Steve's Hometown Chevrolet Buick GMC

I made an appointment for scheduled maintenance and to complete some open recalls. I asked how long it would take and was told two hours, then I called the morning of the appointment and was again told tw complete some open recalls. I asked how long it would take and was told two hours, then I called the morning of the appointment and was again told two hours, and told two hours again when I checked in, so I decided to wait rather that arrange a ride. After I dropped my truck off, I went to breakfast and when I came back an hour later my truck was still sitting on the service drive, the work hadn't started. After more than three hours I asked the advisor for a status and was told it would be another 30 minutes, he blamed the factory for a slow software upload. If they would have started when I arrived, then it would have been close to the two hours that they originally stated. I had an appointment, isn't that the purpose of an appointment? When my truck was finally ready and I went to pay, I looked at the paperwork and the tire rotation wasn't done, which was part of the appointment and factory maintenance. By that time, I was out of time and had enough so I left. The advisor was a nice enough guy butt my service experience was among the worst that I have ever had. More

They did everything they said with no B. S. Even after the vehicle my wife wanted was sold the night before we came in, they found another one locally and gave the same deal. Highly recommen S. Even after the vehicle my wife wanted was sold the night before we came in, they found another one locally and gave the same deal. Highly recommended. More

Levi did a Great Job and he was timely with his responses and kept me informed on where we were at in the process. and kept me informed on where we were at in the process. More

We bought our second car from Hometown. Treated well and great deal!!! Thanks Greg!! and all staff Treated well and great deal!!! Thanks Greg!! and all staff More

Easy to deal with and Drew was a great salesman and very knowledgeable on my pick. He was great. knowledgeable on my pick. He was great. More

I’m still waiting for a response to take care of some issues I had with the dealership. They keep saying they’re gonna call me back, but I don’t get any phone calls. Tyler is trying to work on getting a issues I had with the dealership. They keep saying they’re gonna call me back, but I don’t get any phone calls. Tyler is trying to work on getting a manager to call me back But I have not heard from anybody. I would really appreciate it if somebody could call me back and solve the issues that I had. I don’t wanna feel like I bought a brand new car and now you guys don’t care. And take care of the problems that I have. Thank you, Jack. More

Mark was very helpful during the buying process and made it quick and painless as possible. They even installed a set of rock sliders that I brought in with me to the signing process. I would recommend them it quick and painless as possible. They even installed a set of rock sliders that I brought in with me to the signing process. I would recommend them to anyone who is car/truck shopping. More

Great experience. Drew and David were great to work with. It was worth the drive. Drew and David were great to work with. It was worth the drive. More

Jeff & Tyler were very courteous and worked hard to get my door handle fixed on my 2023 Acadia. Due to asphalt pavement in LaGrande my FOB wouldn’t unlock the car!! Never heard of such a bizarre incident!! my door handle fixed on my 2023 Acadia. Due to asphalt pavement in LaGrande my FOB wouldn’t unlock the car!! Never heard of such a bizarre incident!! The lady that helped me got the door handle a little bit off. Jeff & Tyler had to remove the door handle. GMC in LaGrande didn’t seem surprised. I brought the car back to Fruitland for service. More

The Service Department is always professional and courteous. The work performed is very good quality. courteous. The work performed is very good quality. More