Stevens Creek BMW

Both sales and financing guys are very efficient and willing to explain everything. All the questions I asked were answered clearly. willing to explain everything. All the questions I asked were answered clearly. More

Kamran is awesome and I enjoyed his help and service. I would definitely recommend him to my friends! I would definitely recommend him to my friends! More

I had a terrible experience two years in a row. I bought a multi-year oil change package a few years ago. Last year the car seemed totally fine to drive but the engine warning light was on so I tol I bought a multi-year oil change package a few years ago. Last year the car seemed totally fine to drive but the engine warning light was on so I told them about it, and they told me they needed to remove various parts in the trunk to check. They found nothing wrong with the engine and I ended up paying nearly $6000 just to reset the warning light. ridiculous. This year I was recommended various services by a different rep but I didn't feel any issues at all with my car, so I asked him to just do an oil change. He looked clearly disappointed. Then he said they could finish the oil change in 3 hours if I waited 3 hours on site but if not it would take 2 days. I told him would be back in 3 hours but he said that was not possible and they could do the work only if I waited 3 hours on site, but not come back later. So I decided to leave the car and pick it up 2 days later. 2 days later in the afternoon the same rep called me and said the battery was dead and needed to be replaced. I told him there was nothing wrong with the battery before I took it to the service center and that I couldn't drive the car with a dead battery, the battery was dead after I bought the car in the service, but he told me they couldn't do anything unless I agreed to a battery replacement and it cost me nearly $800 just for the battery replacement. I still have the oil change package I bought for next year, but I won't be going to Stevens Creek BMW anymore because they find problems (are they the ones who create the problems?) if I ask free oil change (prepaid package). I used to have a great, experienced service guy that I trusted years, but since he retired I can't trust any new guys (not just one!) and since after COVID, the quality of their service has really gotten worse and I feel like they're just focusing on making more sales instead of taking care of the cars. I don't want to be a stupid victim anymore. More

Excellent service and the demo for the car was perfect. Thanks for making this a great experience Thanks for making this a great experience More

This was the fifth vehicle I’ve purchased from Stevens Creek BMW and the experience has been great as always. I always go to the same sales person - TJ - and he takes care of all my needs. He has been gre Creek BMW and the experience has been great as always. I always go to the same sales person - TJ - and he takes care of all my needs. He has been great to work with on all my purchases, finds exactly what I want, is punctual, knowledgeable, and gets me the best deals. The rest of the team at Stevens Creek is also always a pleasure to work with - they make the whole process, from time I enter the dealership to the time I sign the deal, friendly, fast, and pleasant. Would always recommend Stevens Creek if you are looking for your next BMW. More

Alec was friendly, warm and made us feel as comfortable as possible while we bought out our leased bms 330e car. He tried to make the purchase fast and easy. Great service. Thanks to him. as possible while we bought out our leased bms 330e car. He tried to make the purchase fast and easy. Great service. Thanks to him. More

Knowledgeable sales person. Big selection. Convient location . This is the second time I have bought from dealer Big selection. Convient location . This is the second time I have bought from dealer More

Was fast and professional. I received the Dell rebate. Will recommend to some of my friends I received the Dell rebate. Will recommend to some of my friends More

Tom was very helpful, and I had no issue to align for the car purchase! car purchase! More

Efficient clean organized Johnny Ngo is a very good salesman expedient and very helpful both my daughter and I highly recommend him salesman expedient and very helpful both my daughter and I highly recommend him More