Steve Lewis Subaru
Hadley, MA
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Great customer service. You are greeted as soon as you walk into the service area. You tell them what you would like done and you’re given an approximate completion time whi You are greeted as soon as you walk into the service area. You tell them what you would like done and you’re given an approximate completion time which they are usually right on the money or sooner. More
The service staff was courteous and friendly. I thought I was getting a free replacement for my 32 month old Subaru battery, but unfortunately it still cost $106 My original battery lasted 6+ yea I thought I was getting a free replacement for my 32 month old Subaru battery, but unfortunately it still cost $106 My original battery lasted 6+ years; the replacement lasted less than 3. That is not the fault of the service department. They did their job. More
Staff at Steve Lewis is amazing! I’m working on my third Subaru and have had all my service with the dealership. All departments have always taken good care of me, I couldn’t be hap I’m working on my third Subaru and have had all my service with the dealership. All departments have always taken good care of me, I couldn’t be happier . More
Had a appointment for 1000 AM. I arrived 0950 AM. I was told my car would go in for tire change shortly. (Changing from regular to snow tires). Sitting in the waiting room I notice I arrived 0950 AM. I was told my car would go in for tire change shortly. (Changing from regular to snow tires). Sitting in the waiting room I noticed by 1045 AM my car was still where l parked it. I asked what is the problem ? Was told they were short of help. The one hour job was completed at 1215 AM. More
Brandon is one of the nicest service managers I've had the pleasure of working with. He cares and goes the extra mile to ensure things are sorted out well. I appreciate his energy and patience in taking t the pleasure of working with. He cares and goes the extra mile to ensure things are sorted out well. I appreciate his energy and patience in taking the time to explain things and answer questions I have. More
Service staff are all very friendly and knowledgeable. Appreciate that they keep track of upcoming service needs. I am confident that I am getting the best service at reasonable prices. Great place !!! Appreciate that they keep track of upcoming service needs. I am confident that I am getting the best service at reasonable prices. Great place !!! More
They scheduled a convenient appointment, arranged for a loaner car. The cost was in our expected range. Service was completed on time. Overall a good experience. loaner car. The cost was in our expected range. Service was completed on time. Overall a good experience. More