Stevens Creek BMW

Worst experience I've ever had First off let me make it clear that I am not one to write reviews. But I simply cannot believe this place. Their customer service is horrible, their s First off let me make it clear that I am not one to write reviews. But I simply cannot believe this place. Their customer service is horrible, their service is horrible. My 2009 BMW 328 I had a recall on it so I make an appointment to get the part replaced. The car had no power whatsoever which is a common problem with the recall so I get it towed to them Wednesday, I even called them to make sure I didn't have to be there when it gets towed the girl said no and the car would be done in one day. I hear nothing back from them the day I get it towed nor do I hear back the day after (Thursday). So I decided to give them a call around 3:00 that day (Thursday) to see what was going on with my car. spoke to one of the service girls she had no idea what I was talking about or knew where the car was. She was supposedly going to call me back in 15 minutes waited for two hours no call. I called back spoke to another girl same problem however this time I opted to wait on the line. She finally gets on the phone 20 minutes later and tells me they didn't know the car was there blaming the tow truck company. The girl promised she would get an adviser assigned to the car and have it worked on. At this point I'm annoyed but tried to be understanding. Friday rolls around nothing, Saturday morning comes and I have to call yet again to see what's going on. The girl answers again and asked who my advisor is, I tell her I have no idea because no one has called me back to let me know what the xxxx is going on. So I finally get assign to advisor Sara was her name. Sara called me and asked if I could approve of $250 diagnosis fee. The car is there for a recall why would I have to pay a fee? Supposedly because the car wouldn't start and they had to verify that was the actual issue with the car. Can you not just replace the recall part and then see from there!? Anyways approved just to get the ball finally rolling (four days later). I hear nothing later on that day (Saturday), call Sunday and of course they are closed. Monday comes, Finally I get a text saying they are replacing the recall part (6 days later), then a hour Later I get a text saying I need to replace my battery and alternator. I text back letting them know I just replaced the battery a month ago how could that be? Was I sold the wrong battery? Trying to understand how that was possible and then I hear nothing back again. Tuesday rolls around and I'm just done with this place at this point, I call a tow truck company to get my car out of this horrible place. I text Sara tell her I was done working with them I do not want to get my car repaired w them for all of the reason above. And mind you I'm renting a car since I only have one car, I definitely wasn't going to wait another week for them to fix the car or who knows how long it would take for them to repair the car at this point. Chris is the manager there I guess and despite all this he was unwilling to wave the diagnosis fee. lol I could not believe it. I will never come back to this place again. If you go hopefully your experience is a lot better than mine. More

New Lease at good price Great dealership with many car selections. The customer service is excellent. They are very attentive and patience to answer your questions, and the Great dealership with many car selections. The customer service is excellent. They are very attentive and patience to answer your questions, and the staff are very friendly. Definitely a place that I will think to come back after this lease. Couple things to improve from my mind. First, the wait can be long especially during busy time like July 4th sale, so definitely try to book appointment before you go. Second, there are actually hidden costs on top of your monthly lease payments that is not disclosed till you committed to the lease. It's not a game changer, but I would rather be informed beforehand so to plan out my finances more effectively. More

Overall a great experience I went to look at a few cars I was interested in, went on a test drive, etc. Came back 2 days later and the car I wanted was gone 😒. I found what I t I went to look at a few cars I was interested in, went on a test drive, etc. Came back 2 days later and the car I wanted was gone 😒. I found what I think is a better car and Prac was a great salesman. He helped me even know he wasn't the original person I was working with. I got an good deal and did not feel pressured at all. Prac actually stayed well after closing to give me time to make a decision. More

Pleasant purchase experience A thank you to Ricky Tan for the way he treated us during our purchase. Recommend him and this dealership without reservation. Easy, comfortable, smo A thank you to Ricky Tan for the way he treated us during our purchase. Recommend him and this dealership without reservation. Easy, comfortable, smooth transaction. More

Good Service My BMW is under CPO warranty. It had a white smoke problem during cold start. They found the problem with the turbo charger feed pipe and fixed in for My BMW is under CPO warranty. It had a white smoke problem during cold start. They found the problem with the turbo charger feed pipe and fixed in for free. The courtesy vehicle dropped me off at work even though the distance was slightly above the 10 miles limit. More

Terrible Service I've just had a recall repair done on my 2003 325 iT. The service was really poor. The service advisor looked tired and indifferent. I forgot some I've just had a recall repair done on my 2003 325 iT. The service was really poor. The service advisor looked tired and indifferent. I forgot some of my personal paperwork and left it on the service counter. I tried to contact the service advisor over the phone. He never responded back to me. I went back to the dealer the next day, and was told that it was gone. There was no apology as if it was not a big deal. Based on the attitude, it's scary what they could do behind the counter... I bought my car new from this dealer, but I am not going to buy another car from them anymore. More

My red 428 BMW ! It was nice and pleasant experience. Fred assisted me through the process and made it pleasant and fun for me. Management arranged a taxi ride for me It was nice and pleasant experience. Fred assisted me through the process and made it pleasant and fun for me. Management arranged a taxi ride for me to come to BMW next day and pick up my car after they did final touch ups per my request. More

very friendly ken is really fantastic personally caring for the customer very sensitive to customer wait time pay close attention to minute details a complete t ken is really fantastic personally caring for the customer very sensitive to customer wait time pay close attention to minute details a complete thorough review of work performed More

A new lease Manager, Finance people, and especially salesman Greg Stone were so easy to work with - great experience! Greg and the Manager went the extra mile wh Manager, Finance people, and especially salesman Greg Stone were so easy to work with - great experience! Greg and the Manager went the extra mile when we had a mix up with cars. They didn't stop until I was happy! More

Pleasant Service Always took my car in for service at Stevens Creek BMW. Service is pleasant and hassle-free. Shuttle service has improved. Adviser was courteous and p Always took my car in for service at Stevens Creek BMW. Service is pleasant and hassle-free. Shuttle service has improved. Adviser was courteous and prompt. More