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Steve Rogers Ford - Service Center

Waterville, OH

4.5
81 Reviews

81 Reviews of Steve Rogers Ford - Service Center

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February 06, 2025

I was pleased with the service I received at my most recent visit. I will continue coming to this service department. More

by kyunker0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
whoever was on duty in the service department
January 31, 2025

Service is spot on. Quality, Experience, Communication, Reasonable Cost... all boxes checked. Sales staff is engaging, knowledgeable and helpful. Steve Rogers' facility More

by lylestilesjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Beltran
January 24, 2025

The service was disappointing and my issue is still not resolved. . I was given my vehicle back. I was told we need to wait for the Ford tech people to return from holiday. I called back and there was More

by JEREMY.RAPP
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A male in his 40 to 50s.
Jan 27, 2025 -

Steve Rogers Ford responded

Hello Jeremy, I am sorry to hear about your experience. Unfortunately at times we are at the mercy of the factory. However we have received a resolution from Ford and are ready to proceed with the repair of your truck. I have left you a message so please give us a call back to get this resolved! Thanks again for your patience! Kristy Rogers

January 08, 2025

Great place to do business for car buying and service. Everyone is helpful and professional. More

by NATE.LONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Steve Rogers Ford responded

Thank you for your loyalty and your business! ~ Kristy Rogers

January 08, 2025

Service is always done quickly and the staff is friendly. Waiting room is also good, but I would like to see a placard about how to get on the internet. More

by LBIHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

I will give me complete review once I get my rental reimbursement that was completed November 23rd. I keep getting put off and will not buy a Ford again after 50 yrs of dedicated purchases and current More

by mjsj5354
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristy Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Steve Rogers Ford responded

Hello Mark, First off I want to thank you for your business and loyalty over the years. I do understand your frustration and believe me it is frustrating for us as well. While the process with Ford can be lengthy … I can assure you that Jason, Nate and Steve Rogers Ford staff are working hard getting an approval from Ford Motor Company. Please let us know if you have anymore questions! ~ Kristy Rogers

December 31, 2024

Still can't figure out how a 69$ oil change cost 122. 66$ will go elsewhere for oil changes More

by GATPIPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristy Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Do not remember anyone with the name of Kristy roger
Jan 27, 2025 -

Steve Rogers Ford responded

Hello! I am sorry for your experience here at Steve Rogers Ford. Like many oil change coupons and promotions, the number of quarts advertised is a maximum of 6. With that being said... all makes and models (trucks vs cars etc.) required a different number of quarts and the cost is adjusted accordingly. Again, I apologize for the confusion. ~ Kristy Rogers

December 24, 2024

The gentleman i dealt with at the service counter was rude and acted like I was another to him to help,the tech had no idea what was wrong with truck even though they knew the day before in less than 5mi More

by SHAWNJALBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristy Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
November 16, 2024

One of the few dealers that will work on RV's. I have always had good & prompt service here.They work magic on finding parts for an older RV(1999) Latest service was to replace a failed speed sens More

by JANETMJS
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service & mechanics
November 10, 2024

The service department was exceptional. There communication was great and timely. I couldn't have asked for better service. More

by STONEBREAKERK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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