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Steven Toyota
Harrisonburg, VA
2,052 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 05, 2013
This was the first time buying a car and my boyfriend and I were very happy with service and the atmosphere there. Oz was in training and was helped by Jonathan who both did a great job. I was very happy wit I were very happy with service and the atmosphere there. Oz was in training and was helped by Jonathan who both did a great job. I was very happy with both they make buying car easy and painless. Even though this was Oz first time selling a car I believe he handled it very well and was very pleased. A+ for both of them and their help. More
by tasha2929
Employees Worked With
OZ, Jonathan Irvine
October 01, 2013
I would like to say I have never meet anyone as nice as Mr.Irvine.He spent is time with us and gave us as much time as we needed.He dose is job very well and I really think he loves what he dose.You can as Mr.Irvine.He spent is time with us and gave us as much time as we needed.He dose is job very well and I really think he loves what he dose.You can ask him anything you like and if he dont know the answer he will find someone that can answer you. Every one great to us. Smiles on all faces. More
by Kathy52169
Employees Worked With
Jonathan Irvine
September 20, 2013
Not good asked to test drive a truck was told we need to run your credit first. Then we can test drive, I ask if he was serious and was told yes we need to make sure you can afford the car first. I walk run your credit first. Then we can test drive, I ask if he was serious and was told yes we need to make sure you can afford the car first. I walked out never to shop at Steven toyota or Kia and will tell my friends to go to Staunton if you want a toyota. Most of salemen look to be about 25 and I dont relate to someone that young he needs older sales agents to help us older folks who may not be comfortable dealing with the younger folks More
by duckman2525
September 12, 2013
Brought FJ Cruiser in for recall service dept was Great, I have been considering a 2014 Tundra 4x4 Bill Collins was great,through, Informative. When purchase is made we will meet with him and know we will I have been considering a 2014 Tundra 4x4 Bill Collins was great,through, Informative. When purchase is made we will meet with him and know we will be well taken care of. More
by weppard
September 04, 2013
The service at this dealership can be compared to no other. All employees were very friendly and helpful. They had a large selection of vehicles to choose from . I must say this is the first time I have other. All employees were very friendly and helpful. They had a large selection of vehicles to choose from . I must say this is the first time I have left a dealership and not felt as if I may have made a bad decision .I would highly recommend Jonathon he was friendly, talkative and funny and made us feel at ease. If you are looking to purchase a vehicle this is the place to go. THANKS STEVENS TOYOTA FOR EVERYTHING !! :) More
by dixon0726
Employees Worked With
Jonathan Irvine
August 14, 2013
We went to this dealership to buy a used Toyota Tacoma. We had an appointment scheduled to meet with Michelle. When we pulled in the parking lot. Jonathan followed us through the parking lot, and yelled at We had an appointment scheduled to meet with Michelle. When we pulled in the parking lot. Jonathan followed us through the parking lot, and yelled at us asking us if we wanted to trade the Nissan in. We told him we had a meeting with Michelle and he said you dont want to work with no one else? I come in peace! So, then she wasn't there so we worked with him. Several times he told us that he doesn't work on commission. Obviously your a car salesman you make commission. Not that it matters. We don't need to know how you make money. We are there to buy a car. So, we went for a test drive, came back, and was expecting that they would have already worked up the appraisal on our trade. Wrong. We had to wait about 15 minutes. Then, it was back and forth between us working numbers and him going to his sales manager about what we wanted. He then told us that he was here to help us not to make money because he doesn't make commission. So, we weren't getting anywhere with the back and forth between people, so we simply asked to see the sales manager. He said sure. So, he comes back and said that he would be out as soon as he finsihed helping everyone else. He then wrote something up and wanted us to sign it. We simply stated that we were uncomfortable with that, and really just wanted to see a manager. He then rudely said what he going to do that I can't? We said please just get the manager. He walks over to the door and says somebody come out here and talk to them. So, this is an open area, we asked if we could meet in private. We go into an office with Corey to discuss the service we were receiving. He then tells us that he is sorry that we can't get along with Jonathan, and he didn't know why because he was the number one salesman. Surprise to us we thought it was his first day, or that he didn't know how to handle customers. So, we started talking with him about numbers, and knew that what we were trading in they could obviously make a huge profit and there was no reason that they couldn't budge a little on the trade. He told us to show him where the value was, so we showed him on the screen where it said that we could trade in for the amount that we were asking. So, obviously we weren't getting anywhere but upset. So, we asked to get the keys back to our vehicle so we could leave. Corey then stated yeah because your arguing and you suck. How rude! We said excuse me, and he repeated himself. We then stated that being in sales we could never imagine treating someone like that, and that the customer is always right. Corey then stated that he was part owner and the customer was never right! I was completely taken back! Never have I ever been spoke to like that by a salesman let alone an owner! We simply wanted to talk to the sales manager, so that we could get to the point and stop going back and forth between people. We were nothing but polite, and we were treated like crap by the salesman and the owner! Absolutely uncalled for! I then started to talk to some people about this incident where I was told that they received the same terrible rude service! I don't know how he is the number one salesman, or how this dealership ranks so good! Yeah your prices may be low, but your customer service is horrible!!! I will never go there again! The dealership reached out to us several times to apologize, and to let us know that they used the siuation for training purposes. We appreciate the apology, but the situation shouldn't have happened to begin with. I look forward to hearing their side of the story. More
