Steve Lewis Subaru

I was impressed with the time and attention I was given as I purchased my 2011 Subaru Legacy from Steve Lewis Subaru in Northampton, MA. John Acadia was very helpful sharing his personal knowledge of the as I purchased my 2011 Subaru Legacy from Steve Lewis Subaru in Northampton, MA. John Acadia was very helpful sharing his personal knowledge of the Legacy as we took a test drive in the rain which was great weather for displaying the potential of this car. The research I had done with Consumer Reports made the Legacy one of my top 3 choices,but my experience with John and the Steve Lewis staff solidified my decision. The final paperwork for my purchase was handled in a professional, thorough, and speedy manner which I appreciated. When I returned to Steve Lewis's service department for installation of my bluetooth kit last week, John who was just walking through the waiting room greeted me by name as I waited and inquired about my satisfaction and the progress of the installation making the Legacy the perfect car for my needs. Thank you to John and the Steve Lewis family. More

I knew i wanted a Subaru, but wasn't sure which dealer. I called Steve Lewis Subaru, they were the most convenient for me. I made an appointment with Todd, told him I had a trade and while I took a test driv called Steve Lewis Subaru, they were the most convenient for me. I made an appointment with Todd, told him I had a trade and while I took a test drive I wanted them to give me a trade in price when we got back. He was excelent, and I've been in sales management for 35 years myself, he showed me all the options on the 2011 Outback premium, answered all my questions honestly, this was my first Subaru, so I had a lot of questions. We sat down with Byron , went over the pricing, bounced a couple of things up to Joe, and that was it in one meeting. I got a good feeling about the place, a good price for what I got, and had a little fun in the process. When I picked up the car the next week, everything was set: plates, sticker, insurance, warrenty, and a full tank of gas (18.5 gallons!). The owner Steve happen to walk by, introduced himself, and told me if I ever had any issues, to let him know. I told him I appreciated it but he had a good crew and I didn't think I would have to, but I thought that was a class thing to do, although it seems small, it is reassuring. Love the car. I showed my daughter in law over the weekend, she was looking for a new car. I gave her Todd's #, I usually don't do that but I knew how he was as a person. I didn't get involved with the visit, deal, I wanted it to be her choice. She called me that night with my son and told me they bought a new Outback! Made my day. More

Purchased a 2010 Impreza sedan with 15,000 miles. The car had a small dent on R side door and blemish on passenger dash panel, which were both fixed or to be fixed with sale. But when picking up car, wa car had a small dent on R side door and blemish on passenger dash panel, which were both fixed or to be fixed with sale. But when picking up car, was handed only one key. We were told there was only one key for the car, and as it was being sold "as it", we would have to pay for the 2nd key. As you know, it is very easy to lock the key in the car with subaru, therefore a 2nd key is imperative to have. We were disappointed that that was overlooked, and not included in the price. Otherwise, no problem with vehicle. More

I had a very positive experience at Steve Lewis Subaru. My sales agent Todd was very knoledgeable and courteous. They had a very good selection of vehicles to choose from and the test drive I took was very My sales agent Todd was very knoledgeable and courteous. They had a very good selection of vehicles to choose from and the test drive I took was very thorough. I would definately suggest this dealership to friend and family. More

I was looking to replace a failing car with an inexpensive, but reliable car. I was introduced to Steve Lewis at another dealership, that did not have any stock in my price range, and he encourage inexpensive, but reliable car. I was introduced to Steve Lewis at another dealership, that did not have any stock in my price range, and he encouraged me to stop at his dealership for assistance. I was already planning to stop there anyway, but I was impressed that he took the time to look at my car and offer me a trade in price in advance. I was introduced to John Acadia at the dealership. After discussing what I had, what I needed, and what I wanted he pointed me directly to a car that met all my expectations. John was respectful of my time and needs. I took a good test drive with John and got a quick sale price, without unnecessary back-and-forth tactics. I even received more for my trade in than originally offered once the owner returned and looked at my car closer. The sales room atmosphere was pleasant, non-pressured, and the coffee was greatly appreciated. More

My recent experience with Steve Lewis Subaru was a very positive one. There was no waiting for assistance, we were helped soon after coming into the showroom, unlike other dealerships we'd visited while d positive one. There was no waiting for assistance, we were helped soon after coming into the showroom, unlike other dealerships we'd visited while determining which vehicle to purchase. We were greeted with a smile by Myron, offered a cup of coffee, then introduced to John. John was very friendly and informative, had a good sense of humor, and made me feel quite comfortable. When we came back to pick up my new Forester we had the opportunity to chat with a few other employees, who were also very nice. We left feeling that the price was fair and that we were treated well. A positive vehicle purchasing experience! More

All questions were answered patiently, completely and thoroughly as well as truthfully. There was no pressure to purchase. Did not feel rushed at all. The salesman was very knowledgable and straightforw thoroughly as well as truthfully. There was no pressure to purchase. Did not feel rushed at all. The salesman was very knowledgable and straightforward. The assistant sales manager was helpful and informative. They worked well together as a team. The owner was personable and pleasant. More

Its been a while since we have shopped for a new car, and we had heard good things about Steve Lewis from friends and colleagues. From our first visit, we understood why all the good reviews. They were ver we had heard good things about Steve Lewis from friends and colleagues. From our first visit, we understood why all the good reviews. They were very welcoming, very helpful, and no pressure. We test drove a 2011 Outback there, and then proceeded to test drive several other vehicles in narrowing down our decision. When we finally decided on an Outback, we did our research online, and emailed Todd at Steve Lewis for their best price, which came back promptly and was the best deal out of the group of bids we requested from a number of dealers. The price was more than fair, and the next day we were in the dealership signing the final papers. Everyone was great to work with, and more than accommodating for any requests that we had. So far, we would recommend them to any and all. More

John was low key and low pressure. He let us decide whether we wanted the car, not convince us. And the car spoke for itself! We were happy with the financing rate, and the service to get the car whether we wanted the car, not convince us. And the car spoke for itself! We were happy with the financing rate, and the service to get the car ready to go. The guys who detailed it put my cross pieces on the roof rack for me gratis! Nice atmosphere, everyone looks like they enjoy working there. This is important to the whole experience. I would recommend Steve Lewis over any other dealership in the area. More

Overall experience: Exceptional customer service and superb product. Responded in a timely manner and very easy to work with. Always felt comfortable and never pressured. Overall we had a spectacular superb product. Responded in a timely manner and very easy to work with. Always felt comfortable and never pressured. Overall we had a spectacular experience. Very happy with product and service. I would go no where else now! More