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Steve Lewis Subaru

Hadley, MA

4.8
3,364 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,364 reviews

July 17, 2021

Joe Bouchar was amazing. He was patient efficient and made the process really easy. I am so happy with our purchase and would work with Joe again! More

by gretchendel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Boucher
Jul 19, 2021 -

Steve Lewis Subaru responded

Thank you so much for taking the time to share this wonderful feedback for Joe and the team. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Joe Clark General Manager

July 16, 2021

Manuel and Jesse at Subaru worked within my scheduling constraints to keep my family safe ahead of a long road trip. Thank you so much! More

by FC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Manuel, Jesse, Benny Cruz, Terra Hondrogen
Jul 16, 2021 -

Steve Lewis Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

July 16, 2021

Matt Tirrell the salesman was a very kind personal individual. Was very knowledgeable of the vehicle we were interested in. He took all the time needed with patients to all of our questions. Everyone More

by luismagalhaes413
Recommend Dealer
Yes
Employees Worked With
Michael Teixeira, Matt Tirrell
Jul 19, 2021 -

Steve Lewis Subaru responded

Thank you, Luis, we are very happy to hear that Matt and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

July 15, 2021

My appointment for a quick oil change turned into needing all four breaks done, and when Brandon heard that I'd had travel plans that day, he set me up with a loaner - way above what I'd expect and greatly a More

by DOUG.MACMILLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Jul 15, 2021 -

Steve Lewis Subaru responded

Thank you for the kind words, Doug, for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

July 15, 2021

Rich and Jack did everything they could do to make me leave happy and with a car. i would reccomend them to anybody who asks More

by SARAKATE218
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Teixeira, Rich Grono, Jack Walczak
Jul 16, 2021 -

Steve Lewis Subaru responded

Here at Steve Lewis Subaru, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Rich and Jack. We appreciate your review! Joe Clark General Manager

July 14, 2021

Fabulous service. I had a recall done on my car and the expected wait was over two hours and they called their shuttle service to bring my two towns over and coordinated my pickup. Excellent experience! Hi More

by Jillianjohnson96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Jul 14, 2021 -

Steve Lewis Subaru responded

Thank you for this wonderful feedback, Jillian! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru! Joe Clark General Manager

July 14, 2021

My best customer service experiences are always had at when I go to Steve Lewis Subaru - Took care of regular oil change and also made sure my wipers were ok - The service team is so well organized and v More

by JerryN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Szewczyk - Excellent Servie Dept Manager , Joe Clark
Jul 14, 2021 -

Steve Lewis Subaru responded

Thank you so much for your excellent review, Jerry! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

July 13, 2021

The service department is always friendly and explains what my car needs, the only complaint is how long it takes to get any type of appointment. More

by dawnsanders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Jul 13, 2021 -

Steve Lewis Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

July 13, 2021

Express service did not turn out be be express!! But the service department was wonderful about putting me into a car while they worked out the problem. More

by vickiela
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Jul 13, 2021 -

Steve Lewis Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

July 13, 2021

I showed up with no appointment and Rich Grono my sales person was more than happy to help me with purchases (yes I bought 2 Subaru’s)! Everyone I met at the dealership was helpful snd engaging. I’ll be ba More

by dkmeininger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Rich Grono, Ryan Spahl
Jul 13, 2021 -

Steve Lewis Subaru responded

Thank you so much for choosing Steve Lewis Subaru! Congrats on your two new Subarus, and let us know if we can be of any more assistance! Joe Clark General Manager

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