Stevens Creek BMW

Lionel Lee has been hands down the worst dealership finance person I’ve worked with (purchased 8 cars). He added in the $3800 extended warranty which I know I explicitly declined since I don’t keep my finance person I’ve worked with (purchased 8 cars). He added in the $3800 extended warranty which I know I explicitly declined since I don’t keep my cars that long. He changed my payment plan to 72 months to hide the bump in monthly payment. Thank goodness my husband noticed it when signing the paperwork as I was blindly trusting Mr Lee. I threw him a few bones by getting some add ons as I know that’s how they make money and he used the opportunity to opt me into stuff I didn’t want/approve. Upon discovering this, I called him out and he assured me we could cancel the add ons I didn’t want. So I did paperwork to cancel the extended warranty, service and ding. He assured me the paperwork was processed and my principle would be adjusted in 2-4 weeks. We are now in the 7th week of him giving me the run around. I reached out to BMW Financial services and they have no record of the cancellations. Now Lionel is telling me they are waiting on refunds? Wait what? Why? This makes no sense and I feel like I got scammed instead of a premium experience from BMW. Please fix this. I have been kind waiting all this time to not do this survey and online reviews. My kindness is dwindling. More

Working with Fred Khosraviani is always a delight. Have bought 4 cars through him. Best customer experience ever. Have bought 4 cars through him. Best customer experience ever. More

Very helpful and good to work with and give me awesome good deal. Thank you good deal. Thank you More

Excellent Sales service, Perfect explanation. TJ was awesome, Will my BMW advisor was very patient to explain all features and also try out of Self parking and other details. TJ was awesome, Will my BMW advisor was very patient to explain all features and also try out of Self parking and other details. More

Recently bought a car from BMW Stevens Creek in 2 weeks. Auto parking didn’t work properly so I stopped by last Sunday to see the genius, nobody help me. The receptionist told someone will give me a call, n Auto parking didn’t work properly so I stopped by last Sunday to see the genius, nobody help me. The receptionist told someone will give me a call, nobody called me. Poor customer service. No help from the sales agent Haya. Don’t buy cars from this place! Better go to BMW San Francisco. More

Great expedited service. They went above and beyond to make sure I was a happy customer. The manager Ken and Salesperson Priscilla were very knowledgeable. They helped me fin They went above and beyond to make sure I was a happy customer. The manager Ken and Salesperson Priscilla were very knowledgeable. They helped me find a car I loved and offered a great deal. More

Friendly, helpful and knowledgeable staff. Excellent customer service and huge inventory of new and pre-owned vehicles. Excellent customer service and huge inventory of new and pre-owned vehicles. More

Special thanks to Jonathan and Lionel. Made the transaction smooth and easy which is very much appreciated. Made the transaction smooth and easy which is very much appreciated. More

Excellent staff, knowledgeable & helpful. Quick to answer questions and accommodate their guest. Couldn’t ask for more . Quick to answer questions and accommodate their guest. Couldn’t ask for more . More

This dealership makes me a happy BMW owner. I am glad that TJ Singh helped me get a good deal and the buying experience was very smooth and satisfying. Good job Stevens Creek BMW! Thank you TJ! I am glad that TJ Singh helped me get a good deal and the buying experience was very smooth and satisfying. Good job Stevens Creek BMW! Thank you TJ!! More