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Steve Lewis Subaru

Hadley, MA

4.8
3,364 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,364 reviews

August 19, 2021

Efficient and professional – service is great, really listen to what needs to be repaired and once the work is completed the staff went through everything, making sure I didn't have questions. More

by ruth.lague
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Szewczyk
Aug 19, 2021 -

Steve Lewis Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

August 16, 2021

Joe Boucher is the man! I was a first time car buyer and he was happy to educate me on the process and the options. He was also super patient with me when I changed my mind at the last minute, and again whe More

by njanka
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Boucher
Aug 16, 2021 -

Steve Lewis Subaru responded

It's great to hear that Joseph was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

August 16, 2021

Everything was great. Our new car was ready quick. I feel like we got a fair price for our trade and new vehicle. Scott was super nice and patient. Place was super clean. I will definitely come back for all More

by CLIFFANDLILLY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Scott Lunt
Aug 16, 2021 -

Steve Lewis Subaru responded

Hello Cliff and Lilly, Thank you so much for choosing Steve Lewis Subaru! Congrats on your new purchase, and let Scott know if we can be of any more assistance! Joe Clark General Manager

August 16, 2021

The service department was efficient, friendly, happy to educate me about the need for an expensive 60K servicing, and flexible on timing for the loaner. Generally a pleasure to do business with. More

by Nancy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse was running the show and he was terrific!
Aug 16, 2021 -

Steve Lewis Subaru responded

Nancy, We are very happy to have provided you with such a positive experience working with Jesse and our service team! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

August 13, 2021

Rich and the manager went above and beyond to inform me about my options and get me in the car I wanted. Rich was so patient and helpful. More

by stephenzimora
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Rich Grono
Aug 13, 2021 -

Steve Lewis Subaru responded

Thank you for sharing your experience with us, Stephen! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Joe Clark General Manager

August 13, 2021

Rich was great to work with. He took as much time as I needed and all my questions were answered. Everyone was exceptional and I would not hesitate to recommend Steve Lewis Subaru. In fact I did and the More

by kepcs52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Teixeira, Rich Grono, Jack Walczak
Aug 13, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to share your thoughts on working with Rich and our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

August 13, 2021

Rich was easy to work with. He answered all my questions, even when I asked the same question twice. It was great to decide on a car and get it within 3 days. More

by CARROD413
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Teixeira, Rich Grono, Jack Walczak
Aug 13, 2021 -

Steve Lewis Subaru responded

It's fantastic to hear that Rich provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Steve Lewis Subaru! Joe Clark General Manager

August 13, 2021

Was pleasantly surprised by the TFL tire credit! Now I'll be able to use the discount money for my other needs. Wait time was shorter than expected. Friendly C.S. More

by maguda2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure. Brandon Axton. On paper work
Aug 16, 2021 -

Steve Lewis Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

August 12, 2021

Steve Lewis Subaru is my go to dealership for 15 years. My 2019 Subaru Crosstrek is my second car that I bought here, serviced/continue to service. Benny Cruz and Terra Hondrogen from the service departmen More

by POLYSEMICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Aug 12, 2021 -

Steve Lewis Subaru responded

It's great to hear that Benny and Terra provided you with excellent customer service while assisting you with your recall. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Steve Lewis Subaru! Joe Clark General Manager

August 12, 2021

The customer service was excellent and they patched the tire for no charge which was great. My only negative is the price of $100 is a lot for me on a fixed income. More

by jfrobertret2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
Aug 13, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to share your thoughts on working with Terra and our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

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