Steven Kia

My vehicle was taken in a timely manner and everything done that I requested (even an extra request at the last minute). All items that I had ordered on-line that needed to be installed were installed. done that I requested (even an extra request at the last minute). All items that I had ordered on-line that needed to be installed were installed. My coupon was honored. Employee(s) very friendly. I really like being able to schedule my appointments on-line. More

I had a great experience at Steven Kia, and would highly recommend them to my friends. I would buy my next car from them again. recommend them to my friends. I would buy my next car from them again. More

I cannot say enough good things about Kia Service. I have been taking my car there for almost 9 years. Several times I have come in next to tears, including the day of my father's funeral when "Jen" to have been taking my car there for almost 9 years. Several times I have come in next to tears, including the day of my father's funeral when "Jen" took me on short notice because my car could not be driven to Charlotte and she got me all fixed up. Patrick and Mike always say hi to me by name when I walk in the door. Several times they have taken my car late in the day when something unexpected happened and had it fixed by 6:00. Once I needed printouts of all the service calls when I was considering selling it, and they were provided to me by the administrative person(now I keep them all in a folder!) I trust you all--and that is saying a lot. You help me keep up with what needs to be done on my car. It is great to know you have all my service records right there in the computer. I appreciate the wifi in the service lounge, though real cream for the coffee would be wonderful :-) Most of all, I just appreciate everyone being so friendly and nice. More

Matt was the most personable salesperson ever! The team did a great job getting us a deal. I would definitely go back and make another purchase again!! did a great job getting us a deal. I would definitely go back and make another purchase again!! More

My first purchase from them was the Soul, my mind was already set, and the 5speed was hard to find...but they had it.Drove to Harrisonburg from Stephens City, Ricardo and the crew worked as a team. Few m already set, and the 5speed was hard to find...but they had it.Drove to Harrisonburg from Stephens City, Ricardo and the crew worked as a team. Few months later I realize the 5speed wasn't right for me, Ricardo, said I'll be here to serve you and truly make you happy.I looked at the automatic Soul, but Rico really knew what car would truly suit me.(Had the Soul 9mos,)I drove out with the Rio...I'm head over heels with my new car, it truly fits me. He did me right! The first purchase, my mind was set...second time, my sales rep had a better idea of who I was...I will always go to him first. That staff is truly great...I'll recommend them always...and when they see my car..they'll want one too. More

i called steven kia today and talked to a sales man and he explained about the spare,,he was really nice and explained how all works,,i wish i would have got his name,,he explained clearly about my warrent he explained about the spare,,he was really nice and explained how all works,,i wish i would have got his name,,he explained clearly about my warrenty and why there is no spare tire in the kia soul,,it is a wounderfull car and fun to drive and you cant beat the warrenty so i would highly recomend steven kia,,he was so nice,,he even told me when i came in for my free service they would give me free gas,,thanks steven kia More

Having worked in high end retail sales previously and being a business management major, and currently working as an engineering contractor to a state agency, I was pleasantly impressed with how very aff being a business management major, and currently working as an engineering contractor to a state agency, I was pleasantly impressed with how very affable yet professional appearing the staff was and how comfortable Chris made the whole process for us. The dealership's pricing was within the upper average range but they were fair and the negotiation process was not as weighty as I had anticipated it would be. They listened to and addressed our concerns and answered our questions. They helped make us feel more confident about purchasing a used vehicle and they treated our sale as important as, and as well as if we had been purchasing their newest top-end vehicle in their line. Granted the vehicle was what we had wanted to purchase, but it was Chris and the staff who met our key points and really made this sale happen. They came across as very genuine and not either too fawning, nor pretentious in order to make this sale. Their relaxed and supportive style made a big difference, we did not feel any pressure nor did we feel we were being "led" into this sale. There was a feeling of total respect and desire to meet our needs and less of a feeling of their need to sell us their vehicle. I hope the dealership can clearly see what an asset their sales team is, and in particular Chris's style. When I ever decide to start my own business, I feel very confident that I would love to have an assest like him on my own team. More

We had been to several other dealers looking at vehicles before going to Harrisonburg to Steven Kia. After looking online and contacting the online sales #, they emailed us information on a few different ve before going to Harrisonburg to Steven Kia. After looking online and contacting the online sales #, they emailed us information on a few different vehicles that we were interested in. After reviewing the information we decided to go and check out one of the vehicles. We were met at the dealership by Ricardo and Michael. Ricardo showed us the vehicle that we were interested in and some others that he thought we would like. We ended up getting one that he recommended and were very satisfied with the whole process. We were there after hours finishing the deal and the paperwork, yet we did not feel like we were being pushed or rushed. Michael did an excellent job with the paperwork, explaining the warranty and such. Ricardo was very knowledgeable and helpful in setting up our bluetooth and satelite service and going over the functions of the vehicle. Both Ricardo and Michael were very friendly, professional, and easy to work with. We were very impressed and will return for our future vehicle needs and will send others their way. More

I found the car my daughter wanted, for a good price, without having to haggle, and they gave me an outstanding interest rate, better than I could get with my own bank. I will shop here again. The only without having to haggle, and they gave me an outstanding interest rate, better than I could get with my own bank. I will shop here again. The only problem I found is a lack of response from internet requests. I tried twice and still haven't heard back. But, once you are there and meet the sales associates, you forget about the other. More

The actual day of sale was a little bumpy but I was very pleased with how every person in the building jumped in and made it go smoothly. They all work together great as a team. I'm in love with my new car! pleased with how every person in the building jumped in and made it go smoothly. They all work together great as a team. I'm in love with my new car! Since the purchase there has been follow up from Steven Kia to be sure that I am pleased. I wanted a very specific car and they were one of few dealers in the state that had it. It was worth the drive. This is my second purchase. Thank you! More