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Steve Lewis Subaru

Hadley, MA

4.8
3,364 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,364 reviews

July 01, 2021

Quick, responsive service Provided information as needed. Did not misuse my time (no unnecessary waiting) More

by MARGARET.STEVENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Jul 01, 2021 -

Steve Lewis Subaru responded

Margaret, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

June 30, 2021

Very pleasant professional experience I would highly recommend them and look forward to utilizing the service department in the near future. A very nice atmosphere More

by Eileen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Rich Grono
Jul 01, 2021 -

Steve Lewis Subaru responded

Thank you, Eileen, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Steve Lewis Subaru are glad to have you as a customer. Joe Clark General Manager

June 30, 2021

Left my car for the day. 400 dollars later and still have the problem. Now I have to wait two more weeks to get another appointment. Dissatisfied More

by JUDYWEAVER600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know names
Jul 17, 2021 -

Steve Lewis Subaru responded

Judy, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. Hopefully we can discuss this in more detail soon so we can get this matter resolved. Joe Clark General Manager

Jul 20, 2021 -

JUDYWEAVER600 responded

So after 3 visits to correct squeaking brakes ,the sound is still going on. Very disappointed. I’m taking my car to a different mechanic. Don’t know if I will go back and do business with Steve Lewis Subaru

June 30, 2021

Brian Kane was very nice to deal with. He was knowledgeable and respected our need to have to think about the decision. It was a pleasant experience (I usually do not like looking for cars and de More

by ldmitchell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kane
Jul 01, 2021 -

Steve Lewis Subaru responded

Congratulations on your new vehicle! We are so glad that Brian and our team had the opportunity to work with you, and that they could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Joe Clark General Manager

June 28, 2021

Our experience at Steve Lewis was great, as usual! Tyler was very helpful and informative. Of course, our dealings with Dave Hanks continued to be great. It was a pleasure to see him again! It is the kind More

by CapSubaru
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Tyler Dubay-Martin
Jun 28, 2021 -

Steve Lewis Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

June 28, 2021

Brian Kane sales representative was awesome during our entire experience and was very helpful with getting us into our new Subaru! More

by capony91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kane
Jun 28, 2021 -

Steve Lewis Subaru responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Brian and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Joe Clark General Manager

June 28, 2021

As always, thorough, careful and top notch. I really appreciate how educational everyone is at STeve Lewis Subaru, and how focused they are on my safety. More

by HOLLY_GRAHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Jun 29, 2021 -

Steve Lewis Subaru responded

Thanks for your review, Holly! Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that we were able to help you out. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

June 28, 2021

Due to Covid my Subaru has been driven very little. So one of my brakes had locked up, which was an emergency as I'm preparing for a long trip. They worked me in on a day I could get there, checked all th More

by LMATSON0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Axton, Benny Cruz
Jun 29, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to share your thoughts on working with our team! We're glad to hear we delivered such a great experience! Joe Clark General Manager

June 28, 2021

I have always had repairs done on my 2013 Subaru Outback at your facility and am very pleased with repairs. More

by dwillia1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Williams,Dorothy, Benny Cruz
Jun 29, 2021 -

Steve Lewis Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We truly appreciate your loyal business! Joe Clark General Manager

June 27, 2021

I trust Steve Lewis Subaru and their services so I keep coming back. And the staff is very courteous. More

by etrzepacz
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Vincent Zanetti
Jun 28, 2021 -

Steve Lewis Subaru responded

Here at Steve Lewis Subaru, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Joe Clark General Manager

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