thanks for your excellent review, TJ! Great to hear that Moe was a big help to you...we will make to sure to let him know! Glad you will be choosing us for your next BMW purchase. Looking forward to seeing you again!

June 03, 2017

Excellent service at Stevens Creek BMW - new purchase I just purchased a Certified pre-owned BMW i3 and was very satisfied with their sales adviser and their overall service. Everything was done within a More

by MirandaLee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Chui
Jun 09, 2017 -

Stevens Creek BMW responded

Thanks for taking the time to give us a great rating, Miranda! Very happy to hear that we were quick to work and assist you. We hope to be of service to you again in the future. Here's to the open road!

June 02, 2017

Recall service sucks I have been waiting for a year after receiving my airbag recall notice for parts to be available. Recently I received another fuel pump recall notice More

by Hibnth
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian McKenna
Jun 15, 2017 -

Stevens Creek BMW responded

Thank you for your honest feedback regarding your experience and we sincerely apologize for any inconveniences that this caused. We would love to speak with you directly in order to rectify this situation. Please call our General Manager, Rax Patel, at 408.249.9070 at your earliest convenience. We look forward to hearing from you. -Your Stevens Creek BMW team

May 29, 2017

Ghost riding in the front passenger seat. It's taken several years, three service trips and a lot of patience to finally have the front passenger seat belt warning light to not tell me that th More

by Wm Scott Bryan
Recommend Dealer
Yes
Employees Worked With
Patric
Jun 15, 2017 -

Stevens Creek BMW responded

We appreciate you taking the time to review us and call our attention to the poor service you received. We would love to speak with you directly in order to rectify this situation and ensure your seat belt issue is resolved. Please call our General Manager, Rax Patel, at 408.249.9070 at your earliest convenience. We look forward to hearing from you. -Your Stevens Creek BMW team

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