Back

Steve Lewis Subaru

Hadley, MA

4.8
3,364 Reviews

315 Russell St

Hadley, MA

01035

Directions

By Type

Showing 3,364 reviews

December 17, 2021

Vincent Zanetti was great. He quickly found and got us just the Impreza we were hoping for. This is the third Subaru in our fleet from Steve Lewis. We love these cars! More

by jdniedzielski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Rich Grono, Vincent Zanetti
Dec 18, 2021 -

Steve Lewis Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Vincent and our team met your expectations. Thank you again for choosing Steve Lewis Subaru, we look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

December 17, 2021

Excellent service, Scott explained everything inside and out. Also, very patient with all our questions as this was our 1st Subaru. Very impressed by our whole experience. Great place !!! More

by MARYFICKETT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Scott Lunt
Dec 18, 2021 -

Steve Lewis Subaru responded

Thank you, Mary! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

December 15, 2021

Tyler Griswold was awesome. Seriously, one of the top car buying experiences possible. No hard sell, pleasant, informative. One in a million. Definitely would recommend him More

by griff39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Tyler Griswold
Dec 15, 2021 -

Steve Lewis Subaru responded

We are very happy to hear that Tyler provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

December 15, 2021

The Belt replacement went well but the Rear Gate Stays were not done because the correct parts were not in stock. So I have to wait a month for another appointment. I hope the right parts will be in t More

by CRC32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Dec 15, 2021 -

Steve Lewis Subaru responded

Providing a positive experience is our top priority, and we apologize that the correct parts were not in stock during your visit. Please reach out to us directly if you would like to discuss your visit in greater detail and we will clear up any issues. Joe Clark General Manager

Dec 15, 2021 -

CRC32 responded

I went in for service on 12/11/2021 for a belt replacement and gate stays replacement, The Belt was replaced. The gate stays were the wrong ones in stock. An appointment for the gate stays replacement is now scheduled for 01/10/2022. I called the parts department and was told thay are in now. In the mean time I can't use the back of the Forester because the gate won't stay up. Why such a long wait?

December 13, 2021

Had a nice experience with Todd Gerry no pressure. I also feel I got a good price for my 2017 forester. More

by GSHMS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Gerry, Jack Walczak
Dec 13, 2021 -

Steve Lewis Subaru responded

Congratulations on your new purhase! Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

December 13, 2021

Service was performed per quote. Provided with no cost loaner/ rental car. All personnel were professional, prompt, courteous and communicative. More

by Smokey SJB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Szewczyk
Dec 13, 2021 -

Steve Lewis Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Clark General Manager

December 13, 2021

The service was efficient provided in a very friendly fashion.. The wait for the work to be completed was reasonable. More

by RAVAHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Dec 13, 2021 -

Steve Lewis Subaru responded

We are very happy to hear Benny and Terra provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

December 10, 2021

Fantastic service from attentive and knowledgeable staff. I prefer their system of not needing an appointment for routine service. More

by NKIRCHEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Szewczyk
Dec 10, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Clark General Manager

December 10, 2021

I had a great experience. Seth was my salesman, and he was great. Informative, energetic, and honest. Ryan, the Sales Manager was very accomodating and extremely helpful. I could not be happier with my ex More

by BRANDONDESMARAIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Teixeira, Ryan Spahl, Jack Walczak, Seth Bourdeau
Dec 11, 2021 -

Steve Lewis Subaru responded

Brandon, Thank you for your business and this review. We're happy to hear Ryan and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

December 09, 2021

I walked in without an appointment as I could not make my scheduled appointment last week. They did my service and was done within an hour. More

by HISERBILL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Dec 10, 2021 -

Steve Lewis Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Steve Lewis Subaru! Joe Clark General Manager

...
40
...