Steve Moyer Subaru

Worst Body Shop I've Encountered The body department of Steve Moyer Subaru managed to get every detail of service wrong. I was referred to this shop by a colleague. The estimator, who The body department of Steve Moyer Subaru managed to get every detail of service wrong. I was referred to this shop by a colleague. The estimator, who I surprisingly just found out is the Body Shop Manager, took pictures of the body damage on my 2008 Mini Clubman. When I explained that the headlight and wiper reservoir were both damaged, he said he would make note of it and repair them. Scheduling a repair for the minor fender and hood damage was over two months out. The repair was to take three to four days. I dropped my car off on the scheduled day of Feb. 13. On The 16th, I received a call saying that they did not even look at my car yet, but would try to get me in real soon and I should have my car back the next Wednesday. I called that Wednesday and it still was not done. The next day, I get a call saying the car is ready to be picked up. Now fully aware of there incompetence, I ask if the headlight and washer reservoir were repaired. The body manager had no idea and had to go check. The reservoir was not repaired, but he said they would order it and put it in the next day, first thing. When asked about the headlight, the body shop manager gave a half-hearted answer yes which I did not believe. Friday, the car was still not ready, but he said it would be done and I can stop by Monday to pick it up. Monday, today, I get dropped off to pick up the car, which is washed and waxed in the lot. Body shop manager says that they did not get the reservoir in and I can maybe pick the car up tomorrow. He said he called me 15 minutes before I arrived, but when I checked my phone there is no message. He tells the receptionist to put me in one of their loaner cars, because he clearly does not know how to deal with his own failure. I tell them that I don't want one of their cars and to give me my car back and I would put the reservoir in myself. Miraculously, the body manager comes back with the part that he said did not come in and gives it to me. I pay and take my car. The body work they did was shoddy. The paint had many dimples in it. The ridge under the hood was rough and you can still feel the dents. The tolerances on the hood to bumper gaps were marginally acceptable at best, but that is being generous. They tried to buff out scratches in the headlight, but it is still all scratched up. The technician did not repair the headlight. They sort of propped it upwards. By the time I got home, it was pointed down again from hitting a bump. The bio on the webpage says the body manager has been employed here since 1973. Perhaps it's time for him to move on, because he certainly has no clue on what is going at the workplace he is supposedly managing. This place is an absolute embarrassment, with their lies and inability to say the words, "I apologize". They had my car for fifteen days and did not satisfy their commitments. Never again will I return to this mismanaged mess. More

Service refused warranty on Anti-lock brake Safety System . On November 11, 2016 I was denied ABS warranty service on my 2014 Imprezza. This warranty cost $1800.00 and is the best available from Subaru., The de On November 11, 2016 I was denied ABS warranty service on my 2014 Imprezza. This warranty cost $1800.00 and is the best available from Subaru., The dealership refused to repair the Anti-lock brake safety system but they did repair a light switch and an axle clamp under warranty. They attempted to charge me $475 for the ABS repair and I walked away disgusted. To be fair, the Subaru mechanic and the Service advisor David Lengel were quality professionals and excellent communicators but once Service Manager Corey Yerger got involved things quickly deteriorated into a fierce argument. This loud argument was within earshot of at least 15 customers. There is no privacy in this dealership. I stood my ground against his variety of changing excuses and I continued to remind him that I had asked him 4 times to see his excuses in writing but he refused. He said he documented my car in the service record 'notes'. I now know that his excuses were not true and I wish to challenge his claims with Subaru Customer Service but I need the Service record and notes to do that. I have contacted the dealership 4 times seeking my Service record and notes but so far that has not happened. Using the Subaru mechanics accurate diagnosis, I purchased the part and repaired the car myself and all safety systems and everything else is working fine. Thank you, Subaru mechanic. More

2nd Subaru in two years In 2014 I contacted Linda Verbeten at Moyer Subaru about ordering a 2015 Outback. She gave me a better price and a faster delivery time then any NJ d In 2014 I contacted Linda Verbeten at Moyer Subaru about ordering a 2015 Outback. She gave me a better price and a faster delivery time then any NJ dealer so I ordered the car and drove the 90 minutes to Leesport, Pa. I wasn't disappointed. The car and dealer was just as advertised - first rate. Last month my wife decided she wanted a 2017 Crosstrek Ltd. so we contacted Linda. She again gave us a super price so we ordered the car. I think it was the first 2017 Crosstrek that Moyer received because it came in so quickly. We drove down last Friday to pick up the car and met Hunter Kehs. He greeted us at the door with a big smile and spent the next several hours explaining all of the electronics and operation systems of the car. I should add that it was the shiniest new car I have ever purchased. There was no hard sell to purchase options or services. Everything goes so smoothly at Moyer that it is worth a 90 minute drive to purchase a car. Contact Linda - you won't be disappointed. Say hi to Hunter for us. More

