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Steve Lewis Subaru

Hadley, MA

4.8
3,364 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,364 reviews

November 30, 2021

The waiting room is terrible because of the acoustics. You can hear voices from all over the building mixed with bland radio. I wished I had earplugs. More

by bhyams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Nov 30, 2021 -

Steve Lewis Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

November 28, 2021

We brought up concerns about the car we were interested in, they listened and addressed all our concerns. I wound return to this dealership in the future for other vehicle purchases. Very good experience More

by Renée
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Rich Grono, Seth Bourdeau
Nov 29, 2021 -

Steve Lewis Subaru responded

Renee, Congratulations on your new vehicle! We are so glad that Seth had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Joe Clark General Manager

November 26, 2021

We went in to turn in our old leased Outback and investigate a new one. Scott drove the perfect one to the front of the lot and we were finished with the process in just over an hour! More

by CSTAELIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lunt, Jack Walczak
Nov 26, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Steve Lewis Subaru are glad to have you as a customer. Joe Clark General Manager

November 24, 2021

Wonderfully prompt and highly professional service. I appreciate the updates via text as work progresses. Staff follows all safety (Covid...) protocols, which makes me feel safe. Thanks all. Kim More

by yoginigirrl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Nov 24, 2021 -

Steve Lewis Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

November 24, 2021

Reliable, thorough and much faster than I expected. Thank you so much! I'm a new customer and will be coming back for sure! More

by Lindsay D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Nov 26, 2021 -

Steve Lewis Subaru responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

November 24, 2021

Mostly good experience with this dealership. Service took a little longer than expected. I like the cleanliness and spaciousness of the waiting area and bathroom. More

by NINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon, Terra Hondrogen
Nov 26, 2021 -

Steve Lewis Subaru responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

November 19, 2021

The atmosphere of the dealership was very relaxing which made shopping for a new car very enjoyable. There was absolutely no pressure from the dealer. He was extremely knowledgeable on the car and explain More

by moonharold
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Roger Dugas
Nov 19, 2021 -

Steve Lewis Subaru responded

Thank you, Harold, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

November 18, 2021

The staff are very friendly and they helped me resolve my issue quickly and efficiently. More

by Kriesessoint
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Gerry, Benny Cruz, Terra Hondrogen
Nov 18, 2021 -

Steve Lewis Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

November 17, 2021

Your dealership is professional, thorough in its service department and has extremely communicative and friendly staff. I feel very confident that my Subaru Crosstrek is being well taken care of. More

by AFINLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept - Jesse (not sure of last name)
Nov 17, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

November 17, 2021

They did a very quick walk-in 24K service for my 2018 Outback. I was in and out in under an hour. They also cleaned my windshield which was filthy; what a treat when I took the car the next night which More

by CHRISTOPHER.KOSTAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Nov 17, 2021 -

Steve Lewis Subaru responded

Christopher, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

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