Steve Lewis Subaru

I recently bought a certified used Subaru from Steve Lewis -- a dealership recommended to me by my father-in-law. I did a good deal of research prior to buying so I know that I paid a fair price, and th Lewis -- a dealership recommended to me by my father-in-law. I did a good deal of research prior to buying so I know that I paid a fair price, and the sales people were helpful and not too high-pressure. Each time I went to look at the car, Steve Lewis himself was at the dealership -- and when I signed the papers, he gave me his card and told me to contact him if ever I needed anything. As part of the sales agreement, the dealership said they would touch up some chipped paint spots on the car. They did the job, but it looked awful. I was really disappointed. I took some photos and emailed them to Steve Lewis. Within minutes I got a call from the dealership apologizing and asking me to make another appointment to come in. A few days later I brought the car back in and it came back looking perfect. As far as I'm concerned, this is customer service at its best. Obviously, it would have been nice if the paint had been done right the first time, but mistakes happen anywhere you go. The fact that it was corrected so quickly (and without making me feel like I was an anal jerk) speaks volumes about the quality of this dealership. I will definitely buy from them again, and strongly recommend them to others. From the owner to the sales staff, the people are fair and honorable, which to me is the best thing you can say about a car dealership. More

I purchsed a 2007 Subaru Legacy from Larry Flakes. He was friendly from the on-set. I told him what I wanted and he delivered on everything I requested. He went above and beyond to help me get into a vehicle friendly from the on-set. I told him what I wanted and he delivered on everything I requested. He went above and beyond to help me get into a vehicle I would be satisfied with. He was able to explain the car purchasing experience and vehicle features effortlessly, also in a way I was able to comprehend. I would recommend Steve Lewis Dealership to all my friends and family. Larry was a pleasure to work with and he took the worry out of such a major purchase. I took a few of Larry's business cards to give to my friends. Thank you again. More

I was promptly greeted by Larry when i entered the dealership. I already knew what I wanted to look at but after I was given an overview of the car, I realized the car was not the best match. Larry qu dealership. I already knew what I wanted to look at but after I was given an overview of the car, I realized the car was not the best match. Larry quickly guided me to a another car that was better suited for my needs. Although they did not have the exact car there that I wanted in stock, I was shown something comparable and was given the chance to look over the car that I did order once it arrived. Very pleased & stress free experience. More

My husband and I were looking for a new car that had better gas mileage but could still accommodate our families active lifestyle. We ventured out at 9:00 a.m. and started our search with Northampton F better gas mileage but could still accommodate our families active lifestyle. We ventured out at 9:00 a.m. and started our search with Northampton Ford. Many HOURS!!!!!! later they were still playing a back and forth game even though we made it very clear what are absolute cut off was for a monthly payment. We went home discouraged and feeling defeated. I took to the internet for more research and came across Steve Lewis Subaru and I am glad I did. We found a car and simply punched in our information and immediately the phone rang and I was on the phone with a pleasant and straight forward individual. Steve Gonsalves listened to what our families needs were and was completely honest about the customer service. He invited us to meet with him at our convenience and assured me we would have a wonderful experience like none other at Steve Lewis. He was right. We walked in and immediately were greeted by kind fellow humans without the pre-set sales reel you in attitude. Steve listened to our needs and worked with his TEAM to find the best vehicle. Joe Clark was unbelievable. I am still in shock about his dedication towards eliminating our fears of purchasing the right vehicle and removing all frustrations from our Northampton Ford debacle. We spent the time we needed to find what was best for us at a price that would allow us to love a vehicle for years to come without buyers resentment of a monthly payment beyond our means. We are a local family in Northampton. My husband taught school here for 35 years and I am a medical social worker in this community and I will give you an assurance that we will recommend Steve Lewis Subaru to anyone and everyone regardless of geographical location because Steve Lewis Subaru is worth the drive for such a pleasant and rewarding experience. I also want to offer up a shout out to John Acadia who also assisted to help us get things processed and back home in no time! Thanks guys, this social worker now has a restored faith in her fellow human beings to take others interests and needs to heart. Truth is I had been at the right place all the time I was just on the wrong side of the street! Sincerely, Gregory and Karen Krause Dedicated Steve Lewis Subaru customers since 2011 More

The purchase of my new car went very well . Todd Gerry Sales consultant did a wonderful job from start to finish of the transaction. I would recommend him and the dealership . Sales consultant did a wonderful job from start to finish of the transaction. I would recommend him and the dealership . More

We bought our car before moving across the country. Steve was extremely helpful and went above and beyond to ensure that the vehicle had everything we wanted and that it was ready when we moved. He worked wi was extremely helpful and went above and beyond to ensure that the vehicle had everything we wanted and that it was ready when we moved. He worked with my insurer to make sure that I was ready to go, and they took care of all of the licensing as well. This was the easiest part of my move by far, and I would recommend this dealer to anyone! More

It was a pleasure to buy my new car from Steve Lewis. The only negative I have is that the inital sales person, not Todd, who was new to dealer, initialy told me I 'd likely get several thousand dollars more only negative I have is that the inital sales person, not Todd, who was new to dealer, initialy told me I 'd likely get several thousand dollars more on trade than I actually got after it was appraised. Perhaps his learning curve, perhaps my not wanting to haggle. Mike worked hard to get me a good interest rate and secure my financing, for which I am grateful. Todd is the most pleasant, patient and knowledgable car salesman I have ever worked with. I love my car! More

The people here were all very pleasant to deal with and responsive without being pressuring. They did an excellent job installing and explaining an after-factory option (Subaru Bluetooth). We would shop responsive without being pressuring. They did an excellent job installing and explaining an after-factory option (Subaru Bluetooth). We would shop here again. More

The dealership has made a great environment for simplifying the negotiation process. The purchasing process is pleasant and enjoyable. I would like to suggest other people to find cars in this deal simplifying the negotiation process. The purchasing process is pleasant and enjoyable. I would like to suggest other people to find cars in this dealership. More

We shopped at several local dealerships and no other salesperson was as engaging, helpful and upfront as Larry Flakes. We got a good deal on just the car we wanted and a service plan that will save us m salesperson was as engaging, helpful and upfront as Larry Flakes. We got a good deal on just the car we wanted and a service plan that will save us money. Also the dealership is moving its location to Hadley, MA, to a location that will be larger and more convenient, an added plus. Buying a car can be a stressful activity, but the Steve Lewis team made it as easy as it can be. Finally, the dealership supports the local public radio station, an extra plus. More