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Steve Lewis Subaru

Hadley, MA

4.8
3,364 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,364 reviews

March 25, 2021

Excellent service. Jesse Szewczyk treated me like gold. Very professional, courteous, efficient, and delivered as promised. It makes all the difference to my very hectic schedule. Keep it going! More

by RICEPIPER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jesse Szewczyk
Mar 25, 2021 -

Steve Lewis Subaru responded

Thank you for your review and kind words for Jesse. We appreciate your business and our team looks forward to serving you again soon! Joe Clark General Manager

March 25, 2021

I just bought a 2021 Subaru Forester from Tyler Martin on March 3. He has been excellent with me and it has been a great experience. This is my first Subaru. I came back to see him to pick up a part ordered More

by JESUSETERNALLIFE715@gmail.com
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tyler Martin
Apr 08, 2021 -

Steve Lewis Subaru responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to me so that we can speak directly, I’d love to address your concerns in detail. Joe Clark General Manager

March 25, 2021

Jesse Szewczyk was attentive and professional, going the extra mile in providing excellent service. Just what you want when you have a car problem. Thank you. More

by BLYNCH108
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Szewczyk
Mar 25, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jesse and the team, and we look forward to working with you again! Joe Clark General Manager

March 25, 2021

As a dealership and service center they are on par with others What truly sets Steve Lewis apart is the people who work there The Staff is amazing More

by DONE354
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Griswold, Jon Kubik, Terra Hondrogen, Jack Walczak
Mar 25, 2021 -

Steve Lewis Subaru responded

It's great to hear that we were able to deliver such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Steve Lewis Subaru! Joe Clark General Manager

March 25, 2021

Joe clark looked for my vehicle with 5 miles on it and had it delivered which I was looking for and was a pleasure working with Tyler was also a pleasure working with and the forester is everything I expe More

by LENGIEZADANIEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler martin, Joe Clark, Jack Walczak
Mar 26, 2021 -

Steve Lewis Subaru responded

Thank you so much for choosing Steve Lewis Subaru! Congrats on your new Forester, and please let us know if we can be of any more assistance! Joe Clark General Manager

March 25, 2021

Steve Lewis Subaru rocks! They answer all my questions, are friendly, go above and beyond, and quote service time accurately. This last service visit, they noticed my windshield was streaky and put on new More

by Heidi from Springfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse., Benny Cruz, Terra Hondrogen
Mar 26, 2021 -

Steve Lewis Subaru responded

Thank you, Heidi, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

March 25, 2021

The people who work at this dealership are kind, helpful, and knowledgeable. I recommend this dealership to others and will definitely go back if my vehicle needs service again in the future. More

by katringris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Szewczyk
Mar 26, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

March 25, 2021

They ripped off an inside panel and left it on the floor of drivers side. They threw my belongings all over the back seat floor More

by Sherricecolburn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Terra Hondrogen
Apr 11, 2021 -

Steve Lewis Subaru responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Joe Clark General Manager

Apr 11, 2021 -

Sherricecolburn responded

Sure, where can i send you a message with my contact information that is not going to be posted publicly like this one.

March 25, 2021

As usual, had a great service experience at Steve Lewis Subaru. Getting an appointment was easy. I showed up on the day, and Brandon recognized me despite my face covering! I was in and out fast. The work More

by brant1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Axton
Mar 26, 2021 -

Steve Lewis Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

March 25, 2021

Smooth, friendly, polite . Vinny was knowledgeable and very helpful in picking out the right car for us. Very satisfied with the car we picked out. More

by craddock416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Benny Cruz, Terra Hondrogen, Vincent Zanetti
Mar 26, 2021 -

Steve Lewis Subaru responded

Thank you so much for taking the time to leave us this wonderful feedback! We're thrilled to hear that Vinny was so helpful to you while assisting you with your new purchase. Joe Clark General Manager

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