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Steve Schmitt-Brubaker

Litchfield, IL

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234 Reviews

1 Galaxy Lane

Litchfield, IL

62056

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Showing 234 reviews

August 29, 2018

Great experience They are great people to work with. Kelly did great at finding what we wanted. They explained everything in great detail. Would highly recommend this More

by cassiejonas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Zippay, Kelly Ondrey
Sep 08, 2018 -

Steve Schmitt-Brubaker responded

Thank you Cassie, it's always a pleasure to help your family. I love seeing your 3 children and can't believe how they are growing. Thank you for sharing a little of your story for others to see. Have a great day.

August 28, 2018

Sales peersonnel Great staff. Purchased a 2018 volt from them and the sales personnel were very knowledgeable in what I was looking for. I would recommend the in a hea More

by bncox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Even Dowey, Dean Schmidt, KYLE BISHOP
August 24, 2018

Great Service Came in for one of the free maintenance checks and oil change. Was in and out the door in 30 minutes. Very polite and friendly staff. More

by FARGO1960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Schmitt Jr.
Aug 27, 2018 -

Steve Schmitt-Brubaker responded

Thank you for letting us know how we did. We appreciate your business and hope to see you again.

August 23, 2018

Brake pedal problem I had a noise that was getting progressively louder in the brake pedal assembly when depressed. Steve Schmitt-Brubaker's service department very quick More

by Bentrider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray
Aug 27, 2018 -

Steve Schmitt-Brubaker responded

Thank you for taking time to complete a review for us and letting us know how we are doing. Its great to hear you had a very positive experience with us and we look forward to seeing you again.

August 23, 2018

Process was quick and easy. They’re prompt and courteous. The work is done well! They even washed my car when I had an oil change and tire rotation. Sales people are knowledgeab More

by SHARONCORDANI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clyde Brubaker, Mike Zippay
Aug 27, 2018 -

Steve Schmitt-Brubaker responded

He Sharon, thank you for taking time to leave this awesome review. It's wonderful to see a customer realize the efforts we are putting in to help them feel great about visiting our dealership. Let us know if we can be of any assistance in the future.

August 18, 2018

Todd and the overall experience were exceptional! My daughter and son-in-law have purchased 9 or 10 vehicles (some for a business) from Todd Cange at Steve Schmidt - Troy. I saw the preowned crossov More

by wcbach@madisontelco.com
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Cange, Kelly Ondrey
Aug 27, 2018 -

Steve Schmitt-Brubaker responded

Wow, thank you for this awesome review and for your support at our dealership. We appreciate the business and look forward to seeing you again.

August 16, 2018

FAST AND AWESOME I thought the whole experience was quick and easy from start to finish. Kyle my salesman did not pressure me in anyway, my finance guy Evan had it to More

by TLPCHITWN62208
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle and Evan
Aug 27, 2018 -

Steve Schmitt-Brubaker responded

Thank you for this great survey. We will make to sure to let the team know how pleased you are. Thank you again for the business and we look forward to seeing you again.

August 16, 2018

Very Professional service The service managers were professional and explained the diagnostics on my vehicle thoroughly. The wait time was reasonable. The waiting area was com More

by jrtaylor1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor Klump, Ray Wright
Aug 27, 2018 -

Steve Schmitt-Brubaker responded

Hello and thank you for taking time to complete this great review. We appreciate your business and we look forward to seeing you again. Have a great day!

August 14, 2018

Cory was real nice in helping us The texting method that is used needs a little work like texting to litchfield and not Highland so the sales department know your coming.That way they More

by DNALLGOOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory
Aug 27, 2018 -

Steve Schmitt-Brubaker responded

Thank you for taking the time to let us know how we did. We will be looking into the texting feature to see what can be improved for our customers. Thank you for bringing that to our attention. We hope you have a great day and we appreciate your business.

August 11, 2018

8/10/18 No real complaints. Trevor worked me in quickly. The service was good, truck was nicely detailed when finished. The only negative was I wished they w More

by STLREP7775
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor
Aug 27, 2018 -

Steve Schmitt-Brubaker responded

Thank you for taking the time to complete a review for us. We are happy to hear that overall the visit was good. We will take your comments and try to improve our process to communicate quicker our customers. Thank you.

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