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Steve Lewis Subaru

Hadley, MA

Overview
Reviews
Vehicles
4.8
3,364 Reviews
Call Dealership (413) 584-5355
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315 Russell St

Hadley, MA

01035

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Showing 3,364 reviews

December 22, 2022

Great experience, walked me through the whole process and kept me updated throughout. Always available to answer questions. More

by kelseycollins
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen, Michael Teixeira, Seth Bourdeau
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Dec 22, 2022 -

Steve Lewis Subaru responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

December 21, 2022

Terra and Tyler and Joe Clark all helped me seamlessly turn in my lease i got from them 3 years ago. Very kind and professional, cannot wait to return! More

by SLSBrentt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen, Joe clark, Tyler Griswold, Tyler Dubay-Martin
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Dec 22, 2022 -

Steve Lewis Subaru responded

Here at Steve Lewis Subaru, customer satisfaction is our #1 priority. I'm glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Joe Clark General Manager

December 20, 2022

Jesse went above and beyond and my 5-year-old car is now ready for a cross-country trip in the new year. Thank you, Steve Lewis Subaru! More

by GFS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse (service advisor)
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Dec 21, 2022 -

Steve Lewis Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Clark General Manager

December 17, 2022

Great express service for oil change. Whole thing took less than one half hour. Comfortable waiting room too!! More

by DERVINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jevon
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Dec 18, 2022 -

Steve Lewis Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

December 16, 2022

Poor ability to register car in NY. Not able to give progress updates. No idea when can will be delivered. More

by JSAGALYN
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Brian Kane
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Dec 21, 2022 -

Steve Lewis Subaru responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Clark General Manager

December 15, 2022

I was impressed with the company’s ability to maintain such a high standard of excellent customer service! Polite staff, Respectful, Timely, Efficient, clear and detailed information and kept me informed! More

by JBass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Clark, Todd Gerry, David Hanks, Michael Teixeira, Tyler Griswold, Roger Dugas, Rich Grono, Vincent Zanetti, Jason Bastia, Tyler Dubay-Martin
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Dec 16, 2022 -

Steve Lewis Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

December 15, 2022

Very pleased with are service and friendly staff. We were waiting and was surprised it took 3 hours to change tires. More

by FOXY_ROXY2851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Lamb
Report | Print
Dec 16, 2022 -

Steve Lewis Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. We do apologize for the long wait and appreciate your patience. Thank you for choosing Steve Lewis Subaru! Joe Clark General Manager

December 13, 2022

Polite staff Respectful Timely Quick with paperwork Convenient Worked within my personal situation to complete the deal More

by BODZINSKI1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
David Hanks, Tyler Griswold
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Dec 14, 2022 -

Steve Lewis Subaru responded

Thank you for choosing Steve Lewis Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Clark General Manager

December 12, 2022

Great service people, very helpful. Brandon and Jesse took good care of me. I appreciated the heads up from Jesse about the new model I was getting as a loaner seeming to stall at full More

by rosent25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, Jesse 5 stars
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Dec 13, 2022 -

Steve Lewis Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon and Jesse met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

December 12, 2022

Excellent service, was very nervous coming into a dealership for the first time, but my experience was great and Rich was totally understanding and helpful. Definitely would recommend! More

by Sloan Tomlinson
Recommend Dealer
Yes
Employees Worked With
Rich Grono
Report | Print
Dec 13, 2022 -

Steve Lewis Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Sloan, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

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