Steven's Jersey City Ford

Tried to purchase a Mustang Mach E GT. I reached out online and Wilson contacted me via text. I advised him I was a firefighter up in Jersey City and wanted to give business in the communi I reached out online and Wilson contacted me via text. I advised him I was a firefighter up in Jersey City and wanted to give business in the community. He proceeds to tell me that there is a $10,000 markup on the mustang but stated they take care of firefighters (LOL). He tried pretending like he was doing me a favor by lowering the markup to $9,000 and then lowballing my trade in. Typical shady dealer games. After I told him no, he said “maybe” he can get the markup down to $7,500. Still a no from me because they’re still lowballing the trade. Be smart when talking to shady dealers and salespeople. One day this supply shortage will be over and the demand will drop and I hope people will remember how bad these dealerships treated everyone. More

First time buying a used vehicle from a new car dealer. I was on guard for deceptive sales practices, but I was still surprised at the way both the salesman and his manager tried to inflate the actual pri I was on guard for deceptive sales practices, but I was still surprised at the way both the salesman and his manager tried to inflate the actual price of the vehicle by nearly 20%. The worst was when I asked about extra fees on top of the price, and the salesman made a head motion that was half nod yes, and half nod no. I took it as a "no", but when the contract came out, there were about $3000 in extra fees tacked on, including a $1500 fee for "multipoint inspection". Well, I'm glad I didn't pay it, because my own inspection service found a few things that would need attention. Also, I never understood why people always say, ignore your monthly cost, just ask what you are paying for the car. They forced me into financing, presumably to get a bonus, or the price would be $1000 more expensive. Fine, I paid it off shortly after the purchase. But they kept showing me my monthly cost. When I asked the finance guy to break it down for me, starting with the price of the car, he had to do it by hand on a sheet of paper. IOW, it wasn't spelled out on the contract where I could actually see it. When I saw the extra fees, I told my wife we were leaving. I did want that car, but I had located a few backup vehicles elsewhere. Only then did the manager meet me at the door and began to negotiate. I have been a salesman or worked with salesmen my whole career, so I was ready for all the usual tactics, like asking me if me or my wife made the decisions. Good grief. I did end up with the car, paying a bit more than I wanted to, but I really wanted it. When I got out of there, I felt like I needed a shower. I guess they can have another half of a star for not jerking me around when I went back to pick up the tags and registration. Now I understand why the prices are a bit higher on Carvana and similar sites. All those extra fees are included in the price, so there is no drama. I love the car, but hated the buying experience. More

This dealership completely tries to scam you into buying additional products you don’t need. I was told I had “swollen lugs” on my car and they couldn’t rotate the tires. Although rotating the tires was par additional products you don’t need. I was told I had “swollen lugs” on my car and they couldn’t rotate the tires. Although rotating the tires was part of the package that I purchased. Seems to me like they couldn’t be bothered because the whole maintenance to the car was taking too long and they wanted to just move onto the next vehicle. So they cut corners. This place is a total rip off. More

I knew I should have just turned around and went to another dealership from the second I walked in. As soon as I came in, a guy who sits next to the door called Danny greeted me and it made me uncomfor another dealership from the second I walked in. As soon as I came in, a guy who sits next to the door called Danny greeted me and it made me uncomfortable because he wasn't wearing a mask. With covid-19 still so prominent, I cant understand why people still refuse to wear a mask. At first I gave him the benefit of the doubt but EVEN WHILE SITTING AT HIS DESK he still had no care to wear one. When I asked about a vehicle I wanted, he spoke to me like I was a child. No respect at all for the customer. I left knowing I will never return there and purchased a ford that same day at another dealership. More

I've been going to Stevens since I bought my car 2009 focus today Erica,and Jenna took care of my needs and much more kindness,caring ,can't say enough for both exceptional women focus today Erica,and Jenna took care of my needs and much more kindness,caring ,can't say enough for both exceptional women More

Excellent customer service, and professional expertise! I've always been forewarned - avoid dealerships for servicing - it's costly, & impersonal. Erica, Phil & Bolo proved amazingly, otherwise! I've always been forewarned - avoid dealerships for servicing - it's costly, & impersonal. Erica, Phil & Bolo proved amazingly, otherwise! More

This place is the worst. Find a better dealership. They are just horrible in the service department. They lost a long relationship with me as well as several family members. are just horrible in the service department. They lost a long relationship with me as well as several family members. More

Highly recommend Steven’s Jersey City Ford! Alex is fantastic. Always helpful and takes the time out to answer any questions you have. Great job. fantastic. Always helpful and takes the time out to answer any questions you have. Great job. More

Great experience overall very happy they had the exact explorer I was looking for I recommend Stevens jersey city ford . Also was introduce the service they have great service personnel explorer I was looking for I recommend Stevens jersey city ford . Also was introduce the service they have great service personnel More

Fantastic My 1st car experience was rocky at another dealership. It was time to lease a new truck. Walked in to Stevens ford and Catherine was nothing short My 1st car experience was rocky at another dealership. It was time to lease a new truck. Walked in to Stevens ford and Catherine was nothing short of gracious with me. Left within 4 hours with a brand new f-350 at a payment I could afford. I appreciate your candor and honesty Jersey City Ford. More