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Steve Lewis Subaru

Hadley, MA

Overview
Reviews
Vehicles
4.8
3,366 Reviews
Call Dealership (413) 584-5355
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315 Russell St

Hadley, MA

01035

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Showing 3,366 reviews

November 09, 2022

Service reps were very nice and tried to diagnose cause of noise but were unable to do so (nobody else knows what it is either). I am very disappointed the noise keeps happening and we can't find it but th More

by BREJNIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff - mechanic who worked on the diagnosis.
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Nov 10, 2022 -

Steve Lewis Subaru responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Clark General Manager

Nov 10, 2022 -

BREJNIAK responded

Certainly, you can contact me for more information if you wish. I have no complaints with the service I received. It's just the evasive nature of the problem that makes me disappointed. It has made the noise only two times since my visit to the shop, so it's very hard to duplicate it. You can call me at 415-535-6570 if you wish. Thank you.

November 09, 2022

I am disappointed with the service I received the day I was there. This definitely needs an explanation and is too long to type. More

by DMUMBLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was the service department, I think his name was Jeremy. There was another employee there that I would not rate as "good"
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Nov 13, 2022 -

Steve Lewis Subaru responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Clark General Manager

October 29, 2022

best experience I have ever had purchasing a new vehicle. Tylerwas awesome from begining to delivery and after. More

by eclp221
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Teixeira, Roger Dugas, Tyler Dubay-Martin
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Oct 30, 2022 -

Steve Lewis Subaru responded

Thanks for sharing your thoughts about your experience with Steve Lewis Subaru. We appreciate your business and hope to see you again soon! Joe Clark General Manager

October 28, 2022

I live an hour away but I go back to Steve Lewis for my service because they are through and I trust them to keep my car in the best running condition. More

by queenanne1017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I did not work with the person shown. I worked with a male employee
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Oct 28, 2022 -

Steve Lewis Subaru responded

Thanks for sharing your thoughts about your service experience with Steve Lewis Subaru. We appreciate your business and hope to see you again soon! Joe Clark General Manager

October 25, 2022

Purchasing my car from Steve Lewis Subaru was a nice experience. Tyler Griswold the salesman, was professional, thoughtful, friendly, and easy to work with. Tyler made me feel relaxed and comfortable t More

by Carmen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Tyler Griswold
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Oct 25, 2022 -

Steve Lewis Subaru responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Steve Lewis Subaru are glad to have you as a customer. Joe Clark General Manager

Oct 29, 2022 -

Carmen responded

Purchasing my car from Steve Lewis Subaru was a nice experience. Tyler Griswold the salesman, was professional, thoughtful, friendly, and easy to work with. Tyler made me feel relaxed and comfortable through the entire process. He was not pushy and listened to what I wanted and assisted me with any questions I had about my Subaru. Tyler is an asset to the company and i would strongly recommend Steve Lewis Subaru of Hadley to anyone looking to purchase a car because of Tyler. Thank you Steve Lewis for my beautiful 2023 Cross Trek Sincerely, Carmen Gonzalez

October 20, 2022

Treated with respect, things moved along quickly and I got my new vehicle in just several days. Highly recommend going to Steve Lewis Subaru! Thank you Rich...and to the whole team! More

by LAURIEBEESEMAIL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Teixeira, Tyler Griswold, Rich Grono, Ryan Spahl, Dina Paras
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Oct 20, 2022 -

Steve Lewis Subaru responded

Laurie, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Steve Lewis Subaru! Joe Clark General Manager

October 10, 2022

Brandon was excellent in communication and follow through! He helped me understand how much brakes I have left and single item to tend to. More

by kyoungho27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Axton
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Oct 11, 2022 -

Steve Lewis Subaru responded

It's great to hear that Brandon was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Steve Lewis Subaru! Joe Clark General Manager

October 06, 2022

Everyone I met with was very helpful, friendly and courteous. I felt like I was their top priority. No one rushed through explanations of the process. Communication was great, too. More

by MJRENEAR
Recommend Dealer
Yes
Employees Worked With
David Hanks, Tyler Griswold
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Oct 07, 2022 -

Steve Lewis Subaru responded

Thanks for sharing about your experience with Steve Lewis Subaru. We appreciate your business and hope to see you again soon! Joe Clark General Manager

October 05, 2022

Positive experience with service center. Service rep was not individual noted below, but I didn't note the name of the manager. More

by jlcavanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
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Oct 07, 2022 -

Steve Lewis Subaru responded

Thank you for taking the time to share your feedback with us. Terra and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Clark General Manager

October 01, 2022

Rich Grono provided professional service and made the whole process financing a car an easy and stress free one. More

by stv01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Grono
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Oct 03, 2022 -

Steve Lewis Subaru responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Steve Lewis Subaru are glad to have you as a customer. Joe Clark General Manager

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