Steve Rogers Ford
Waterville, OH
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 9:30 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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They were very nice to work with and showed me different things on the vehicle on how they worked. things on the vehicle on how they worked. More
Dealership personnel and service team are awesome. I am fortunate to have a Ford dealership close to my home. Most of the service appointments are done while I wait! I am fortunate to have a Ford dealership close to my home. Most of the service appointments are done while I wait! More
Dealership was friendly an very quick to service my car! Great work team! Thank you Great work team! Thank you More
The service at Steve Rogers Ford is awesome! Estimates are accurate and service is usually pretty fast. You are not just a number here, they treat you like part of the team. Estimates are accurate and service is usually pretty fast. You are not just a number here, they treat you like part of the team. More
Friendly staff and quick service! I will always bring my vehicle to Steve Rogers Ford. I will always bring my vehicle to Steve Rogers Ford. More
The staff is friendly and very helpful. If I have a concern, I am positive that the service department will be able to get the job completed correctly! If I have a concern, I am positive that the service department will be able to get the job completed correctly! More
The sales person and sales team were very personable and were a great help securing my first car loan. During the initial test drive the brakes felt a little off. The sales person said it was standard for were a great help securing my first car loan. During the initial test drive the brakes felt a little off. The sales person said it was standard for them to squeak as it wasn’t driven in the recent future but to bring it back if it was a problem. A week later I called back to let them know it was grinding and I was sure it was the brakes. I brought it in and when I picked it up I was told the brakes were at 70 percent so there was nothing they could do. I was told sometimes lot rust may cause the noise and that was normal just give it a week. During that time there was also a protective coat that was supposed to be put on I’m not sure if it was put on or the vehicle already had it. There was no discernible difference. I drove off and the caliber broke and the brake fell off. Extremely worn no padding and rusted. I called to acknowledge the situation and was told my warranty would cover the caliber but not the brakes or rotors. There would also be a copay. I decided not to take it back to them and went with another mechanic. I was driving when the brakes locked and failed thank God it was only me and no one I loved was in the Vehicle More
I spoke with Chris on 12/14/22 and made an appointment for 9:30 AM on 12/16 to come out and test drive a car also I made arrangement to bring a mechanic with me to check the car out per Chris's suggestion for 9:30 AM on 12/16 to come out and test drive a car also I made arrangement to bring a mechanic with me to check the car out per Chris's suggestion, well a few minutes after 7pm the 15th he called to inform me they sold it. Well not a man of his word. Lesson learned. More