Back

Steve Lewis Subaru

Hadley, MA

4.8
3,377 Reviews

315 Russell St

Hadley, MA

01035

Directions

By Type

Showing 3,377 reviews

March 13, 2019

Made the right choice I am very happy with my car buying experience. Steve Lewis Subaru has a great selection to choose from and the staff is easy to work with. Rich Grono More

by Sullivan558
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Seligman, Rich Grono
February 26, 2019

trustworthy and devoted dealer he is excellent and kind person. As a foreigner not familar to buying and registration of car, i can rely on his recommendation and supporting all pro More

by cr-v lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Goodreau
February 26, 2019

Quality cars and Great service I recently bought a 2015 subaru impreza wagon from Steve Lewis subaru and its beyond words on how to describe them. they were all friendly and very he More

by sull413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Figueiredo, Roger Dugas, Brent Reed, Greg Seligman
February 14, 2019

Outstanding Purchase Experience but Service is another story My wife and I had an outstanding purchase experience buying our new Outback at Steve Lewis Subaru. Our sales person, Dominic, was fantastic, one of t More

by Greg&Nadine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Caro Sheridan, Dominic Yestramski
Aug 16, 2018 -

Steve Lewis Subaru responded

Greg, the Steve Lewis team is beyond proud to know that Dominic and the team were able to make you and your wife's visit with us an outstanding one. It was a pleasure to get to work with you both, and we thank you for the wonderful opportunity. We hope you take great care of your new Outback, and we hope we can see you both back again in the future!

More
Feb 14, 2019 -

Greg&Nadine responded

Unfortunately our service experience was much different that our purchase experience. We had a severe fogging issue with the vehicle which rendered it unsafe to drive. It turned out to be a problem with the door that controls the recirculate function on the heat/AC system. We were extremely disappointed and upset with how long it took to get the vehicle in and with the way it was handled and initially dismissed as our inability to properly operate the defroster. Service staff was less than professional as well. Our overall service experience was so poor that we traded our Outback in after less than 6 months after our purchase because we do not want to do business with the dealership and were not happy with our only other local alternative.

More
January 31, 2019

Great customer service! Kyle Goodreau sold me my 2019 Subaru Impreza, and I am absolutely in love with it and the way it drives! Kyle took the time to work with me and figure More

by Cyvon0828
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Goodreau
January 29, 2019

Fantastic service and amazing representatives. I highly suggest this dealership! All I did was make a phone call to see what my options were for a new truck and they did more than find me a truck, More

by Defeo413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Gale, Kyle Goodreau, Jack Walczak
January 24, 2019

Thank you for helping me get into my first Subaru! Really enjoyed the casual, low-pressure but knowledge-filled approach to car sales and appreciated the lack of traditional "scare tactics." Would reco More

by nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Yestramski
January 16, 2019

Good experience Worked with Paul on the purchase of our new Outback. Paul was a pleasure to work with, and made the usually stressful experience of purchasing a new More

by Bob
Recommend Dealer
Yes
Employees Worked With
Paul Figueiredo
January 11, 2019

Great Experience David took care of everything and made the process of getting a new car smooth and pleasurable. He offered useful, straightforward advice that allowed More

by JAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks
January 10, 2019

TERRIBLE! Salesman David Hanks is more concerned about making sure we fill out the service surveys with high ratings than actually taking care of the customer' More

by Terrible experience at subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Clark, David Hanks
...
90
...