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Steven Toyota

Harrisonburg, VA

4.9
2,047 Reviews

2970 South Main Street

Harrisonburg, VA

22801

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Showing 2,047 reviews

April 17, 2025

Very slow and always trying to upcharge you for something! We only go when it is an absolute must! My car was done for 20 minutes and Kary still never came to get me. I finally went and had someone More

by Basketballaab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kary in service
Apr 17, 2025 -

Steven Toyota responded

It's disappointing to hear about your experience with the slow service and upcharges. We strive for efficiency and transparency, so it's concerning that we fell short during your visit. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Blair Vile - Service Manager - 540-434-1400

April 16, 2025

Steven Toyota is the most client friendly dealership I have been involved with. The sales dept. was great but the service crew is above and beyond great. I would never buy another vehicle from any other d More

by hammondm1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. In general from check-in to check out
Apr 16, 2025 -

Steven Toyota responded

Thank you for sharing such a glowing review of Steven Toyota! We're delighted to hear that both our sales and service teams exceeded your expectations. Your kind words about our commitment mean the world to us, and we look forward to serving you again in the future!

April 11, 2025

The appointment was on time and completed in a reasonable amount of time Overall service was excellently More

by RW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kary
Apr 11, 2025 -

Steven Toyota responded

Thank you for sharing your experience! We're glad to hear that the service at Steven Toyota was timely and met your expectations. We appreciate your feedback and look forward to serving you again in the future!

April 10, 2025

Nicolas is great- always very helpful! We always take both of our Toyotas there for service. Very happy!! More

by syclawson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Apr 10, 2025 -

syclawson1 responded

Recommend Steven Toyota!! Nicholas is great and very helpful!!

Apr 11, 2025 -

Steven Toyota responded

Thank you for sharing your positive experience with Nicolas and the team at Steven Toyota! We're delighted to hear that you're happy with our service. Looking forward to seeing both of your Toyotas again soon!

April 08, 2025

The attention given is wonderful and very helpful,pablo santi was my sales person and he looked at all the options to help me get aprove a get the vehicle i wanted... More

by Calenlove
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Santibanez
Apr 08, 2025 -

Steven Toyota responded

We're delighted to hear that Pablo provided you with such attentive service at Steven Toyota! It's great to know he explored all options to help you secure the vehicle you wanted. Thanks for choosing us, and enjoy your new ride!

April 04, 2025

I am over the moon over the excellent detailing they did on my very dirty car. I almost thought I sat in a new car. Thank you! More

by barb.longsworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wiatrowski
Apr 04, 2025 -

Steven Toyota responded

Barb, we're delighted to hear that the detailing made your car feel brand new at Steven Toyota! Thank you for sharing your experience with us.

April 03, 2025

It was fixed at the time they told me. I really like the comunication they have with the costumer. More

by Ocdani80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Apr 03, 2025 -

Steven Toyota responded

We appreciate your kind feedback! Please don't hesitate to reach out if there is anything else we can do for you here at Steven Toyota.

April 01, 2025

Scheduling appointments are easy. Service advisor kept me updated on what was happening. The estimate she gave was only off by $30, to my advantage. More

by No
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke
Apr 01, 2025 -

Steven Toyota responded

We're glad to hear that scheduling was a breeze and our service advisor kept you informed at Steven Toyota. It's great when estimates work out in your favor too! Thanks for sharing your experience with us!

March 29, 2025

El servicio fue excelente, mi agente Pablo Santibañez me ayudó en todo lo que necesitaba. Lo recomiendo, muy amable, servicio y atento. More

by ksuarezcolon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Santibanez
Mar 31, 2025 -

Steven Toyota responded

Gracias por compartir su experiencia con Pablo y el equipo de Steven Toyota. Nos alegra saber que ha recibido un servicio excelente y amable. Esperamos verle nuevamente!

March 28, 2025

We have been Stephen Toyota customers for nearly two decades, and have been looking for a new Camry hybrid with a CD player. We worked with Justin Sours, who did his very best to satisfy my somewhat cha More

by dhhendren
Recommend Dealer
Yes
Employees Worked With
Justin Sours
Mar 28, 2025 -

Steven Toyota responded

Thank you for your loyalty to Steven Toyota over the years! We're delighted to hear that Justin provided diligent and respectful service while assisting with your Camry hybrid search. We appreciate your kind words, and we'll be ready whenever you're set to make a purchase.

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