Steve Schmitt-Brubaker
Litchfield, IL
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Great Service, Friendly Staff We were at the dealership twice in the last couple of weeks. We had a couple of recalls from GM to be fixed and our trunk wouldn’t open. A part had to We were at the dealership twice in the last couple of weeks. We had a couple of recalls from GM to be fixed and our trunk wouldn’t open. A part had to ordered for our trunk. For both of our appointments, we received email confirmations. Everyone we spoke with was knowledgeable and friendly. We didn’t buy our Cadillac at this dealership, but we will be doing all of our future business with them. More
Friendly, Freindly,ease of doing business, good atmosphere, trying hard to meet your expectations,. Would recommend this dealership, this is our 2nd vehicle fro Freindly,ease of doing business, good atmosphere, trying hard to meet your expectations,. Would recommend this dealership, this is our 2nd vehicle from this dealership. More
Routine vehicle maintenance Typically prompt to get the car in for the work to be done, plus equally quick for the completion. As usual, the car was washed after service. Typically prompt to get the car in for the work to be done, plus equally quick for the completion. As usual, the car was washed after service. More
oil and tire rotation service Took 1-1.25 hours to have the oil changed and the tires rotated. They also provided me with free loaner auto (2018-19 Cadillac XT5). They did tire Took 1-1.25 hours to have the oil changed and the tires rotated. They also provided me with free loaner auto (2018-19 Cadillac XT5). They did tire inspection and let me know they needed to be replaced and gave me an estimate for 3 sets of tires. Thanks. More
Quick, and fair. We needed to trade a vehicle that we had assumed responsibilty for and did not want. They were unable to give me what I wanted but the General Sale M We needed to trade a vehicle that we had assumed responsibilty for and did not want. They were unable to give me what I wanted but the General Sale Manager was able to explain why by showing me what similar vehicles were selling for at the time and also explained that the carfax would make it difficult to sell. (I know that is something I look at). They also agreed to take in trade an 05 Avalanche that was in pretty rough shape. I had in my mind that it was worth $1,000 that was something that we agreed on. We still were $1,200 away from where we wanted to be Mike the salesman offered to meet me half way and my wife and I agreed. Evan was able to knock out the paperwork quickly due to a time crunch that we were under and Mike had the tank filled and plates swapped over and backed up to other vehicle so we could swap over our belongings and we were on our way it took less than 3 hours from the time we arrived and looked at the vehicle to the time we left. That’s why I say that it was quick and fair. More
Great experience The folks at Schmit-Brubaker were great! I purchased a lesser expensive preowned vehicle and I was treated like I was buying the most expensive car The folks at Schmit-Brubaker were great! I purchased a lesser expensive preowned vehicle and I was treated like I was buying the most expensive car on the lot! Everyone I came into contact with was helpful and friendly, and took the extra time to answer any questions I had or needed explaining. I would definitely recommend these guys to my friends! More
Warranty work My salesman thought of everything and treated my car just like I would want him to. It was absolutely one of the best experiences I have had with a de My salesman thought of everything and treated my car just like I would want him to. It was absolutely one of the best experiences I have had with a dealership working on my car. Work was done right first time and my car had no dirt or grease marks etc from the mechanics. More
truck ate gas line My truck was towed to the dealership and they repaired in immediately and returned it to our home so we did not have to go there and pick it up My truck was towed to the dealership and they repaired in immediately and returned it to our home so we did not have to go there and pick it up More
Glad I stopped by to look at this car I was actually looking at a different car and at a different dealership. They wouldn't work with me so I did an internet search and found this Cadill I was actually looking at a different car and at a different dealership. They wouldn't work with me so I did an internet search and found this Cadillac CTS online. It was priced reasonably so I went down to take a look. The car was in better shape than I had expected as I am very particular. The staff was easy to work with and everyone was very nice. I didn't even take my check book down with me that day because I just did not think I would be buying a car. Once I saw the car I knew I had to make a deal and we did. More
Great experience. It was a pleasure doing business with Cory Harbison. He was friendly and knowledgeable and the transaction went smoothly. We did our homework and ch It was a pleasure doing business with Cory Harbison. He was friendly and knowledgeable and the transaction went smoothly. We did our homework and checked around with different dealers and Schmitt-Brubaker matched the deal the big high volume dealers in St. Louis are were offering. It's nice to be able to do business locally. Evan was courteous and very efficient. We hope to do business with Schmitt-Brubaker in the future. More