Steven Toyota | Page 199

Jim Mason, and the other employees that helped me through the buying process, answered questions and concerns that I had in a friendly and professional manner. the buying process, answered questions and concerns that I had in a friendly and professional manner. More

Great experience with purchasing my Honda Civic Hybrid. Great customer service here at this dealership. Many other dealers should follow suit. I drove 4 hours for this purchase and couldn't be happier. Great customer service here at this dealership. Many other dealers should follow suit. I drove 4 hours for this purchase and couldn't be happier. More

My research led me to believe that the Toyota Prius would be the best vehicle for me and my wife in our senior years. As such--and being relatively new to the Harrisonburg region--I contacted several dealer be the best vehicle for me and my wife in our senior years. As such--and being relatively new to the Harrisonburg region--I contacted several dealerships, buying services and acquaintenances/friends to determine who would be best qualified to provide our personal and financial needs. Three dealerships emerged as "best suited" to meet and master that task. After extensive communications, and receipt of various sales proposals, I chose Steven Toyota of Harrisonburg. The final decision to purchase was made through our association with Mr. Jim Mason...whose professionalism, dedication to support and no-pressure sales service was absolutely superior! Being a career naval officer provided me with the opportunity (and necessity) to deal with numerous automobile dealerships and sales representatives...from east to west coasts and between. Over those several decades, I have NEVER dealt with a more friendly, considerate, patient and professional salesman and/or agency! There just isn't a better group of professionals anywhere in the automotive business! My wife of 56 years and I feel blessed to have had the opportunity to meet Mr. Mason and his associates/team! We now have our Prius, a financially affordable lease-purchase program and a comforting support system. Thank you Jim and thanks to our many new friends at Steven Toyota! Captain and Mrs. T.A. Fischer More

Jay was very helpful, went out of his way. We have bought others cars from him, and it has always been a great experience. He answers all your questions, and tries to recommend the best deal for you. bought others cars from him, and it has always been a great experience. He answers all your questions, and tries to recommend the best deal for you. He takes care of all the details. That why we keep coming back...... More

I recently purchased my 2010 Chevy Cobalt from Steven Toyota in Harrisonburg, VA. I had the best service from Rudy Perez. He worked very hard on making sure I walked out with a purchase that was to my Toyota in Harrisonburg, VA. I had the best service from Rudy Perez. He worked very hard on making sure I walked out with a purchase that was to my satisfactory. I would highly recommend Steven Toyota to anyone who is looking to purchase a vehicle. They provide excellent service not only before your purchase but as well as after your purchase by giving you great deals for the after maintenance that your vehicle may need. I am very happy and pleased with my experience and look forward for any of my other vehicle needs continuing to go back to give my business. More

Great experience with all the folks at Steven Toyota. They knew what I was after and did not try to recommend a different car or one with more options. They were very professional and willing to work wi They knew what I was after and did not try to recommend a different car or one with more options. They were very professional and willing to work with me. They knew I was trying to decide between 2 vehicles and they did a great job of providing me with unbiased information to help with my decision. They also were able to offer some add-ons that helped make it more enticing to purchase the Camry. Overall a great experience. I am now looking forwarded to our continued relationship...most specifically the service. More

It is with great pleasure to comment on Steven Toyota's service. From the day I came to the dealership to shop for a vehicle I have been very impressed with all areas of service. Rudy Perez is truly service. From the day I came to the dealership to shop for a vehicle I have been very impressed with all areas of service. Rudy Perez is truly a perfect example of "customer service". Rudy's genuine friendliness and willingness to assist me (and others)in any way possible was truly an unforgettable experience. I feel Rudy is truly an asset to the Steven Toyota dealership; and certainly has the potential of becoming highly successful in any future career he chooses. Actually, I don't think there are words that can identify Rudy's character and representation of the dealership. Many thanks to Rudy for making my experience more than pleasurable. I have also had great experiences with the service dept. every time I have visited. The entire staff in the dept. is very courteous and prompt and always fulfilling my request. I would also like to comment on one other area of the dealership. The cleanliness of the entire dealership is unsurpassed. Every area is remarkably clean. Again, thank you for this opportunity to comment on Steven Toyota dealership. More

Josh great to work with. He was very helpful and was very knowledgeable about the vehicles we were looking at. and ended up purchasing, He answered our questions thoroughly and went above and beyond our exp knowledgeable about the vehicles we were looking at. and ended up purchasing, He answered our questions thoroughly and went above and beyond our expectations in helping us. We changed vehicles- we test drove one and had numbers crunched and upgraded to another vehicle that was on sales floor. There was no pressure from any of the staff. They made this experience enjoyable. We Absolutly love our new car!!!! Thank you Josh More

I had a great experience with this dealership and the salesman John Shrum. If it had not been for him, I would have walked away without a vehicle. He worked deligently to get the price where I could af salesman John Shrum. If it had not been for him, I would have walked away without a vehicle. He worked deligently to get the price where I could afford it. More

My wife and I are repeat customers of Steven Toyota. This day in particular, I had brought my Highlander in for routine service. I went up to the new car showroom to get a cup of the single brew coffee. When day in particular, I had brought my Highlander in for routine service. I went up to the new car showroom to get a cup of the single brew coffee. When I entered the showroom, two salesmen greeted me. The response from myself was cordial, and I continued to the coffee brew, made a cup of coffee and made myself at home, as I do feel "at home" there. My wife and I had talked briefly at home "once" about maybe looking into the purchase of a vehicle that was more economical. As I was sipping on my coffee, I saw Tyler Simmons walk out onto the showroom floor. My eye caught his and I motioned him over to talk a bit. I already knew he was a no pressure salesman. As the conversation continued I brought up the idea of further information on the Prius. Tyler shared some pertinent vehicle information. We walked out onto the lot to look at a few of the features of the Prius, drove one for a test drive. When we returned from the test drive, Tyler and his sales department jotted down a few figures. I was near to excuse myself and carry out the routine of the day when it was suggested by Tyler that perhaps I would be interested to drive one home and get the real feel of it. I left to visit my wife's workplace and to share part of the education for the day. Angela was interested in bringing a new car back to the house. I already knew that Tyler would not be there due to a commitment in his family but pre arrangements were such as I would only need to come back and ask to take one home. I arrived back at the dealership, things were prepared to to drive a Prius to New Market. The next day we brought the vehicle back as preplanned, and a purchase was made. The service department has been exceptional on every visit previous. My wife's and my experience at this dealership has been superb. You owe it to yourselves to visit Tyler at Stevens Toyota. More