Stevens Creek BMW

Excelente customer service. The team has wonderful members. I completely recommend Manue, William, and Erick. They’re the best! The team has wonderful members. I completely recommend Manue, William, and Erick. They’re the best! More

Excellent experience. I flew up from the LA area to pick up my car from Stevens Creek. They picked me up from the airport and had me on the road in about 2-2.5 hours. Th I flew up from the LA area to pick up my car from Stevens Creek. They picked me up from the airport and had me on the road in about 2-2.5 hours. The finance guy was a bit pushy with his warranty and service contracts, I had to say "no I'm not interested" about ten times. But other than that, the dealership was very well organized, efficient and had a great price on the exact vehicle I was looking for. My sales guy (Brian Bader) and 'genius' (forget his name) were both awesome. More

After waiting 8 months for my car order delivery, iX xDrive 50, I was disappointed. The option package I initially ordered had been changed. The salesperson and the sales manager told me that BMW had xDrive 50, I was disappointed. The option package I initially ordered had been changed. The salesperson and the sales manager told me that BMW had changed the option package without notice, so they blamed BMW for not been transparent. And admitted no blame for not informing me of such changes and said they did not know. However, the most disappointing part of the deal is the car’s sudden loss of power on the freeway: while traveling at 65 MPH, the car suddenly lost power and came to a complete stop on the #3 lane of a 4-lane highway (HWY 101). This placed me on an extremely dangerous situation when the car came to a complete stop and I had no means of maneuvering to either side in traffic. The car apparently lacks a limp mode for emergencies. Fortunately, I was able to start the car and move forward without causing an accident. The car performed as if all was well and I was able to get to a secure place. During the incident the flashers were automatically activated and the roadside assistant called me on the phone asking about my condition and if I needed the first responders 911 or the police. Once I got home, I called the sales person and the sales manager and left messages detailing the incident. I then called the service department and after several tries spoke with Kelsey service advisor and described the incident. She agreed to have the car towed to your service department. All this happened on January 25, 2023. The tow truck arrived 3 hours after their promised time of 90 minutes. All total more than 4.5 hours later. I called Kelsey, the service advisor on Jan 26 and she told me the car needed to be there until they complete several tests to diagnose the problem, which would take until Wednesday Feb 1st. I called Feb 2nd and left messages with Kelsey and Matthew service advisors seeking an update on the car. Since I got no response, I called the service manager Peterson and Matthew service advisor and left messages to no avail. I then called the BMW customer service in the USA and sometime later got a call from Matthew informing that they are still running tests to find the problem. But he was unable to describe the type of tests performed and said he only has 2 technicians certified for electric cars. He promised to call me back that day with an update, but to this day Feb 6, has not called me back. Your dealership and BMW have failed to provide expected customer service at all levels!!! More

I was impressed how the dealership was efficient, thorough and loan completed in a timely matter. thorough and loan completed in a timely matter. More

Excellent experience with the dealership. They were very helpfull and answered all the questions we had about the car. They were very helpfull and answered all the questions we had about the car. More

Alec Kisin, the sales rep there, was the best. 10/10 rating. He is knowledgeable and never pushy. Asked the right questions and very attentive and professional. The experience with Alec and the d 10/10 rating. He is knowledgeable and never pushy. Asked the right questions and very attentive and professional. The experience with Alec and the dealership was wonderful 10/10. More

I am very pleased with Stevens Creek BMW. Prac Kafle and Fadi are very helpful and professional. Thanks! Prac Kafle and Fadi are very helpful and professional. Thanks! More

I have been buying or leasing BMW’s from the Stevens Creek BMW dealership for nearly 20 years. It has always been an excellent experience for me… specifically in terms of customer service and car servic Creek BMW dealership for nearly 20 years. It has always been an excellent experience for me… specifically in terms of customer service and car service: More

We had a great experience. TJ Singh was very helpful and Bill in financial made things go smoothly, TJ Singh was very helpful and Bill in financial made things go smoothly, More

We had a great experience in dealing with the sales and finance staff of Stevens Creek BMW. The dealership had the greatest number of used vehicles to consider that were of the type and year we desired. finance staff of Stevens Creek BMW. The dealership had the greatest number of used vehicles to consider that were of the type and year we desired. Alec Kisin was attentive and knowledgeable in our effort to buy a used vehicle that was located on the sales lot; and he was patient with our back-and-forth investigation from several choices. The auto dealer's website was thorough and easily accessible; and Ben Pun provided us with valuable information to make the process understandable so that we could make informed decisions concerning the various alternative packages available (both as to financial and car-related amenities such as Perma-Plate). All in all, we had a very positive experience, and would recommend Alec Kisin and Stevens Creek BMW to anyone. More