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Steve Lewis Subaru

Hadley, MA

4.8
3,364 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,364 reviews

May 26, 2021

The entire service department is made up of very talented and capable employees that are always very professional and forthright. I enjoy their enthusiasm and caring attitudes.. More

by CSSPAULDING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse and Brandon
May 26, 2021 -

Steve Lewis Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

May 26, 2021

I feel that the dealership offers a typical car sales experience. Typical negotiation with a large fee presented afterwards, and constant up sale during final paper work. Service department has been su More

by JAMCWILLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benny Cruz, Terra Hondrogen
Jun 12, 2021 -

Steve Lewis Subaru responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Clark General Manager

May 26, 2021

The service experience was OK but shortly after I had a warning light come on. I don’t believe in coincidence. Next available follow up appointment to check on service light is several weeks away. A bette More

by jcherof
Recommend Dealer
No
Employees Worked With
Benny Cruz, Terra Hondrogen
Jun 12, 2021 -

Steve Lewis Subaru responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Clark General Manager

May 24, 2021

Service Manager went the extra mile to get a repair covered under my extended warranty. Always a pleasure to do business here. Thank you all More

by THEODORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse & Will Lamb both - 5 stars, Joe Clark, David Hanks, Jon Kubik
May 24, 2021 -

Steve Lewis Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

May 24, 2021

The service department is amazing, I was in and out in under a half an hour for my oil change and tire rotation. Thank you for your excellent service. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
May 25, 2021 -

Steve Lewis Subaru responded

Dave, thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

May 25, 2021 -

Dave responded

Joe, Every time I have been in for service, it has been fantastic. Despite the distance from where I live in Pittsfield, I use you guys for even my oil changes. Your service department is why I will be replacing my Subaru with a new one from from Steve Lewis when the time comes. Many thanks. I only wish you were closer to me. Dave

May 24, 2021

This is our 5th Subaru that we have gotten from Steve Lewis Subaru . This is always a pleasant experience and we leave feeling well taken care of ! We had the pleasure of having Tyler help us get into a More

by jckorbut
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Tyler Dubay-Martin
May 24, 2021 -

Steve Lewis Subaru responded

We are very happy to hear that Tyler provided you with such a positive experience! We sincerely value your loyal business and hope you'll enjoy your new Forester. We look forward to working with you again! Joe Clark General Manager

May 24, 2021

The service reps are great! I have never had a problem with any of them. They are courteous and extremely friendly. A pleasure to go into the department and know that I am welcomed and will be treated gre More

by cbobala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
May 24, 2021 -

Steve Lewis Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Thank you again for choosing Steve Lewis Subaru! Joe Clark General Manager

May 24, 2021

My car was in for a recall which was successfully completed. This was the second try at this recall. They got the information to complete the service and got the job done. More

by CYAG
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
May 24, 2021 -

Steve Lewis Subaru responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

May 22, 2021

My third Subaru from Steve Lewis. Love the cars, impressed with the service. Staff is very competent and friendly. Will likely buy my next Subaru there as well. More

by RNEWTON6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
May 24, 2021 -

Steve Lewis Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and hope you'll enjoy your new Subaru. We look forward to assisting you with any future vehicle needs! Joe Clark General Manager

May 20, 2021

I always have a great experience when going in for service. No one tries to sell me anything I don’t need and I am in and out pretty quick. More

by allyferna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
May 21, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience, and we look forward to seeing you next time! Joe Clark General Manager

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