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Steven Toyota

Harrisonburg, VA

4.9
1,980 Reviews

2970 South Main Street

Harrisonburg, VA

22801

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Showing 1,980 reviews

March 25, 2023

Daniel wasn’t pushy, took time to listen to what we were really looking for, and has followed up to make sure everything is going well with our vehicles. Highly recommend! More

by Mlee
Recommend Dealer
Yes
Employees Worked With
Daniel Frum
March 21, 2023

Masar is the best salesman even after he sold me the SUV is always following up with for service and detailing need thank you Masar for your effort and i be seeing you soon for my husband car More

by Evansaad
Recommend Dealer
Yes
Employees Worked With
Anmar Al Badri, Masar Al Kaem
March 20, 2023

I had an absolutely amazing experience working with Tyler! Honestly, one of the best Sale Consultants I’ve ever worked with. Tyler was very professional and extremely helpful. I highly recommend him if More

by Amanda R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Phares
March 19, 2023

Went to look at a used car. Salesmen pulled up with a car that was filthy. It has not been washed or even vacuumed. There was trash on the floor and literally small piles of dir More

by Dissatisfied customer
Recommend Dealer
No
Employees Worked With
Stacey Williams
Mar 20, 2023 -

Steven Toyota responded

Thank you for letting us know your feedback. We really appreciate it. You were looking at one of our "Just In" vehicles, which means that we just received this vehicle and it has not gone through our service department to be cleaned, detailed and serviced. It is clearly written on the vehicle window to indicate that it is a "Just In" vehicle. It is also an "As Is" vehicle which means there is no longer any warranty left on the vehicle from the manufacturer.

Mar 20, 2023 -

Dissatisfied customer responded

Not sure when it was just in, but we let you know the day before we were coming to look at it and we didn’t get there until 11. If you were serious about selling it you could have at least gone over it with the vacuum. If you weren’t prepared to sell it maybe you should have waited to advertise it until you had a chance to get it ready. Nobody there apologized for the state of the car. If I were the salesperson I would have been embarrassed to show something in that shape. Also, I am aware as is means there is no warranty. In this case, however, no one gave any indication it would be cleaned up so it took on a whole added meaning.

March 15, 2023

Came in looking for an SUV and we worked with John as our sales representative, he did absolutely amazing and made purchasing a vehicle very easy and understanding. More

by Jeremiahrebullosa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DJ Gutch, John Glover
February 21, 2023

Masar was great salesman he help me getting an SUV with good payment ,no bank was want to help me but Masar make it happened More

by thamerrasho1
Recommend Dealer
Yes
Employees Worked With
Anmar Al Badri, Masar Al Kaem
February 17, 2023

Gracias a Pablo Pacheco por ayudarme otra vez con mi segundo Camry XSE, gracias Pablo recomiendo que lo visiten y compren con el 200% aqui en Steven Toyota, Gracias bro👍 More

by Kevinperez098
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Pacheco
February 04, 2023

Daniel Frum was great to deal with and made the whole process super easy. 10/10 More

by Armstrong
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Frum
February 04, 2023

John Glover was easy to work with! He was personable and very helpful. I highly recommend him. More

by ahemp4u
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Glover
January 31, 2023

Marcus was great to work with! He really took the time to listen to our unique situation and found the perfect vehicle. Not the typical salesman! More

by WVlawman86
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Johnson
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