Stevens Creek BMW

Ron our salesperson was kind, accessible and timely. He answered all of our questions. He secured our new X3 right away and we left the dealership with our 2023 vehicle leaving behind the 2021 X3. He answered all of our questions. He secured our new X3 right away and we left the dealership with our 2023 vehicle leaving behind the 2021 X3. More

Don't do good business with offering a satisfactory solution to a good paying customer. solution to a good paying customer. More

They sold me a 2021 X5 that needed service the next day and check engine and check engine More

Sales Manager Jonathon and Erica we’re phenomenal! They went above and beyond to provide superb customer service! Making a purchase 400 miles away, the process was extremely quick and painless! We are They went above and beyond to provide superb customer service! Making a purchase 400 miles away, the process was extremely quick and painless! We are a customer for life, Jonathon we will see you soon for our next corporate and family vehicle. Thank you. Robert R. Precision Environmental More

I ordered a custom built model 330e. I meant to order it with the self-driving feature, but I didn't check the right box, and my car didn't have it. I wanted to exchange it but they said I meant to order it with the self-driving feature, but I didn't check the right box, and my car didn't have it. I wanted to exchange it but they said my only option would be to trade the first car in for a second model. I said I would---but they only paid me $39K for the trade-in. I'd paid $54K for the first model, including sales tax and fees. At this point I said I no longer wanted the second model, but as far as they were concerned the deal was done, and I was out $15K for...nothing. They refused to refund me the sales tax or the fees for the first model, which amounted to about $5K. I made repeated efforts to discuss this via email and phone, and got no response. they refused to discuss. The sales manager's name was Peter. Nobody would tell me his last name. Stevens Creek BMW is NOT your friend. They're out to rip you off. More

I worked with Von, and he couldn't have made my experience more enjoyable! They were all extremely courteous, and the BMW Genius was super helpful in getting my car set-up (I just wish I could reme experience more enjoyable! They were all extremely courteous, and the BMW Genius was super helpful in getting my car set-up (I just wish I could remember his name - young, and tall!) More

I worked with Michael Spanton. .. he provided good service and a fair deal! The pick up service to help on my delivery day was outstanding. .. he provided good service and a fair deal! The pick up service to help on my delivery day was outstanding. More

Eager to help. Extremely courteous. Meets prearranged dates. Excellent follow-up. Positive experience all around Extremely courteous. Meets prearranged dates. Excellent follow-up. Positive experience all around More

Johnny Ngo and Jim Thomas were both outstanding to work with. Professional, courteous. Everything you could want in a car buying experience. with. Professional, courteous. Everything you could want in a car buying experience. More