Stevens Creek BMW
Santa Clara, CA
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This is the worst experience I’ve ever had with the dealership. TJ Singh has to be the worst Internet manager there is. Emailed him numerous of times about a used car. Every time I emailed him he told dealership. TJ Singh has to be the worst Internet manager there is. Emailed him numerous of times about a used car. Every time I emailed him he told me 4 to 6 days for it to go through safety and smog. So I emailed him every single day and he would tell me I will do an update on the car that I was interested in. Never did I get a response. So the date of the car was supposed to be ready was Sunday so I emailed him on Saturday and asked him about the status. So he told me the car was ready and out on the lot. so I took it upon myself to go there as quickly as I could and by the time I got there, the car was already sold. He’s just a total idiot and should not be a service manager of the Internet whatsoever. Bad customer service bad acknowledgment with anybody that he’s talking to More
Great experience from getting a quote online, communicating via text/email, to finalizing the purchase. Thanks, Alec and Mansour, for the help! communicating via text/email, to finalizing the purchase. Thanks, Alec and Mansour, for the help! More
Great experience with the dealership. Alec and the finance team help us a ton and being really flexible with working time to accommodate my hours. Great conversation, attention to details Alec and the finance team help us a ton and being really flexible with working time to accommodate my hours. Great conversation, attention to details, super responsive. We were able to find our ideal car quickly. Couldn't be happier with the team. More