Stevens Creek BMW

Excellent communication Derek was a pleasure to work with. I came in a few hundred miles away from the end of my warranty and he made sure to fix/change as much as he could Derek was a pleasure to work with. I came in a few hundred miles away from the end of my warranty and he made sure to fix/change as much as he could in order to reduce my future costs. He was communicative throughout the whole process and even made sure to get me a loaner once he found out that my car would be in the shop longer than expected. Thanks again, Derek! More

Annual service I dropped off my car for my annual service yesterday. I worked with Ryan as my service adviser. The work was done quickly and professionally. Ryan I dropped off my car for my annual service yesterday. I worked with Ryan as my service adviser. The work was done quickly and professionally. Ryan helped make the experience go smoothly during the drop off and pick up. More

Outstanding customer service by Jeff Jones. I have serviced cars at Stevens Creek BMW for many years. I am specifically satisfied with the professionalism and outstanding service provided by Jef I have serviced cars at Stevens Creek BMW for many years. I am specifically satisfied with the professionalism and outstanding service provided by Jeff Jones. More

Went in for a check engine light After being advised by the service advisor that all the check engine light issues are due to parts covered in recall and 10yr/100k miles warranty, I After being advised by the service advisor that all the check engine light issues are due to parts covered in recall and 10yr/100k miles warranty, I still got a $800 plus bill and this is after the phone call with the advisor that suggested repairs regarding the check engine lights should be covered in recall /warranty. When I checked the the bill the DMTL which he mentioned was the issue was not even on the bill and when confronted, he explained that it was put in and then they found that was not the issue it was fuel vent valve and which is not covered and thats why they would be charging for parts, labor and check engine light diagnostics. And above all, I never got the call from them to take my permission before changing the parts and handing me a $800 plus bill. I left 3 VMs and a message with the front desk but never got a call back, eventually I had to show up at dealership to discuss the invoice issue with the advisor. When I discussed the charges with my service advisor, he dropped the check engine light diagnostic amount but the service I was thinking going to be free still costed me over $600. Now talk about the white glove service where they wash and vacuum your car.---- What a pathetic job my 10 year old can wash a car better than that it had dirt all over it and they didn't even bother to vacuum the back passenger carpet that had crumbs all over it. This is usually where I get my X5 service done when it's time to take it authorized dealer but I guess I have to find a different place going forward. More

Excellent customer service! I recently had a nail in my BMW X5. I called in the later afternoon and they were willing to see me immediately to take care of the nail in my tire an I recently had a nail in my BMW X5. I called in the later afternoon and they were willing to see me immediately to take care of the nail in my tire and replace it. They checked inventory and had my tire in stock. When I went in, Derek took care of me immediately. Their customer service over the phone was extremely helpful and took care of me immediately. This is my third time using Stevens Creek BMW and I have had excellent experiences with them so far. More

Justin Carlos was the BEST !! Everything went very smoothly. I was taken care of promptly...I had a 10am appointment and I was in my loaner car and out of there by 10:30. I was taken care of promptly...I had a 10am appointment and I was in my loaner car and out of there by 10:30. More

First service Overall good support and communication. Work was done as expected . Car wash was subpar. Basic first service. Service advisor kept me informed. Did Overall good support and communication. Work was done as expected . Car wash was subpar. Basic first service. Service advisor kept me informed. Did have to wait for 20 mins to get car after paperwork was completed. More

Improvement still needed. Took my car in for a service and fuel system recall, I made an appt 3 weeks ahead to reserve a loaner car. Drop off seemed ok, still a little confusi Took my car in for a service and fuel system recall, I made an appt 3 weeks ahead to reserve a loaner car. Drop off seemed ok, still a little confusing, not sure why it's so backed up to drop your car off. I waited about 20 minutes in the waiting area to get my rental, the associate was very nice, but my rental was filthy inside, someone clearly spilled something and I had the pleasure of sitting in it. I rec'd a text in regards to my car being done, drop off was simple, details of my service were explained to me, I got in my car and it shows that I have another service due in 4500 miles and my car smells like gasoline. I'm hoping that this is something that happened with the recall service, the service advisor has still not answered that question, and told me I should reset my service reminder. I think that's odd, I thought that was what should be done when I bring it in. This is my second BMW, sadly my last, dealing with SC BMW just seems to be too much work, and at those prices they should treat their customers like customers. More

Noise break issue for two years, unresolved! They sold me a defective car with brake issue and I've been going to BMW Stevens Creek Service for two years for the same brake issue but they are not They sold me a defective car with brake issue and I've been going to BMW Stevens Creek Service for two years for the same brake issue but they are not able to help and now giving me completely cold shoulder when I approach. I just complained to BMW corporate office and waiting for their response. More

Service for my 750Li My first time ever owning BMW and getting the car serviced was better than expected. These guys know what they are doing. Neil Simon was fantastic! My first time ever owning BMW and getting the car serviced was better than expected. These guys know what they are doing. Neil Simon was fantastic! More