Stevens Creek BMW

Crappy service, was never offered water, coffee! Everyone else was offered a drink, maybe because they bought a BMW, I purchased a Ford Focus for my nephews 18 birthday and that might explain the crappy serv else was offered a drink, maybe because they bought a BMW, I purchased a Ford Focus for my nephews 18 birthday and that might explain the crappy service! The guy helping me assured me that the car had gone through a rigorous inspection, the car is leaking oil and it’s been 2 weeks! He also told me that the car would have a free full tank of gas, I had to go back and ask him for it and he blamed it on the detail department. Don’t buy a car there, unless you’re buying a BMW, they won’t treat you right! The guy who was doing all the paperwork didn’t greet me, didn’t seem to care about us, it was get the paperwork done and signed! No interest at all! Horrible service! Not a customer friendly dealer! More

Fred at Steven’s Creek was great to work with. No BS and fast purchase experience. I will definitely buy here again in the future. fast purchase experience. I will definitely buy here again in the future. More

Elizabeth Czahar is the only competent employee I encountered in this dealership. I actively wanted to buy the car, and Elizabeth was the only one who helped me instead of fight me on buying. You nee encountered in this dealership. I actively wanted to buy the car, and Elizabeth was the only one who helped me instead of fight me on buying. You need to promote her to the highest sales manager position. Your financial department did everything they cold to kill the deal, even at one point insulted my intelligence to fill out paper work because I didn't notarize a document that required both buyer and seller to be in the same room. I live in Texas. More

It was an awesome experience. Ken and Bill were very easy going and made the sale enjoyable and fun. Bill in Financial Dept. Was very detailed and explained all the papers that we signed. He made the tedious going and made the sale enjoyable and fun. Bill in Financial Dept. Was very detailed and explained all the papers that we signed. He made the tedious experience fun . Buying a car was stress free. More

After a few attempts to get a used BMW G30530e, including wasting a lot of time (and out of pocket Carfax $) to look at one at that was heavily photoshopped and grossly misrepresented by a well-known pre-own wasting a lot of time (and out of pocket Carfax $) to look at one at that was heavily photoshopped and grossly misrepresented by a well-known pre-owned car chain, I came across this car Jan 23 on their website.....a 540i slightly above my budget but it's got the right color and all the right options I desire. Leaving a message to be contacted was simple, and the chat with the inside-sales online Sunday am was easy. Got a text from Ahmed Kandil within an hour and he was extremely engaging and willing to help. After the terrible experience arranging for transfer of a G30530e at the "supermarket" with identical color and similar options, I must confess I was outright grouchy and my expectations wasn't too high and approached this interaction with skepticism. But Ahmed quickly won me over by not "selling" the car but proactively pointing out what the blemishes he can see with the car, took many pictures, and the spent 30 min with me on a Facetime walkthrough of the car with utmost patience and courtesy. We quickly setup a time to come test drive the car. The interior (ivory including seatbelts as you could imagine how easily stained they are) didn't meet the picky standards of my wife (which almost killed the deal) but Ahmed was very accommodating. He and his colleague agreed to have the car re-cleaned FIRST THING Monday morning and after that Ahmed immediately sent me photos and DROVE IT TO OUR HOUSE to let us see if it's acceptable. He immediately returned to the dealership to get the wheel rashes smoothened and re-detailed for SAME DAY delivery. WAY BEYOND THE CALL OF DUTY! This is ABSOLUTELY A WORLD'S FIRST when it comes to customer service and we cannot be more thankful. Everything was delivered as promised, no details missed, no missing accessories (like one could for sure expect w used car lots), the 33k mile car is just good as new. Ahmed deserves a medal of honor! And I should also mention Henry Ly of finance is the absolute most straightforward, professional, and efficient transaction manager I have ever seen. Talk about lightning efficiency in processing paperwork and getting us out in time for our appointment. A Guinness world record! Hats off to the SCBMW team. They really have their act together. More

My sales rep to know, was exceptional looked out after all of our needs worked very hard to give us the best car for the best purchase price. The finance manager was exceptional. The whole experience was all of our needs worked very hard to give us the best car for the best purchase price. The finance manager was exceptional. The whole experience was over the top. More

My car was vandalized and I called my insurance company to get my car repaired. I went out of my way to get the car repaired at Stevens Creek BMW as I purchased the car from there. First of all My Advis to get my car repaired. I went out of my way to get the car repaired at Stevens Creek BMW as I purchased the car from there. First of all My Advisor, Brian -- Was horrible at communicating with customer as well as Insurance Adjuster. He did not do his job right and he actually revised the estimate 3 times. Bcoz of all this, the car was repair and handed to me after 1 month. I gave the car to service center on Dec 28 and I got it back in end of Jan 2021. The second is issue, I got message from brian when my car was ready. I accordingly adjusted to return the rental car on same day of pickup. However, when I went to pick car at Stevens Creek BMW, the person handed me car and I noticed that the repair has issue. 1) Remote of the car was not working at all 2) Car was showing warning sign 3) The car was dirty and having oil stains on the beige interior HE ASKED ME TO LEAVE THE CAR AND COME NEXT DAY. THIS CAUSE ME TO PAY 200$ ADDITIONAL FOR RENTAL CAR AS THE CAR WAS NOT READY AFTER BRIAN TOLD ME TO COME AND PICK. I WASTED 2 HOURS THAT DAY AS A CUSTOMER I LOST CONFIDENCE WITH SUCH PATHETIC AND HORRIBLE SERVICE. AFTER PAYING 7200$, I GOT SUCH HORRIBLE ADVISOR AND SERVICE. More

Excellent sales experience from Ron. He responded promptly to all of our questions and helped us through the end of our transaction. He's great. On the other hand, the finance portion of our purchase promptly to all of our questions and helped us through the end of our transaction. He's great. On the other hand, the finance portion of our purchase took over 5 hours. We were ready to purchase and sign a contract at 5pm and we didnt leave the dealership until 10:30pm. For a luxury brand, I expected one of two things 1) if you will make me wait 5 hours as if I have nothing else to do with my time, let me know in advance so I can leave and come back at night or the next morning 2) If Im paying for a luxury car, the buying experience doesnt match the amount of money I am spending. Its 2021 after all, NOBODY i know will be okay waiting 5 hours without being given a heads up. Anticipate your clients needs. You cant expect them to sit there through dinner time without food and water. If you know December is the busiest time of the year because this is not your first rodeo, Implement strategies to make your customer experience better, add more staffing and dont make your clients wait for 5 hours. Thats not acceptable. More

Excellent Service. I have been with you guys for the last 10 years....Amazing pricing and great service. Thanks to the dealership and TJ Singh- You are the best! 10 years....Amazing pricing and great service. Thanks to the dealership and TJ Singh- You are the best! More

The worst car buying experience of my life. I ordered a car to be built and the internet manager TJ Sing lied and switched prices on me upon delivery. They’re also trying to charge me for early return of m car to be built and the internet manager TJ Sing lied and switched prices on me upon delivery. They’re also trying to charge me for early return of my old lease for the last month. Don’t go there! More