Steven Kia

Purchased a CPO Optima Hybrid from Ahmad at Steven KIA in February 2014. Traveled from Fort Lee to Harrisonburg to make this purchase based on Ahmad’s service before the sale including sending me “un-enhanc February 2014. Traveled from Fort Lee to Harrisonburg to make this purchase based on Ahmad’s service before the sale including sending me “un-enhanced” pictures and verifying what service was done to prepare the vehicle for sale. Ahmad ensured the vehicle was fully serviced, detailed and ready for my test drive. Extra kudos for him turning on the heat, heated seats and heated steering wheel—made for a very warm welcome! Steven KIA is a small dealership with few staff members despite the volume they sell. I would have appreciated reviewing the numbers of my deal (trade, specifically) before sitting down with the finance manager and having my credit pulled. I expressed to Ahmad that I wanted to complete this step first but that didn’t happen. In the end, I got the deal I was looking for, so no harm no foul. Had I not purchased the car due to unfavorable terms/ trade in, etc. I would have an unwanted inquiry on my credit report. After the numbers were worked out—and we both compromised (them more than me)—the rest of the process was painless. Dealer offered additional services but was not pushy. Ahmad spent time with me to explain the various features and pair my phone/ set up my navigation system but vehicle was only delivered with half a tank of gas. Based on Ahmad/ Dealer’s excellent customer service, quality of product and lower-than-usual processing fee, Steven KIA will be at the top of my list for future KIA purchases and services. More

I was driving from NY to my home in TN and my car broke down on the interstate in Harrisonburg, VA. It was Sunday, I had to spend the night in a hotel as the dealership was closed. The next morning I conta down on the interstate in Harrisonburg, VA. It was Sunday, I had to spend the night in a hotel as the dealership was closed. The next morning I contacted Steven Kia where my car was towed to. They told me they had my car and were working on it. I went to the dealership using their courtesy van and was told that my radiator cap was off on and my coolant had all spilled out and that caused my car to overheat. We paid $122.01 to them and left. 453 miles down the interstate my check engine light came on and the car started shaking. I called roadside and they towed me to another dealership who told me that my head gasket had blown and there was coolant in my oil. They replaced the head gasket and my car was tied up for almost two weeks. I called back to Steven Kia to ask for a refund on my $122.01 since they did not fix the problem. According to Matt the Service manager and son of Steven. They stand behind their work and refused to accept any blame stating that the notes on the report say my coolant cap was loose. (Wait, look back they said my cap was completely off) I asked if it was loose or off. He again stated it was loose. What happened was they put a band-aid on the car to avoid them from doing the 2 week repair job that should have been done. And now they refuse to pay me back my $122.01 that they charged me for not fixing a problem. I urge you to NOT do business with this company. They DO NOT stand behind their service work. Especially if you are just passing through. More

i went in to steven kia to look at another vehicle, met tim hahn, showed me a 2012 kia sorento, took me in to talk financing with mike lynn. they made the deal i was looking for. this is the third vehicle tim hahn, showed me a 2012 kia sorento, took me in to talk financing with mike lynn. they made the deal i was looking for. this is the third vehicle i have bought a steven kia, always a pleasant experince. More

Chris Payne and Michael Lynn were very courteous, friendly and professional throughout the whole process of helping me purchase a used Kia Sorento, and I feel very satisfied that I was given a good d friendly and professional throughout the whole process of helping me purchase a used Kia Sorento, and I feel very satisfied that I was given a good deal on this purchase. I would very likely consider using Steven Kia again for purchasing a vehicle and would highly recommend this dealership for purchasing a vehicle. More

Everyone was very friendly and very helpful. They went out of their way to meet our budget on a brand new vehicle. I would highly recommed Steven Kia. out of their way to meet our budget on a brand new vehicle. I would highly recommed Steven Kia. More

My experience at Steven Kia was very satisfying. They answered all my questions and worked hard to get me the payment plan that Iwanted. When I am in the market for another vehicle I will definitely go b answered all my questions and worked hard to get me the payment plan that Iwanted. When I am in the market for another vehicle I will definitely go back to Steven Kia in Harrisonburg Va. thanks to Michael,Matt and Jake. More

I've had 3 Kia's and didn't really want another. Not because they aren't great cars, but because we didn't want to have two at the same time. This dealership changed my mind because it is such a differe because they aren't great cars, but because we didn't want to have two at the same time. This dealership changed my mind because it is such a different buying experience. No back & forth between salesman & finance guy & they really seem to be doing best job to get you the best deal. Push for additional warranty packages was a bit stronger than had been in the past, which was midly annoying, otherwise I would have given a perfect score. More

Friendly to entire family. Wanted to find what suited our needs as a family with 3 kids that needed to have their "own space" and features in a vehicle. needs as a family with 3 kids that needed to have their "own space" and features in a vehicle. More

I went in to look at a 2013 Kia sportage. I test drive a black sx and loved it. When I went to get my vehicle appraised for the trade in, found out they sold the black one, but had a red ex model. Chris tol black sx and loved it. When I went to get my vehicle appraised for the trade in, found out they sold the black one, but had a red ex model. Chris told me it was a 1000 more than the other one. I fell in love with it only to find out it was almost 4000 more. Matt spoke to me and my dad and got a perfect deal worked out. I got the car I've been wanting! I would have rated higher, but didn't appreciate being lied to that much. Many thanks to Matt and Michael. More

Puchased Kia Sotento SX w/ Premium Pkg - 10/18/12. Best new car buying experience. Absolutely no hard sell. Several visits to test drive - no problem. Very friendly - not shuffeled around. Negotiated "out new car buying experience. Absolutely no hard sell. Several visits to test drive - no problem. Very friendly - not shuffeled around. Negotiated "out the door" price. Visted 2 other dealers. Stevens beat their price by $500+ (even the so called "low price dealer" - 100+ miles from my home). Free 1 year maintenance. Absolutely a fair and pleasant experience. More