If you are looking to purchase a used car - RUN ELSEWHERE! My advice, if you are looking to purchase a used car - RUN ELSEWHERE! Hands down the WORST experience I have ever had while looking to purchase a My advice, if you are looking to purchase a used car - RUN ELSEWHERE! Hands down the WORST experience I have ever had while looking to purchase a used car. I spent the morning reviewing their used inventory and reading reviews about the dealership. Due to the low sticker prices, I decided to drive 45 minutes to get to this dealership. The old adage,"You get what you pay for", never rang truer. I called ahead and spoke with John Senick. He offered to be available for me as I had limited time. When I arrived he was helping another customer. He handed me off to a trainee and said he would be with me in 5-10 minutes. No problem. The trainee and I viewed the cars which were not detailed (not what I'm accustomed to). Then the test drives - each car we pulled out of the parking lot had obvious problems - terrible noises, heinous exhaust issues, bad brakes! I felt bad for Victoria because she had no explanation for how these cars made it past their 152 point inspection. THESE WERE SUPPOSED TO BE CERTIFIED CARS!!! When we explained to John (who was now an hour into the deal he was working when I came in) that things did not go well - he shrugged his shoulders and said, "Well what do you want me to do?" NO APOLOGIES, NO DEFENSE, NO - Let me get another salesperson to help you!!! Irritated, I asked to speak with a manager and got the worst of their customer service yet from Tim Stork. SAME TONE, SAME RESPONSE as his salesperson. Infuriated at this point, I chose to spend more time waiting to speak with his manager, Jon Schappell, who finally offered a half-concerned, apology. This company gets good reviews for new car purchases. Most of the negative reviews come from their USED car business. I should have listened to the negative reviews that morning and I hope that you do now. There are too many good dealerships to waste your time and money at this one. More

Fantastic Experience My wife and I just purchased a 2016 Impreza from Chris Wesner. He went out in the rain to take some extra photos of the car for us before we drove up. My wife and I just purchased a 2016 Impreza from Chris Wesner. He went out in the rain to take some extra photos of the car for us before we drove up. Made sure every last question was answered and never once left us hanging around waiting as I feel is typical of other dealerships. The finance guy (John) was courteous, friendly, and worked quickly through the paperwork without leaving out any details of the purchasing process. He is very knowledgeable made sure every question was answered fully. This was hands down the best car buying experience I have ever had. The 3 hr drive from the DC area was well worth it. Other thoughts... The dealership is immaculate. The cleaning staff made rounds through the dealership to dust, sweep, and remove any trash (cups or papers left behind by customers). There are computer stations for customers to use while waiting for cars to be serviced. There's coffee, tea and snacks as well. I was also surprised by the immense selection of new vehicles on the lot. More

Excellent Experience I can't say enough just how painless this experience was. From my first interaction via email to my last at the dealership picking up my Forester, eve I can't say enough just how painless this experience was. From my first interaction via email to my last at the dealership picking up my Forester, everything was exceptional. I drove 45-50 minutes from the Lehigh Valley to purchase at Steve Moyer vs a local dealer and it was worth every mile - and I would recommend them in a heartbeat. This was a stress-free, straight-forward experience and I felt involved and informed throughout the entire process. More

Exceptional service, amongst a wonderful staff! Very pleasant place to get into the car that you want, extremely helpful and goes beyond expectations. Jared F, exceptional salesman and one of the mo Very pleasant place to get into the car that you want, extremely helpful and goes beyond expectations. Jared F, exceptional salesman and one of the most pleasant I've had the pleasure to work with. Steve moyers is the place to go and not to mention you can't go wrong buying a Subaru! More

Makes buying a car a friendly, very professional I ordered a new 2015 legacy 3.6 r ltd. on line. Steve Moyer gave me the best price by far over at least 15 other dealers two of which are in my own ba I ordered a new 2015 legacy 3.6 r ltd. on line. Steve Moyer gave me the best price by far over at least 15 other dealers two of which are in my own back yard. And they even knocked another hundred off when we talked on the phone. Steve Moyer is at least 65 miles from my home in Camp Hill and it's a little over 1 hour drive. But I liked the way I was treated and I liked the physical layout of the dealership so much so that I intend on getting all of my service there. They treat you like family. If you want a Subaru Steve Moyer is the place to go. They don't sell new Buicks, Toyotas or Cadillacs...only Subarus They have a huge inventory. I had to special order my new car. It arrived within the time frame I was given. Everything they agreed to do they did. I could not be happier as to the way I was treated. I even bought a SOA Gold extended 7 year zero deduction warranty at a great price. More

Exceptional Internet Department I traveled 70 miles to Leesport from NJ because of Moyer's positive reviews on the Outback Forum. I contacted Linda and after exchanging a few e-mail I traveled 70 miles to Leesport from NJ because of Moyer's positive reviews on the Outback Forum. I contacted Linda and after exchanging a few e-mails we agreed on options and pricing and she ordered the car. Jared took over and kept me informed throughout the wait for the Outback to come in. He even worked on his day off to straighten out an insurance snafu for me. On the delivery date their trade in manager gave us the agreed upon price - even though it was 7 weeks later due to waiting for the car to be built. After picking up the car my wife replied that this was the friendliest dealer she has ever been in. Delivery was super quick with no hard sells or surprises and everyone seemed happy that we purchased our Subaru there. A very positive experience. More