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Steve Lewis Subaru

Hadley, MA

4.8
3,364 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,364 reviews

May 13, 2021

Rich Grono was great to work with. Got us exactly what we wanted in a car. Easily accessible and helpful with any issues. David Hanks also very helpful in the financing of car. Did not feel any pressure from More

by ACSTROM41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Rich Grono
May 14, 2021 -

Steve Lewis Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Rich and David here at Steve Lewis Subaru. Joe Clark General Manager

May 12, 2021

Veery happy with my purchase. Very friendly, efficient, and painless. It was hard to part with my Outback but I'm very happy with my new Crosstrek. Thank you More

by GEWHIT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Vincent Zanetti
May 13, 2021 -

Steve Lewis Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new Subaru Crosstrek and don't hesitate to reach out if you need anything else. Joe Clark General Manager

May 12, 2021

Have always given 5 stars. However, this time, it took leaving messages twice and not getting any call back, and then a third phone call before I reached a live person to schedule a recall visit. No expl More

by OAKMONT900
Recommend Dealer
Yes
Employees Worked With
Not sure who I finally spoke with.
May 13, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to submit a review. We take pride in good customer service and happy to have you as a customer. I, however, apologize that it took three phone calls for you to schedule a recall visit. If you would like to further discuss your concerns, feel free to contact me at your convenience. Joe Clark General Manager

May 11, 2021

I brought my Subaru Ascent in for the scheduled mile checkup, was very surprised at how little the wait was. As always, they were very nice.. More

by HAH122156
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
May 12, 2021 -

Steve Lewis Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

May 10, 2021

I dropped off the car for oil change and headlight replacement without an appointment. I was surprised that the job took less than 45 minutes. I was promptly notified and future potential actions wer More

by VOLTRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel DeJesus
May 10, 2021 -

Steve Lewis Subaru responded

Thank you so much for your kind words for our service department, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

May 10, 2021

you’re very careful about the pandemic and car sales. When vaccinated a long overdue used car was purchased; and they did a great job! It was a lot loaded with recent lightly used one to three year old c More

by JHANSIAVOY0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clark, David Hanks, Benny Cruz, Joseph Boucher, Tyler Dubay-Martin
May 10, 2021 -

Steve Lewis Subaru responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Joe Clark General Manager

May 10, 2021

Going to steve Lewis for service is one of the reasons why I keep buying subarus!! The service department is always so amazing and caring. I feel they go above and behind, they are very mindful of my time More

by ALLISONBOYDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen, Tyler Dubay-Martin
May 11, 2021 -

Steve Lewis Subaru responded

Thank you so much, Allison, for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Steve Lewis Subaru! Joe Clark General Manager

May 09, 2021

pleasurable experience, low pressure, friendly and knowledge able salesman. the performance of the vehicle was wonderful offering most features that are extras on other dealers cars. this is my secon More

by wonderscapes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Boucher
May 10, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Subaru! All of us at Steve Lewis Subaru are glad to have you as a customer. Joe Clark General Manager

May 08, 2021

They were very patient while I test drove all their cars, they were very nice & not pushy or annoying. We had a fair negotiation also. More

by rockinmyers22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Dubay-Martin
May 09, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

May 07, 2021

Manuel De Jesus, my service advisor, was very helpful and well-informed. Fast and efficient service; much shorter wait than I had expected. Waiting room clean and comfortable. Cost for oil change, tire rot More

by tkf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel De Jesus
May 09, 2021 -

Steve Lewis Subaru responded

It's great to hear that Manuel was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

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