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Steve Lewis Subaru

Hadley, MA

4.8
3,364 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,364 reviews

November 21, 2022

Everyone is so helpful and really accommodating. We come all the way from Wilbraham because we know that all the staff are honest and it’s nice to know that you can trust them when it comes to our c More

by BDINITTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse, Terra Hondrogen
Nov 22, 2022 -

Steve Lewis Subaru responded

Thanks for sharing your thoughts about your experience with Steve Lewis Subaru. We appreciate your business and hope to see you again soon! Joe Clark General Manager

November 20, 2022

Todd Gerry was great! Very informative! He was very friendly and honest. Buying our new car was a great experience. More

by MIKE.WILLIAMS33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Gerry, David Hanks
Nov 20, 2022 -

Steve Lewis Subaru responded

Thank you for your business and this review, Mike. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

November 18, 2022

Staff was very willing to work with me to get me into my new car. More

by lowney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Teixeira, Roger Dugas, Jack Walczak
Nov 20, 2022 -

Steve Lewis Subaru responded

Thanks for your feedback on your recent visit to Steve Lewis Subaru. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience! Joe Clark General Manager

November 16, 2022

Very satisfied with staff, very satisfying with service. See you soon for next necessary required service. More

by bdcurtin50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
Nov 17, 2022 -

Steve Lewis Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

November 11, 2022

Always pleasant and thorough. Plus I got a toy for my dog, gratis! I think their fees are reasonable as well. More

by SHCRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse is tops. , Terra Hondrogen
Nov 13, 2022 -

Steve Lewis Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

November 10, 2022

Todd Gerry was great and helpful as usual. This is the forth Subaru I have purchased from him. More

by howardkinder
Recommend Dealer
Yes
Employees Worked With
Joe Clark, Todd Gerry
Nov 10, 2022 -

Steve Lewis Subaru responded

Thank you, Howard, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

November 10, 2022

This is my 2nd purchase from Rich Grono at Steve Lewis. He understood from the start my needs in a new car. He constantly kept me updated and worked diligently with the finance group to ensure I received a More

by sdl92968
Recommend Dealer
Yes
Employees Worked With
David Hanks, Rich Grono, Jack Walczak
Nov 10, 2022 -

Steve Lewis Subaru responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

November 09, 2022

I reached out to dealer’s service department about noise coming front left wheel/axle. They diagnosed the issue and went through my car to identify any additional areas that required service/maintenance. More

by JTHOMPS60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Szewczyk
Nov 10, 2022 -

Steve Lewis Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

November 09, 2022

Service reps were very nice and tried to diagnose cause of noise but were unable to do so (nobody else knows what it is either). I am very disappointed the noise keeps happening and we can't find it but th More

by BREJNIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff - mechanic who worked on the diagnosis.
Nov 10, 2022 -

Steve Lewis Subaru responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Clark General Manager

Nov 10, 2022 -

BREJNIAK responded

Certainly, you can contact me for more information if you wish. I have no complaints with the service I received. It's just the evasive nature of the problem that makes me disappointed. It has made the noise only two times since my visit to the shop, so it's very hard to duplicate it. You can call me at 415-535-6570 if you wish. Thank you.

November 09, 2022

I am disappointed with the service I received the day I was there. This definitely needs an explanation and is too long to type. More

by DMUMBLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was the service department, I think his name was Jeremy. There was another employee there that I would not rate as "good"
Nov 13, 2022 -

Steve Lewis Subaru responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Clark General Manager

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