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Steve Schmitt-Brubaker

Litchfield, IL

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234 Reviews

1 Galaxy Lane

Litchfield, IL

62056

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Showing 234 reviews

March 09, 2019

Quick professional service In a snowstorm over the weekend I apparently hit something on the toad that slit my tire. On Monday I called to have a new tire ordered, and the spare More

by NHERTEL
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Wright, Kelly Ondrey
March 07, 2019

Great service Went for an oil change and tire inspection. Was done promptly and efficiently. Love the new waiting room too. Tire had a screw in it and was repair More

by PBJB5401
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KYLE BISHOP
March 07, 2019

Excellent experience! My wife wife and I purchased a Silverado from Steve Schmitt - Brubaker about 6 months ago. Kyle and Kelly were an absolute pleasure to work with. Ther More

by corey.a.clark27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Ondrey, KYLE BISHOP
March 03, 2019

Great experience Mike & Evan were very helpful & responsive. They made my experience very positive. Great quality car, no pressure and no regrets! I would definitely r More

by kellyorban78
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Evan Downey, Mike Zippay
March 01, 2019

Very pleasant Mike was our salesman and he was a pleasure to work with. All staff that we encountered was very professional and prompt. It was a pleasure doing busi More

by tphale01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zippay
Mar 07, 2019 -

Steve Schmitt-Brubaker responded

Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Steve Schmitt-Brubaker Inc and we hope to see you again.

February 28, 2019

Had to wait longer than expected We showed up on a busy day I suppose, we had to wait longer than we expected and we were not happy that we were not told about the hail damage to the More

by MELISSA_YORK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Schmidt
Mar 02, 2019 -

Steve Schmitt-Brubaker responded

Hello and thank you for taking time to leave a review. We apologize if the salesperson forgot to cover the hail damage and that it had been repaired with quality paintless dent removal. We will make a point to remind the salespeople to make sure to double check the unit they are showing for any repaired damage. We have several units on the ground and some of them had damage and some did't so we are sure it slipped his mind. Again, thank you and we will try to do better.

February 26, 2019

TRUSTWORTHY Very fair and willing to work with you. Made you feel comfortable and no high pressure tactics. Would definitely consider them on future purchases, ma More

by KZHUNT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Schmidt, Kelly Ondrey, KYLE BISHOP
Mar 02, 2019 -

Steve Schmitt-Brubaker responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Steve Schmitt-Brubaker Inc and we hope to see you again soon!

February 24, 2019

They where very professional and did a very detailed Did a very good job in the inspection very detailed cleaned the car very nicely will go back again for the service again they where very friendly and More

by DNALLGOOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory
Feb 28, 2019 -

Steve Schmitt-Brubaker responded

Hello, we're happy to hear you had such a positive experience with our team! Thank you again for choosing Steve Schmitt-Brubaker Inc and we hope to see you again.

February 23, 2019

Great experience! Kelly Ondrey has been our car salesman for over 20 yrs. He has been a loyal friend and has taken care of our needs especially when we found ourselves More

by DSMILLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan Downey, Mike Zippay, Kelly Ondrey
Feb 28, 2019 -

Steve Schmitt-Brubaker responded

Thank you so much for your friendship and your business. It was our pleasure to work with you and if you need anything please let us know. Congratulations on your 2 beautiful new vehicles. I love the personal touches on the Colorado and think it turned out great. I appreciate all you guys do for me and our dealership. Kelly Ondrey

Mar 07, 2019 -

Steve Schmitt-Brubaker responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

February 22, 2019

Brake warning Purchased a new trailer and hookup and was given a brake warning message. Was able to get in fast and a code was found take care of the warning messa More

by crfrizzo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clyde Brubaker, Dean Schmidt
Feb 28, 2019 -

Steve Schmitt-Brubaker responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again for taking the time to leave us this information about your recent visit. Take care!

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