Back

Steve Lewis Subaru

Hadley, MA

4.8
3,367 Reviews

315 Russell St

Hadley, MA

01035

Directions

By Type

Showing 3,367 reviews

February 20, 2023

Took awhile, would have been helpful to be updated after the hour that I was told it would take, went by. I had to initiate the follow-up after an hour 1/2 and the vehicle was ready shorty thereafter. More

by gec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
Feb 21, 2023 -

Steve Lewis Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

February 20, 2023

Brandon was extremely helpful in the service dept. They took my Forester in and kept me updated on the replacement of the transmission. They had to order one and got me an extended warranty so I did More

by SAFRENCHIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Feb 21, 2023 -

Steve Lewis Subaru responded

Thank you for choosing Steve Lewis Subaru. Your feedback and rating mean a lot to us. We're glad Brandon and the team were able to help, and we hope to see you again! Joe Clark General Manager

February 18, 2023

Always on time and very courteous and keeps you up to date on your car. More

by CAMPING50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessi
Feb 19, 2023 -

Steve Lewis Subaru responded

Thanks for sharing your experience with Steve Lewis Subaru. Jessi and our team appreciate your business and hope to see you again soon! Joe Clark General Manager

February 18, 2023

Best service I've ever had. Will Lam and is team very very customer oriented . Order part and installed it properly. More

by Frank 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hanks, Tyler Griswold, Rich Grono, Vincent Zanetti
Feb 19, 2023 -

Steve Lewis Subaru responded

Thank you, Frank! Will and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

February 14, 2023

Recently brought my 2020 Crosstrek in for routine service. The first time there was a long wait. Jevon kindly allowed me to come back at a less busy time. He and Jeremy then took care of me. They are More

by GGOLDSBURY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jevon, Jeremy in Service! Both excellent!
Feb 14, 2023 -

Steve Lewis Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jevon and Jeremy met your expectations. Thank you for choosing Steve Lewis Subaru, we look forward to having you as a valued customer for many years to come! Joe Clark General Manager

February 07, 2023

Always great people to deal with friendly and professional. Great job knowledg. willing the additional distance to make sure customer is happy More

by DONE354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
Feb 07, 2023 -

Steve Lewis Subaru responded

Thank you for taking the time to leave us this great review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

February 07, 2023

brought my Forester in for service. Jesse knew it would take awhile, and had a car ready for me to use. Got me in and out in a matter of minutes. Kept me updated via text and let me kno More

by bellsw1020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Feb 07, 2023 -

Steve Lewis Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jesse and our team, and we look forward to working with you again. Joe Clark General Manager

February 03, 2023

The people were great! Oil light came on when driving home. It was a quart low. Husband fixed it. More

by ALIREDD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Hanks, Michael Teixeira, Vincent Zanetti
Feb 05, 2023 -

Steve Lewis Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Steve Lewis Subaru. Joe Clark General Manager

January 28, 2023

It is great to get an appointment in the same week as other dealers are booked weeks out. More

by buckhill.vt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Axton
Jan 29, 2023 -

Steve Lewis Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

January 25, 2023

I don't know who Michael Teixeira is. I worked w Brian Kane. Brian was available for questions at any time. His follow up was good. He really knows the vehicles well. More

by margeryll
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Kane, Jack Walczak
Jan 26, 2023 -

Steve Lewis Subaru responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

...
4
...