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208 Reviews of Hometown Toyota - Service Center
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February 15, 2025
The Service center has great employees, always courteous. My only issue is what I was told and what my emails read from Toyota during my purchase. Free service within two years, or under 25,000 miles. My My only issue is what I was told and what my emails read from Toyota during my purchase. Free service within two years, or under 25,000 miles. My Limited 2023 Highlander is under two years of purchase, and under 25,000 miles, I was charged for my last service. I inquired about this and was told that I had already used my five services! Never was I told five services! I brought to attention that after a few weeks of purchasing my Highlander I received a recall notice that the front bumper needed to be replaced, as the front bumpers were falling off of the Highlanders while driving! This terrified me, after doing research, my supervisor informed me that the bumper on his Highlander fell off while his daughter was driving on the interstate at 65 mph! Luckily no one was hurt. I attempted to take my Highlander to the service department at Steve's Hometown three times before they finally had the parts to secure or replace my front bumper. During these visits they provided service to my Highlander. I drive from Baker City, OR to Ontario, OR for my service, an 86 mile one way trip from my home. I received a follow up text from Steve's Hometown regarding my service and I expressed my concerns, and reasons for the service due to a recall. The response was I had used my five services. After purchasing three new vehicles from Steve's Hometown within one year, we were never informed that we were limited to five services. It was not my doing of Toyota installing a front bumper that was falling off while driving, or the very long delay in the part arriving for this recall. Not satisfied with my return text or lack of concern on the delay with the recall. More
by janie_brose
Verified CustomerEmployees Worked With
Names unknown
February 13, 2025
Very professional, not a long wait if they any thing wrong on there inspection they'll go over it with you You're well taken care of. wrong on there inspection they'll go over it with you You're well taken care of. More
by KC7ULX
Employees Worked With
Can't remember who I delt with
February 13, 2025
Scott and the blue 💙 team did an excellent job servicing my truck. Job well done. Completed my want and need list. Gmajan my truck. Job well done. Completed my want and need list. Gmajan More
by JANIRVING3
Employees Worked With
February 13, 2025
Scott and the blue team did a fantastic job. Great service for a little old lady with a fantastic truck. Thanks for the care..gmajan Great service for a little old lady with a fantastic truck. Thanks for the care..gmajan More
by JANIRVING3
Employees Worked With
February 03, 2025
I wasn't there, but my husband said it was fine. Thank you for the oil change. Let me know if you have a deal on oil changes in the future. Thank you for the oil change. Let me know if you have a deal on oil changes in the future. More
by larrdeane
Employees Worked With
My husband says he doesn't remember his name
February 02, 2025
Fast, professional, thorough crew from check in to check out. I know when I leave that my car is done right and all points have been checked and I'm good for miles to go, thanks ! out. I know when I leave that my car is done right and all points have been checked and I'm good for miles to go, thanks ! More
by tynytim
January 29, 2025
The representative who helped me was professional, friendly and efficient. He kept me informed and explained all the work that was done. friendly and efficient. He kept me informed and explained all the work that was done. More
by cheryl.l.morris
Employees Worked With
Service Department
