
Steven Toyota
Harrisonburg, VA
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From D.J. meeting us as we got out of car .To Logan getting us the services and payment we wanted.And the whole thing only took two hrs. from pulling on the lot to driveing off in a new car. In fact t getting us the services and payment we wanted.And the whole thing only took two hrs. from pulling on the lot to driveing off in a new car. In fact this is our second car from these guys.That should say it all. Thank You Steven's Toyota More
I bought a new 2013 Corolla. Originally I had gone to look at a used car but it was already sold. The staff was very friendly and informed me of all the rebates and deals that I was eligible for. John ca look at a used car but it was already sold. The staff was very friendly and informed me of all the rebates and deals that I was eligible for. John came out in the rain to ask if he could help me. I could really tell they wanted my business and wanted me to leave happy. They weren't pushy which was something I experienced at other Toyota dealerships. Every staff member was patient with me and gave me time to make my own decisions. Other dealerships treated me like I had no clue what I was doing but not here. They treated me exactly how I expected to be treated. I have family that has done business here because this is the place that gives the best deal. The customer service is exceptional and I plan on purchasing future cars through this dealership. Do your own research before you go in and know what you want, they will do the rest. I am a very happy customer. More
My experience at Steven Toyota was fantastic. Ron Pleasants was a remarkable employee who was very friendly and sociable. I would recommend this dealership to everyone I know! I am glad I had the cha Pleasants was a remarkable employee who was very friendly and sociable. I would recommend this dealership to everyone I know! I am glad I had the chance to visit Steven Toyota! More
The dealer was helpful in finding what I was looking for. my experience with the dealership is satisfactory so far. Mr.Chris Simmons was very friendly and answered all questions that I had. my experience with the dealership is satisfactory so far. Mr.Chris Simmons was very friendly and answered all questions that I had. More
Chris was very friendly, knowledgeable of the cars, and helpful. He took time to show us about the car and the service department. He seemed to understand our needs and didn't try to push too hard. Woul helpful. He took time to show us about the car and the service department. He seemed to understand our needs and didn't try to push too hard. Would highly recommend Chris to others for their car needs. Also, Logan was very friendly and helpful! More
We had a great experience when we purchased our used Rav4 Toyota from Dazz Thornton. He was friendly, personable, and seemed to really care that we were informed about our purchase. He greeted us warmly wh Toyota from Dazz Thornton. He was friendly, personable, and seemed to really care that we were informed about our purchase. He greeted us warmly when we came to the dealership, and since the person we had originally spoken to was not available, he took over. Overall, our experience with Steven Toyota was excellent--from start to finish--and we would definitely recommend buying a car from them. More
Mr.Simmons helped me find a car that suited our family's needs. He was very accommodating and friendly and was also patient as we considered our decision. He also gave us a very fair price. We are very h needs. He was very accommodating and friendly and was also patient as we considered our decision. He also gave us a very fair price. We are very happy with the extended warranty we were offered and the financing part of our experience. More
Everything is good. It's a very good company and the emplyees are so kind. They helped me a lot to buy my first new car. I do appreciated. Good thing should be shared to everyone. emplyees are so kind. They helped me a lot to buy my first new car. I do appreciated. Good thing should be shared to everyone. More
Very upset about our experience with Logan. When we went to do all the paper work, he tried to slip extra warranties and costs into the price of our car without us noticing, or even asking us first. When I to do all the paper work, he tried to slip extra warranties and costs into the price of our car without us noticing, or even asking us first. When I asked him if we had to pay extra for the warranty he lied and said no. Later on I brought up the cost again, and he tried to slide around it and make it seem like we did not have to pay for it. Finally when the costs did not add up and I asked him again, he admitted that the warranty was an extra charge and it was being added onto our loan adding an additional $2,400!! I had him remove the warranty charge from the loan. We never said that we wanted a warranty, and he never asked if we would like to put an extra $2,400 on a loan for one. It was very shady. I would suggest you ask someone before you start charging them for something, especially when it is over $2,000!! Besides this, our experience with Steven Toyota was great. Everyone else was very helpful and friendly to work with. More