Steve White Volkswagen Audi - Greenville

I own two VW vehicles: A 2003 GTI and a 1978 Westfalia Camper. I brought the camper to the dealership in March, 2008 for service and was directed to a local mechanic in Easley, SC, as such a vehicle was n Camper. I brought the camper to the dealership in March, 2008 for service and was directed to a local mechanic in Easley, SC, as such a vehicle was no longer serviced at the dealer level. I was satisfied with the local mechanic's work on the Westfalia. As he was recommended by the dealer, and as my GTI was no longer under warranty, I decided to get it serviced by him as well. In August, 2008, I had the local mechanic perform a 40K service on my GTI. I had noticed a gradual decline in its MPG rate and brought this to his attention as an indication of the engine becoming less efficient. He turned it up and the MPG rate improved. In October, 2008 the fuel pump failed. The local mechanic replaced it. I advised him that after that replacement the fuel gauge had become unreliable. In addition,confoundedly, the new fuel pump failed within days. He replaced it, but the fuel gauge remained unreliable and I now also detected a whine which heretofore had not be present. I deduced that there should have been no noise from a new fuel pump. I brought these issues to his attention on several occasions, but nothing changed. The car ran reasonably well although I saw a loss of mpg rate over time. I took the car back to him when it turned 50K for service, again asking his advice re the fuel gauge. Up to that time he had never mentioned the 'sending unit". I consider myself a loyal customer, however, I began to question the local mechanic's ethics. I brought the GTI back to Steve White's VW dealership recently in hopes of putting my mind at ease. I had always received first class service there and, frankly, rued the day I went somewhere else. I was very pleased by the quality of service I received. I might add that a very clear explanation was given me by Mr. Simpkins, Service Advisor, as to the issue of how a 'sending unit' can be screwed up. Since then the GTI has been running like it should, snapping my head back with its torque, bringing a smile to my old face. The jury is still out on the MPG rate, and the fuel gauge remains screwed up, and the whine is still there, but I feel a whole lot better. Seems to me everyone I have encountered at Steve White Motors are happy folks. Its a credit to the company in these hard times. Thank you, W.S.Kibler More

There was no sales pressure during our visits to the dealership. On the contrary, the focus was on identifying our needs concerning the purchase of a new car and then matching those to the vehicles avai dealership. On the contrary, the focus was on identifying our needs concerning the purchase of a new car and then matching those to the vehicles available. Test drives were quickly arranged, and the route chosen provided an excellent opportunity to evaluate each car over residential, city and highway driving. Grover was courteous and helpful and a pleasure to do business with. More

This was a big step for us choosing a diesel auto. We have had many VW's and know they are quality cars. The experience at Steve White was very positive, we did not feel pressured at any time even thoug have had many VW's and know they are quality cars. The experience at Steve White was very positive, we did not feel pressured at any time even though we are not impulse buyers. We love our new car, and I even filled it up and did not put regular gas, but remembered to use diesel fuel. More

Steve White VW/Audi has an excellent service staff that takes care of your service needs. The staff is highly qualified to handle all service and sales needs. I highly recommend them to all your needs, whe takes care of your service needs. The staff is highly qualified to handle all service and sales needs. I highly recommend them to all your needs, whether it be service or a new/used vehicle. Thanks Steve White VW/Audi for all that you do. More

My wife and I just signed a deal for a 2010 VW CC Sport from Steve White. We made our initial contact on a Monday evening and signed the deal that Friday. Here's my summary: Salesman- Grover: Nice guy, from Steve White. We made our initial contact on a Monday evening and signed the deal that Friday. Here's my summary: Salesman- Grover: Nice guy, low pressure, knowledgeable and courteous. Made a reasonable first offer. There was no pressure to sign that night. We haggled by email and finally came to a fair deal for both parties. Salesmanager- ???: Never met him, which is a testimony in itself. Shows you the low-key, low-pressure approach that this dealership used with me. Business Manager- Christian: Great guy, got us approved and signed up in a matter of minutes. Again, low-key, low-pressure. We really liked the approach these folks used with us. As with all dealerships be prepared with your facts; their job is to make as much money as they can and so they will take all the money they can off the table. However, when presented with your facts they were quite reasonable to deal with. They didn't treat me like I was stupid -- which seems to be the preferred method in a lot of the local dealerships. In closing -- and assuming that we like our new VW as much as I hope we do -- we'll return to Steve White VW for our next car. More

This dealership is the epitome of care, concern and professionalism. They believe the customers needs come first; not the profit. I had an exceptional experience with them. This was after visiting a professionalism. They believe the customers needs come first; not the profit. I had an exceptional experience with them. This was after visiting another Audi dealership that did nothing but give me the run around and were "typical car salesman." Steve White Audi should be the Gold Standard of how to treat a customer before, during and after the sale. I would not use any other Audi, VW dealership in the Southeast. More

Everyone at the Audi dealership in Greenville is wonderful. They are all very professional, courteous, responsive and caring. All of our questions, as much as, they may have seemed insignificant, wonderful. They are all very professional, courteous, responsive and caring. All of our questions, as much as, they may have seemed insignificant, were answered as if they were very important. The group at Audi, service and administration are the best, and treat us like family. More

I tried to purchase a 2009 Jetta Sportwagen TDI elsewere and had poor service and subsequently, no Jetta. When I met with Ron, he made sure the 2010 Jetta Sportwagen TDI was built to my specs. It arrived ea and had poor service and subsequently, no Jetta. When I met with Ron, he made sure the 2010 Jetta Sportwagen TDI was built to my specs. It arrived early and exactly as I ordered it. It is a cool ride. More

The service department at Steve White Motors is fast, courteous and extremely efficient. This is the second Audi I have had and I have NEVER had a problem or a complaint with any part of the service exp courteous and extremely efficient. This is the second Audi I have had and I have NEVER had a problem or a complaint with any part of the service experience at Steve White Motors. Based solely on my service experiences at Steve White Motors, I would recommend anyone to lease/own cars through Steve White Motors. More

Customer appreciation is clearly a priority at Steve White. Professional environment. Loaner car was always available and clean. The customer serviceman went out of his way to accommodate my schedule. M White. Professional environment. Loaner car was always available and clean. The customer serviceman went out of his way to accommodate my schedule. My repair was lengthy due to the scope of work, I was constantly update on the status. Best Dealer that I have ever experienced More