Steve White Motors Inc. - Service Center

Steve White Motors in Newton, NC, appears to prioritize financial gain over customer satisfaction or quality vehicle care. My experience included multiple visits for the same unresolved issue with my Jeep, financial gain over customer satisfaction or quality vehicle care. My experience included multiple visits for the same unresolved issue with my Jeep, each time incurring high charges, primarily for labor, without the problem being adequately fixed. The longer they kept vehicle the more new repairs developed and the higher the amount of repair costs went, reaching nearly $7k. When I raised my concerns with the service manager, who was reportedly the superior of the manager I was already dealing with, their response was highly unprofessional and dismissive. Instead of addressing my issues, they focused on irrelevant details such as providing a loaner vehicle, the mileage on my car, and the fact that I didn’t have an initial appointment scheduled—something that apparently delays service by several months. The loaner vehicle wasn’t even addressed until my third visit and was framed in a way that implied I should feel more grateful for what the establishment had done for me. My vehicle was kept for over two and a half months without resolution all while I was given conflicting information about delays due to parts on backorder or mechanics being backed up, and their “attempts” to get assistance for the repairs. Updates about my vehicle’s status were only provided when I actively and assertively reached out to them, never vice versa. Following the 2 and a half months and the indication of almost $7 in repairs (none of which had still been completed over all that time), I had my vehicle evaluated by another mechanic, who found none of the alleged issues claimed by Steve White Motors. This experience reflects a pattern of poor communication, questionable ethical practices, and inadequate service. Customers should not bear financial responsibility for a service provider’s failure to resolve the initial concerns. This situation raises serious concerns about the dealership’s integrity and customer care standards as this establishment. It would be a disservice for me to recommend this establishment to anyone at this time, as I believe it does not currently meet the standards or expectations that one might reasonably have for their car care services. More

I had a 2pm appointment to fix the interior lights on my new 2024 Jeep Wrangler. I got.to the dealership at 1:50. At 1:55 they took my Jeep into the service area. At 2:30 my Jeep was back in the service dri new 2024 Jeep Wrangler. I got.to the dealership at 1:50. At 1:55 they took my Jeep into the service area. At 2:30 my Jeep was back in the service drive in. They explained what was wrong and what they did to fix it. Thanks Brooks for the fantastic service More

I had a pleasant experience with this Dealership in the past few weeks of different procedures, being done on my Gladiator. Considering how the last few years have been in our society. past few weeks of different procedures, being done on my Gladiator. Considering how the last few years have been in our society. More

I bring all of my vehicle to Steve White to be service and have never had anything but exceptional service, even on my 30+ year old vehicle and vehicle not a part of the brands they service. Everyone in t and have never had anything but exceptional service, even on my 30+ year old vehicle and vehicle not a part of the brands they service. Everyone in the service department always goes out of their way to be helpful and help me make informed decisions about my vehicles. More

2017 Pacifica needed a head gasket replaced. We were charged 24 hours for labor. Their labor estimate provided to the warrant company was 15.3 hrs. The warranty company approved 11 hours base We were charged 24 hours for labor. Their labor estimate provided to the warrant company was 15.3 hrs. The warranty company approved 11 hours based on the Mitchell's Pro Demand Labor Manual. When asked for justification of the excessive cost, we were told by Wayne Wilson, Jr., the Service Manager, that the 15.3 hours was to take the engine apart, not to put it back together. The car was dropped of on August 10th and finally ready to be picked up on September 7th. The made several claims that delays were due to the warrant company but it wasn't until August 29th that they provided the warranty company with the information required to authorize the claim. This was by FAR our WORST customer service experience EVER. AVOID STEVE WHITE MOTORS AT ALL COST!!! More

I went in for an engine problem and they were convinced that it was the key. That was not the problem. It wasn't the key. Yes I needed a new one but my engine is still messed up. Also, I felt like I was be that it was the key. That was not the problem. It wasn't the key. Yes I needed a new one but my engine is still messed up. Also, I felt like I was being discriminated against because of the color of my skin and I had a breathalyzer. More

I went in to fix a problem with my transmission and they fix my key. They tried to say that was the only problem when I know it wasn't. The problem is still there and they charged me $360 for a dang key. Wi fix my key. They tried to say that was the only problem when I know it wasn't. The problem is still there and they charged me $360 for a dang key. Will not ever go back and will worn anybody else who thinks of going there. They treat me like I was a idiot and got one over on me. More

I tried calling the service department for 5 straight days. Three of the days I left a message after being on hold for an average of 10-15 minutes. The other two days I was put on hold for over an hour days. Three of the days I left a message after being on hold for an average of 10-15 minutes. The other two days I was put on hold for over an hour each time. Two weeks later I finally got a call returned from Clay to schedule an appointment for a factory recall. I had already called another dealership and waited a week for my appointment time and had the car repaired before they returned my phone call. Terrible! Stay away from them! More

Took over 9 months to repair truck then after that refused to work on truck and fix issues there mechanic caused refused to work on truck and fix issues there mechanic caused More

I originally took in my 2012 Chrysler 200 S convertible on 03/26/22 to Steve White Motors for repairs because that is were I bought it at. The write up tech Clay didn't even have my appointment in for it. on 03/26/22 to Steve White Motors for repairs because that is were I bought it at. The write up tech Clay didn't even have my appointment in for it. But his boss Luke V knew I was coming to get my dash cluster replaced for free. I was told that part was in since late Janurary BUT was never communicated to me. I did tell them to take your time on repairs BUT after 2 weeks with NO response to 6 phone calls and several emails later Clay called me. They haven't even started on my car yet. Clay stated they didn't have enough staff to work on my car. First off I was NEVER told of this when I dropped off my car. Then after 2 months and 26 phone calls with NO ANSWER and 20+ emails I picked up my car 05/21/22. Clay had sent me an invoice on work that was done and I replied back stating that when I come in there are questions that needed answered. Clay knew I was coming in advance because I sent him an email days before hand. When I got there he was not in and the ONLY write up tech Brooke could NOT answer any of my questions. I was very upset on this. I could NOT get any answers BUT they wanted my monies for what repairs they did do (Blower for heat and A/C, Master door lock and supposed hooking a connection back up to use open/clsoe my top). They charged me fees that were NOT on it stated in an email sent by Clay. Items that were not fixed or they refused to fix them were (Driver's Seat cushion to frame, Driver's door glass track, Top liner on the inside and dash insulation coming out at windshield). They told me to take my car to a bodyshop or upolstory shop. But they did look at the Driver's seat and Top liner a year earlier of which "It was adjusted" not fixed. When I left the supposed new "Gauge Cluster" had 79,499 miles on it. I went back in to complain again to Brooke with another "I don't know" answer. I was NEVER told that the gauge cluster would have 4,000 miles less on it after I took it in. What if I have 100,000+ on it before?? Would it show up on Carfax when I trade or sell it out right because the gauge cluster was replaced?? NOBODY knows. Telling me by Luke V that I would have to pay for the other items and then NOT fix them is a slap in my face. I bought 2 cars from this dealership used and new (2021 Chrysler 300 S). And this is how they treat their customers. My car was even covered with thick dirt bird poop etc. and never put it through their car wash. Avoid them. More