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Steve Lewis Subaru

Hadley, MA

4.8
3,364 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,364 reviews

June 01, 2021

Service Dept is great.Reliable, courteous and Service Dept is great. Reliable, courteous and efficient. I have a 2016 Subaru Crosstrek with over 200k miles. I just bought my son and daughter eac More

by DSTMARIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Jun 01, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to share your fantastic feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for your loyalty; we truly appreciate your business, Marie! Joe Clark General Manager

June 01, 2021

Steve Lewis Subaru has a good word-of-mouth reputation in the valley. Tyler Griswold was the salesman, he was very helpful and not pushy. Jason, who setup my visit over the phone, was very polite and helpful More

by Erik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Griswold, Jack Walczak, Jason Bastia
Jun 01, 2021 -

Steve Lewis Subaru responded

Erik, Thank you so much for your excellent review! We are so glad that Tyler had the opportunity to work with you, and we are thrilled that you found your experience working with Tyler and Jason to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Joe Clark General Manager

June 01, 2021

Best service department of any new car dealer I have experienced. I feel confident about the quality of work and appreciate the positive atmosphere of the workplace. More

by VOUROS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse and Brandon, Benny Cruz, Terra Hondrogen
Jun 01, 2021 -

Steve Lewis Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

June 01, 2021

My experience started off fine. Steve Lewis has a great inventory of cars, and I easily found a quality vehicle. However, I was led to believe I would get it much sooner (within days) of purchasing. It too More

by NIKKI.DEMICHAEL
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Teixeira
Jun 19, 2021 -

Steve Lewis Subaru responded

Nikki, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to me directly to let me know the best way to contact you and will reach out. Joe Clark General Manager

May 31, 2021

I had asked for my snow tires to be replaced by by my all-weather tires (on rims in the back), but had to remind the staff to do it after the car was "finished." I was glad I looked before driving away. More

by CSQUEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
May 29, 2021

This dealership has extremely friendly and knowledgeable staff. They thoroughly explain everything and make sure they have answered all questions. They go above and beyond to ensure a great experience. More

by BEH88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Rich Grono
May 30, 2021 -

Steve Lewis Subaru responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Joe Clark General Manager

May 29, 2021

They were very polite, helpful, and efficient. We missed the free customer transportation van and hope that it will be reinstated soon. It is a nice service. More

by SJB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon and Jesse - 5 stars each
May 30, 2021 -

Steve Lewis Subaru responded

Thank you for choosing Steve Lewis Subaru, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Clark General Manager

May 28, 2021

Just bought a wonderful new 2021 Outback Touring and simultaneously had Service Dept complete maintenance, replace upper oil pan & put on new tires on my 2017 Subaru Outback so that I could sell the ca More

by karen.h
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Benny Cruz, Rich Grono
May 28, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Outback! All of us at Steve Lewis Subaru are glad to have you as a customer. Joe Clark General Manager

May 27, 2021

Very helpful and informative for me buying my first new car! Absolutely 100% satisfied with my service and my experience was better than I expected More

by ASHLIEMACFARLANE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack , Michael Teixeira, Tyler Dubay-Martin
May 27, 2021 -

Steve Lewis Subaru responded

Thank you, Ashlie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Congratulations on your new vehicle and thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

May 27, 2021

The service department at Steve Lewis Subaru couldn't be nicer. That goes a long way in addition to the skill and expertise when it comes to taking car of the car and the driver. They are patient and cons More

by TLMURRAY8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will
May 27, 2021 -

Steve Lewis Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

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