Steven Toyota

The best experience I've ever had at a car dealership I saw a truck online I was very interested in, but before driving an hour to the dealership, I called to be sure it was still available. My first inte I saw a truck online I was very interested in, but before driving an hour to the dealership, I called to be sure it was still available. My first interaction with Steven Toyota was with Hillary, who was so friendly and didn't make me feel like I was inconveniencing her by my call. She told me to ask for her when I arrived, and told me she would have the truck moved up front so it would be right there when I arrived. She left such a great first impression on me, especially because I'm a very recent transplant to Charlottesville (and had never been to Harrisonburg before), so truck shopping felt like an even more daunting experience being in unfamiliar territory. As promised, when I drove in the Steven Toyota parking lot, the truck was parked right up front. I started to look at the truck when a friendly salesman approached me. I told him I had spoken to Hillary and was to ask for her when I arrived. He led me inside and then returned with Hillary. She was just as welcoming in person, and explained she was not a salesperson so I would need to link up with one to test drive the truck. The gentleman that approached me outside was a salesman, so I chose to continue on with him. His name was Jonathan Irvine. He was so down to Earth, funny, and made me feel at ease. He happily answered the million questions I had about the truck, and after explaining that I totaled my 2 year old RAV4 one week before, understood the anxiety I felt unexpectedly in the market for a new vehicle. Our test drive went great, and I returned to Steven Toyota excited to buy a Tacoma. The gentleman that assisted with explaining the purchase agreement was just as friendly (I'm sorry to not list your name, I can't read your signature). The Tacoma was detailed thoroughly, and after taking a picture with Jonathan, I was on my way back to Charlottesville with a smile across my face! Start to finish, my experience at Steven Toyota was the simplest and friendliest dealership experience I've ever had. I feel confident not only does this dealership have staff that are inviting and patient answering countless questions (from buyers like me), but that I also received the best deal the area (with a very large search radius) had to offer. I absolutely would refer anyone in the market for a new or used vehicle to go to Steven Toyota. More

No pressure. Confident in my car purchase. Everything went well. John was patient as I took my time deciding on whether or not to pull the trigger on purchasing a new car. I did not feel pressu Everything went well. John was patient as I took my time deciding on whether or not to pull the trigger on purchasing a new car. I did not feel pressured, which I always appreciate. I feel like I got a good deal and would recommend John as the salesperson. More

Great customer service I came to Toyota not knowing what I wanted and Igor helped me after I had a bad experience at Carmax. I got a wonderful deal and reliable vehicle. I came to Toyota not knowing what I wanted and Igor helped me after I had a bad experience at Carmax. I got a wonderful deal and reliable vehicle. More

Just perfect My experience at Steven Toyota was just awesome. Johnny Strader was professional and very accommodating. I went there with a plan and a budget and he My experience at Steven Toyota was just awesome. Johnny Strader was professional and very accommodating. I went there with a plan and a budget and he did everything to get me a great car with a great price. More

Excellent customer service Will Ramirez is an excellent consultant, couldn't have asked for a better experience, with the amount of knowledge and care he provided to us. Will Ramirez is an excellent consultant, couldn't have asked for a better experience, with the amount of knowledge and care he provided to us. More

Thank you! Great service and easy process to finding a great new car. Will recommend to family and friends. Greg Courville was friendly and knowledgeable. We are Great service and easy process to finding a great new car. Will recommend to family and friends. Greg Courville was friendly and knowledgeable. We are very happy with our new car! More

Great experience Such an easy transaction when purchasing my new Toyota this past week. Greg Woodson was very helpful and answered all my questions along with his mana Such an easy transaction when purchasing my new Toyota this past week. Greg Woodson was very helpful and answered all my questions along with his manager. I would definitely recommend them to my friends. More

Great service! Great car! I had a great experience at Steven Toyota with Jonathon Irvine. He was very helpful and informative and helped us pick the right car for us and our da I had a great experience at Steven Toyota with Jonathon Irvine. He was very helpful and informative and helped us pick the right car for us and our daughter. More

Fast and professional I was In and out in less than an hour with no beating around the bush. I knew what I wanted and what price I wanted to pay and my salesman got me that I was In and out in less than an hour with no beating around the bush. I knew what I wanted and what price I wanted to pay and my salesman got me that! The process was fast and painless! More

Camry 18 Francisco and Anmar helped me out with all of my questions! I was just looking around and they showed me the 17 and 18 Camry. When I am ready to buy I Francisco and Anmar helped me out with all of my questions! I was just looking around and they showed me the 17 and 18 Camry. When I am ready to buy I will definitely come see them! More