Back

Steve Lewis Subaru

Hadley, MA

4.8
3,364 Reviews

315 Russell St

Hadley, MA

01035

Directions

By Type

Showing 3,364 reviews

May 20, 2021

I’ve been a customer for many yearsSteve Lewis is I’ve been a customer for many years Steve Lewis is reliable and honest I feel safe with the car care I get Brandon Axton in Service has been a co More

by Mandrews13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Axton
May 21, 2021 -

Steve Lewis Subaru responded

Thank you so much for your kind words for Brandon, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

May 19, 2021

Very accommodating and friendly and explains what needs to be done. I stopped by and they fit me in to change oil without appointment.. That was great. More

by BRIANO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
May 19, 2021 -

Steve Lewis Subaru responded

Thank you, Brian, for choosing Steve Lewis Subaru, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Clark General Manager

May 19, 2021

Very responsive to my requests, easy to schedule appointments with minimal waiting and everyone is very pleasant and friendly. Very convenient to where I live. More

by tmrosenfeld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
May 19, 2021 -

Steve Lewis Subaru responded

We appreciate your business and our team looks forward to serving you again soon! Joe Clark General Manager

May 19, 2021

Service team at Steve Lewis Subaru, Hadley MA were understanding and professional with efficiency. Accommodated my request for service knowing I was planning a trip. How awesome is that! More

by MARYALYCE.MORRISSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Szewczyk
May 19, 2021 -

Steve Lewis Subaru responded

It's great to hear that we were able to help you before your trip. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Steve Lewis Subaru! Joe Clark General Manager

May 18, 2021

I Arrived early. Was welcomed and reassured that I would be taken care of in a timely manner. And was. Everybody is friendly and helpful. More

by JEANCTRAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
May 18, 2021 -

Steve Lewis Subaru responded

Thank you for your very kind review, Jean. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

May 16, 2021

The service department took my outback 2020 and did a very good inspection. They gave me all the paper and it was nice that they did told me everything. More

by JOHJOA42
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
May 17, 2021 -

Steve Lewis Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

May 15, 2021

Upon arriving on the lot sales were knowledgeable, friendly, and pressure free. Efficient car buying experience. Car has been excellent so far. Appreciated the technology overview and offer to return More

by amybramos
Recommend Dealer
Yes
Employees Worked With
David Hanks, Tyler Griswold, Roger Dugas
May 15, 2021 -

Steve Lewis Subaru responded

Thank you for sharing your thoughts about your experience with Steve Lewis Subaru. We appreciate your business and hope you'll enjoy your new Subaru! Joe Clark General Manager

May 15, 2021

4th Subaru! Love them! Car is great. Took over a week, and multiple phone calls/messages to get registration, finally got it 10 days later More

by PAMAUDIO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny got my Reg to me so I could get an inspection. , Matt Tirrell
May 15, 2021 -

Steve Lewis Subaru responded

Thank you for choosing Steve Lewis Subaru, your feedback and rating mean a lot to us. We're glad we were able to assist you with your fourth Subaru purchase, and we hope you'll continue to enjoy your Subaru vehicles! Joe Clark General Manager

May 18, 2021 -

PAMAUDIO responded

Did you even read the rest of my comment? Matt really dropped the ball on my registration! I had also had difficulty getting calls back prior to the purchase. He said his daughter had changed settings on his cell phone. But what about the messages I left on his work extension, and with other people? The registration was requested ASAP, because of a trip....and the date on it was the 4th, but it was not sent to me, until I called on the 11th. Matt was out, so Vinny found it and immediately sent it out so I could get my car inspected on the final legal day to do so.

May 14, 2021

Jesse was so helpful and prompt in getting my car fixed. It didn't hurt that I got to drive a new Crossfit for a few days and he found ways to cut the costs of the repairs. Thanks Jesse! More

by BECKER41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
May 14, 2021 -

Steve Lewis Subaru responded

Thank you for the kind words for Jesse and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

May 14, 2021

I had 2 recalls requiring repairing. I was never notified by Subaru. Rep said notification comes when you bring your car in for service. Yo. More

by csuopis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Employee not listed
May 31, 2021 -

Steve Lewis Subaru responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Joe Clark General Manager

...
67
...