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Steve Lewis Subaru

Hadley, MA

4.8
3,366 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,366 reviews

December 12, 2022

Great service people, very helpful. Brandon and Jesse took good care of me. I appreciated the heads up from Jesse about the new model I was getting as a loaner seeming to stall at full More

by rosent25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, Jesse 5 stars
Dec 13, 2022 -

Steve Lewis Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon and Jesse met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

December 12, 2022

Excellent service, was very nervous coming into a dealership for the first time, but my experience was great and Rich was totally understanding and helpful. Definitely would recommend! More

by Sloan Tomlinson
Recommend Dealer
Yes
Employees Worked With
Rich Grono
Dec 13, 2022 -

Steve Lewis Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Sloan, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

December 10, 2022

Great customer service. You are greeted as soon as you walk into the service area. You tell them what you would like done and you’re given an approximate completion time whi More

by lovegolfin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
Dec 12, 2022 -

Steve Lewis Subaru responded

Thanks for sharing your thoughts about your experience with Steve Lewis Subaru. We appreciate your business and hope to see you again soon! Joe Clark General Manager

December 09, 2022

Quick, clear information. Kept me informed. Accurate estimate-' even found a money-saving coupon for me. More

by RIVAIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Dec 12, 2022 -

Steve Lewis Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

December 08, 2022

The service staff was courteous and friendly. I thought I was getting a free replacement for my 32 month old Subaru battery, but unfortunately it still cost $106 My original battery lasted 6+ yea More

by pajecon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jevon Ramsey
Dec 09, 2022 -

Steve Lewis Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

December 07, 2022

Staff at Steve Lewis is amazing! I’m working on my third Subaru and have had all my service with the dealership. All departments have always taken good care of me, I couldn’t be hap More

by remomnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kane
Dec 07, 2022 -

Steve Lewis Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Clark General Manager

December 07, 2022

Had a appointment for 1000 AM. I arrived 0950 AM. I was told my car would go in for tire change shortly. (Changing from regular to snow tires). Sitting in the waiting room I notice More

by howardkinder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terra Hondrogen
Dec 10, 2022 -

Steve Lewis Subaru responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Clark General Manager

December 02, 2022

Brandon is one of the nicest service managers I've had the pleasure of working with. He cares and goes the extra mile to ensure things are sorted out well. I appreciate his energy and patience in taking t More

by jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Axton
Dec 04, 2022 -

Steve Lewis Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Jesse, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

November 26, 2022

Staff was excellent and friendly, worked with us on our problem. We didn’t realize it was going to take 3 hours to put new tires on car. More

by FOXY_ROXY2851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Lamb
Nov 27, 2022 -

Steve Lewis Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

November 26, 2022

Service staff are all very friendly and knowledgeable. Appreciate that they keep track of upcoming service needs. I am confident that I am getting the best service at reasonable prices. Great place !!! More

by DERVINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, Jeremy
Nov 27, 2022 -

Steve Lewis Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Steve Lewis Subaru, we look forward to having you as a valued customer for many years to come! Joe Clark General Manager

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