by acostello88
Employees Worked With
Cory Sodikoff, Jonathan Irvine
August 05, 2013
Great service, great price. Very professional and well-maintained environment. Chris was very friendly and not overbearing at all like many car salespersons can be. Thanks for everything, I'm complet well-maintained environment. Chris was very friendly and not overbearing at all like many car salespersons can be. Thanks for everything, I'm completely satisfied with my purchase. More
by jayrodeffer
Employees Worked With
Logan Bricker
June 29, 2013
We wanted to trade our 2012 Highlander for a 2013 Camry. I contacted Chelsea and she set a time for us to arrive and would have a salesperson ready. She got Brandon Cobb to assist us. He was very patient I contacted Chelsea and she set a time for us to arrive and would have a salesperson ready. She got Brandon Cobb to assist us. He was very patient with us as we weren't sure just what type of Camry we really wanted. We were ready to give up but Brandon asked us to try a Camry we hadn't thought about. He showed us a XLE that seemed right for us so we took it for a test drive. We really like the ride and how comfortable the car was but it didn't have XM satellite radio. That was a deal breaker for us as we love XM in the cars we drive. Brandon told us not to give up and he found the exact same color XLE only this time it had XM and as a bonus for us anyway, built in GPS. We test drove that car and we were hooked. So only thing now was to get the right price for the Camry and a good trade for our Highlander. Took awhile but Brandon drove home the point to the finance guys the prices we needed, and lo and behold he brokered the deal for us. So our hats off to Brandon, Chelsea , Matt in finance, and Som also from finance. This was our fifth new car purchase from this dealership in 12 yrs. Several other people not involved with our purchase would stop by and ask if we needed anything. We also enjoyed an extended chat with Lindsey while we waited for all the paperwork to be processed. All of our new cars from Steven Toyota get serviced by this dealership. We wouldn't think of taking them anywhere else for service. If you are in the market for a new Toyota one need look no further than the dealership at Steven Toyota. Very friendly folks who really work hard to make your new car purchase easy. More
by usmc74
Employees Worked With
Brandon Cobb, Lindsey Sodikoff
June 25, 2013
Ron, is my kind of salesperson, he's pleasant but doesn't try to act like your friend. This is what I call being professional. It was obvious from the start, Ron likes the product that he sells and u doesn't try to act like your friend. This is what I call being professional. It was obvious from the start, Ron likes the product that he sells and understands it well. We already knew what vehicle we wanted, however, Ron made it easy to decide which options worked the best for us. More importantly he showed us something we hadn't thought of, what happens after you buy the car. I already thought Toyota made a great car, however, this was our first purchase at Steven Toyota and guess what, I like the dealership and the experience as much as the car, maybe more - this place is first class all the way, the finest dealership experience we've ever had! Ron gave us a first rate tour of the dealership to include the service and detail area. It's gorgeous, bright, and clean, everyone we met in the departments was as professional as could be. The service writers we spoke with were first rate, I'm looking forward to having our new $36,500 Toyota Avalon serviced here, you can even drive into the waiting area. The best thing about the experience was how we were treated. We've driven Audi, Volkswagen, Mercedes, Volvo, and Porsche in the last 25 years. Ron, and the staff at Steven Toyota will give you better service and more attention to detail than any of the European dealers. We thoroughly felt Ron wanted our business, Steven Toyota wanted our business, and they were not afraid to see us again. It made us feel good to have professional, intelligent people, handling our personal information and finances. Many dealerships just want to sell you the car and be done. I'm impressed these folks want to see you again by earning your business. Whether it be service and detailing or a question about your car after the purchase. Get this, Ron, gave us his number for customer service if we had any questions about the long list of gadgets that came on this vehicle or any other questions, service after the sale goes a long way with us. So far in the 25 years we've been driving this by far is the best. Thank you Ron, and the entire Steven Toyota team! More
by brucethemoose
June 25, 2013
We found Ron and every employee who had contact with us to be very professional, knowledgeable, friendly, not pushy, and thorough. If there was anything we had questions about, Ron was right on top of it. to be very professional, knowledgeable, friendly, not pushy, and thorough. If there was anything we had questions about, Ron was right on top of it. The entire buying process went very smoothly and we never felt like we were waiting for long periods of time. Ron stepped the process up a notch and went above and beyond what might have been expected when buying a new car. He drove us into the service area so that we could personally meet some of the service guys and look around. He added that personal touch which made me feel very comfortable about returning for service....or anything else that may come up. We like the way the entire Steven Toyota dealership is run and would highly recommend it to others. Ron truly enjoys his job and knows he is selling a high quality vehicle. The attention that was given to us as customers by Ron and others, was first rate and will not be forgotten. Thank you! More
by eid40
Employees Worked With
new sales employee in training, and other guy who helped with paperwork (can't remember their names), Carey Knicely
