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Steve Lewis Subaru

Hadley, MA

4.8
3,371 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,371 reviews

December 17, 2022

Great express service for oil change. Whole thing took less than one half hour. Comfortable waiting room too!! More

by DERVINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jevon
Dec 18, 2022 -

Steve Lewis Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

December 16, 2022

Poor ability to register car in NY. Not able to give progress updates. No idea when can will be delivered. More

by JSAGALYN
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Brian Kane
Dec 21, 2022 -

Steve Lewis Subaru responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Clark General Manager

December 15, 2022

I was impressed with the company’s ability to maintain such a high standard of excellent customer service! Polite staff, Respectful, Timely, Efficient, clear and detailed information and kept me informed! More

by JBass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Clark, Todd Gerry, David Hanks, Michael Teixeira, Tyler Griswold, Roger Dugas, Rich Grono, Vincent Zanetti, Jason Bastia, Tyler Dubay-Martin
Dec 16, 2022 -

Steve Lewis Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

December 15, 2022

Very pleased with are service and friendly staff. We were waiting and was surprised it took 3 hours to change tires. More

by FOXY_ROXY2851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Lamb
Dec 16, 2022 -

Steve Lewis Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. We do apologize for the long wait and appreciate your patience. Thank you for choosing Steve Lewis Subaru! Joe Clark General Manager

December 13, 2022

Polite staff Respectful Timely Quick with paperwork Convenient Worked within my personal situation to complete the deal More

by BODZINSKI1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
David Hanks, Tyler Griswold
Dec 14, 2022 -

Steve Lewis Subaru responded

Thank you for choosing Steve Lewis Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Clark General Manager

December 12, 2022

Great service people, very helpful. Brandon and Jesse took good care of me. I appreciated the heads up from Jesse about the new model I was getting as a loaner seeming to stall at full More

by rosent25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, Jesse 5 stars
Dec 13, 2022 -

Steve Lewis Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon and Jesse met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

December 12, 2022

Excellent service, was very nervous coming into a dealership for the first time, but my experience was great and Rich was totally understanding and helpful. Definitely would recommend! More

by Sloan Tomlinson
Recommend Dealer
Yes
Employees Worked With
Rich Grono
Dec 13, 2022 -

Steve Lewis Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Sloan, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

December 10, 2022

Great customer service. You are greeted as soon as you walk into the service area. You tell them what you would like done and you’re given an approximate completion time whi More

by lovegolfin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
Dec 12, 2022 -

Steve Lewis Subaru responded

Thanks for sharing your thoughts about your experience with Steve Lewis Subaru. We appreciate your business and hope to see you again soon! Joe Clark General Manager

December 09, 2022

Quick, clear information. Kept me informed. Accurate estimate-' even found a money-saving coupon for me. More

by RIVAIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Dec 12, 2022 -

Steve Lewis Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

December 08, 2022

The service staff was courteous and friendly. I thought I was getting a free replacement for my 32 month old Subaru battery, but unfortunately it still cost $106 My original battery lasted 6+ yea More

by pajecon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jevon Ramsey
Dec 09, 2022 -

Steve Lewis Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

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