Steve White Volkswagen Audi - Greenville

Very Thorough Service Department I was impressed with how quickly the service department diagnosed a very troublesome problem. Subsequent to identifying it, they checked some related I was impressed with how quickly the service department diagnosed a very troublesome problem. Subsequent to identifying it, they checked some related things and found some other problems that needed to be addressed. The quality of the work is high, and I'm very pleased that they were so thorough. David has been my service adviser for a few years now, and he has always given me very good advice. He also treats me with respect, and I appreciate his willingness to answer any questions I have. More

Quickly handled my service. Called me when it was completed, which I have had problems with in the past at other dealerships. Overall, happy with my experience. completed, which I have had problems with in the past at other dealerships. Overall, happy with my experience. More

Had to wait 2 hours even though I made an appt Gave $20 Had to wait 2 hours even though I made an appt Gave $20 off coupon to girl who saw me but apparently didn't give it to David and he had to rewrite t Had to wait 2 hours even though I made an appt Gave $20 off coupon to girl who saw me but apparently didn't give it to David and he had to rewrite the invoice. Told my engine light was on and it would cost $100 for diagnostics. I said it comes on and off. Was asked about timing g belt maybe needs changing but it was in your system that you changed it at 89K? Sounds like the KEYSTONE KOPS are running the service dept More

Very friendly and honest and at most very helpful with the whole process, got me approved quickly and easily and I couldn’t have asked for a better experience really the whole process, got me approved quickly and easily and I couldn’t have asked for a better experience really More

Great staff! Very competent and friendly. Explained the issue to me exactly and showed me all the optional work I could get done/needed to get done but felt no pressure to do it right then. issue to me exactly and showed me all the optional work I could get done/needed to get done but felt no pressure to do it right then. More

Annual Oil Change & Check other Issues it Was Awful! Arrived on Saturday for my annual oil change and to get my remote key reprogrammed, check the rear brakes and check my dashboard lights. Waited patie Arrived on Saturday for my annual oil change and to get my remote key reprogrammed, check the rear brakes and check my dashboard lights. Waited patiently while the service rep was on the phone with another customer. She was nice and apologized for the wait. I told her all the things I wanted checked and she immediately said that the shop was only open until 3 pm and that I would probably have to come back during the week. I told her that it was a 1 hour drive to Greenville for me and that is when the attitude started. She pushed back on everything I was telling her and basically insinuating that I did not know what I was talking about regarding my car. It went downhill from there. I got my oil changed and told them to not bother to wash my car and left. And I was told that the Service Mgr would call me on Monday, I never got a call. The Audi is gone, I now drive a Lincoln. More

I had a great experience with this dealership. Merry was always available when needed and worked her schedule around mine. Also very knowledgeable about everything. Everyone was professional and easy to wo always available when needed and worked her schedule around mine. Also very knowledgeable about everything. Everyone was professional and easy to work with. More

Steve White Audi and Volkswagen is the best dealership I have EVER dealt with in buying and maintaining a vehicle. Sales & Service all great to work with! have EVER dealt with in buying and maintaining a vehicle. Sales & Service all great to work with! More

Great service as always. The work was done correctly and performed quickly too. Service agent was helpful and very knowledgeable. Nothing more I need to say. performed quickly too. Service agent was helpful and very knowledgeable. Nothing more I need to say. More

Very professional and polite. Took care of all my needs and were very transparent through the entire experience. Facility is very clean and the shuttle service was nice as well. and were very transparent through the entire experience. Facility is very clean and the shuttle service was nice as well. More