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Steven Kia
Harrisonburg, VA
181 Reviews
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Showing 181 reviews
February 17, 2019
Not pushy Very nice people. Salesman was not pushy at all. Went to get my daughter a car on her own without me as a cosigner. Was difficult and not much to choo Very nice people. Salesman was not pushy at all. Went to get my daughter a car on her own without me as a cosigner. Was difficult and not much to choose from to get her credit but they worked it out. She has very high int. to start but hopefully she can refinance a year down the road. The only complaint was that I was lead to believe that they can do this with no down and not a problem getting her financed. Not the case. I had to give a down to get her into the car. I feel I was a little misled. More
by Colleen
Employees Worked With
Sai Vang
February 13, 2019
Great Service I was a little skeptical about driving to Harrisonburg to shop for cars. Thomas was really helpful and made sure that it was an easy transparent buyin I was a little skeptical about driving to Harrisonburg to shop for cars. Thomas was really helpful and made sure that it was an easy transparent buying process. It was well worth the drive and I highly recommend them to anyonen in need of a relaible car, excellent service and a reasonable prices. More
by GaryM
Employees Worked With
Thomas H.
February 12, 2019
Great customer service! Mary was a great help. She made me feel welcome. Everyone was very nice and treated me with respect. I will definitely be returning again. Mary was a great help. She made me feel welcome. Everyone was very nice and treated me with respect. I will definitely be returning again. More
by Chrisxiv417
Employees Worked With
Mary
September 12, 2018
Loyal Customer No More I have been a long-time customer of Steven Kia, but will never darken their doorstep again. I have purchased FOUR BRAND NEW VEHICLES and 3 used cars f I have been a long-time customer of Steven Kia, but will never darken their doorstep again. I have purchased FOUR BRAND NEW VEHICLES and 3 used cars from this dealership. For the first two new car purchases and one used Kia purchase, my husband was still living and was with me when me when the deals were made. Do I think we got the best deal we could have on those cars? No, because when my husband saw something he liked, that was it. We were getting that vehicle no matter the price, and the salesman knew that and was looking for the biggest commission he could get. My husband passed away in 2014, and since then I have purchased 2 other new Kia's and 2 used cars. Each experience has progressively gotten worse, but this last one takes the cake. My son, who is on SSI, was trying to help me out by trading in a motorcycle that he has been paying on but can't ride, by getting a used car that just happened to be at this dealership. The car he wanted was advertised for $1,999 or $32 a month. His motorcycle payment was $129 per month. He was told he could get a loan for this car on his own. When it came time to crunch the numbers, he needed a co-signer, which I grudgingly agreed (this was supposed to be his deal, his car) to do so. Then we were told that banks won't make car loans for $2,000 (because they won't make any money) but that they found one that would for a $400 fee and that the loan would be $3,000. I found it ridiculous that we had to pay $400 to borrow $2,000 but since this was my son's deal, I said fine. My son was also told that he would be getting $3,500 for his motorcycle (2015 Kawasaki EX650E with only 400 miles). The loan payoff was only a little over $2,400. When the salesman brought the car sale papers for me to sign, the total price of the car INCLUDING THE TRADE-IN VALUE FOR THE BIKE WAS $3,000!!! The $400 fee was changed to over $800, and the trade-in value for the bike was only a little over $500! Add in the outrageous fee that dealerships charge for going to the DMV with the other DMV fees, and you get $3,000. I pointed out these discrepancies to the salesman, and he assured me that things would be adjusted. That was weeks ago, and I still have not gotten any resolution. I have messaged the salesman multiple times and am not even getting responses now. We don't even have any of the paperwork from the car sale!! And I found out the other day that I am not even a co-signer on the loan - I am the only person on the loan! Several inquiries were made to various banks which I did not agree to as it affects my credit score!!! When you feel like you need to take a shower after making a car purchase at a dealership you have been doing business with for well over 10 years, it is time to find a new dealership!! More
by rkbgoodloe
Employees Worked With
Max
August 14, 2018
Purchase of my vehicle Everyone was friendly and courteous during the whole process of them purchasing my vehicle. I think they gave me a fair price for my vehicle. Everyone was friendly and courteous during the whole process of them purchasing my vehicle. I think they gave me a fair price for my vehicle. More
by Andy17
Employees Worked With
Susan and Tanner
August 05, 2018
Great service Excellent service provided as the whole process was as hassle free as could possibly be. Nate and the other guys made it all look and was actually qui Excellent service provided as the whole process was as hassle free as could possibly be. Nate and the other guys made it all look and was actually quite easy. More
by Biggz2018
Employees Worked With
Nate
June 26, 2018
Amazing! Outstanding customer service, extreamly amazing staff so compassionate and caring. Went above and beyond to the call of duty and are outstanding peopl Outstanding customer service, extreamly amazing staff so compassionate and caring. Went above and beyond to the call of duty and are outstanding people. Highly appreciated all the teams work. More
by Joyce
Employees Worked With
Matt Francisco
April 12, 2018
Purchase review But a great experience which was expedited and hasslefree. My sales person Maritiza was courteous, professional and did her job gracefully. At clo But a great experience which was expedited and hasslefree. My sales person Maritiza was courteous, professional and did her job gracefully. At closing I was forwarded to what I am guessing the sales manager who did try to amp up a warranty purchase and did include it in the final contract. I made it known that I was not interested and they removed it. I guess that is their job to try to push heavily added services. Overall it was a great experience. More
by Diamondia
Employees Worked With
Maritza
April 12, 2018
Very Satisfied Thanks for being Patient when I made my purchase, this was an easier process with the information and help that was given by the staff. The service wa Thanks for being Patient when I made my purchase, this was an easier process with the information and help that was given by the staff. The service was greatly appreciated. More
by Satisfied consumer
Employees Worked With
Max and Ahmad
March 28, 2018
Very positive experience. I was trying to sell my car outright and was contacted by Tanner Johnson who made me an offer. The deal was very stress free and when transportation b I was trying to sell my car outright and was contacted by Tanner Johnson who made me an offer. The deal was very stress free and when transportation back to my home was delayed another gentleman, Avery offered to drive me. Overall great experience. More
by Scott E.
Employees Worked With
Tanner Johnson, Avery (sorry I'm blanking on the last name)
